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"They have been excellent, topnotch, and reliable. I would highly recommend them."

"Very good so far"

"It went very well. Very professional and courteous. I would contact them again"

"Saved the day!"

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"We were very pleased with the job performed. Helio's team expanded and renovated our small master bathroom. We took out a large closet and converted it into our shower. Once started, they worked quickly and efficiently. We did have a few small hiccups, namely using our garage to cut tiles and mix thinset, which created an exorbitant amount of dust coating my tools, bikes, and anything else that was stored in the garage. We also had an issue with the cleanliness of the home after some of the workers left, however, after we brought it to Helio's attention, he made sure to tell the team to do a better job moving forward. Contract was a little confusing, so I would encourage many questions to clarify things ahead of time such as timeline for selecting certain items, confirming when the next payments are due etc. All in all, we're pleased with the project and how it turned out."

"Exceptional Service by Frank I wanted to take a moment to express my sincere appreciation for Frank’s outstanding service in troubleshooting and fixing our generator issues. Frank’s technical expertise is truly impressive—he not only possesses an in-depth knowledge of the equipment but also demonstrates remarkable skill in diagnosing and resolving complex problems. His punctuality and honest approach reflect his professionalism, and I am incredibly grateful for the reliable support he provides. Having Frank on our team has been a tremendous asset, and I couldn’t be happier with his performance. Best regards, Solomon"

"Issue with Bell Mechanical This past August of 2024 we had a heat pump system installed in the house by Bell Mechanical. Unfortunately, we have had nothing but issues since with the biggest being no heat multiple times and now again today we are without heat in the majority of our house. It is freezing outside, we have a toddler and within the past week this is the 2nd time we have no heat (4th time since the system was put in). Not only is this a life safety issue, but it also is heart breaking to have your toddler tell you they are freezing. Looking for advice on next steps. We have never sued anyone or threatened to sue but this may be the time as we have had nothing but issues since the beginning. From the start we made it very clear that everything needed to be done to code and permitted. We were doing a lot of major renovations at our house and everything was being done to code and permitted. John (the salesman) at Bell said that was not a problem. John also told us that the only additional cost we could potentially incur outside of what he quoted us for the system and its installation would be a $500 fee for the installation of the heat strip. We accepted this and moved forward. After Bell removed our central air system and installed the new carrier system we got his with additional work needed at the tune of over 2k. Needless to say we were not happy. John told us the electrician they use and that if we used that electrician there would be no delay but if we used ours that it would cause a delay. So, we went with what John said as he was the expert. John got the electrician to come down a little in price which we were grateful for. Fast forward to when the building inspector came out to close out the permits for the work Bell did and other work being done at the house, the inspector told my contractor that the heat pump was not done to code. We were told that the electrical for it was not done to code and he could not close out the permit. My husband talked to the electrician Bell gave us who informed us that Bell told him to “cut corners” which was part of getting the cost down slightly. Reminder, we NEVER said to do this, we made it clear that everything needed to be permitted and even paid the permit fees to Bell. Back and forth with Bell and the electrician got the electrician to fix his work at no additional cost but Bell still needed to fix the outside plug which was not to code. Giovanni at Bell agreed that Bell would fix this issue at no additional cost. It has been 3 months now and Bell has still not rectified this issue and Giovanni and John are both nonresponsive to our follow-ups. Bell has also had to come out 4 additional times because our system was not working and again today, we have no heat. Today will be the 5th time they have to come out for issues on a system that is 4 months old. This is not OK. We have given Bell ample time to rectify the issues. Clearly they did not do the install properly and there is also the possibility we have a faulty system. We have never sued someone or went to court but then again, we have never had such large and costly issues."

"It went very well. He said it would take about 5-6 hours, the job was done in three hours. Great comunication. Very happy with the work and outcome. They cleaned up very good when done. I will be calling them again to drop a few more line for me soon."

"P&S Electrical did a great job with a few projects at my home and office. They also answered all of my questions both before and after they completed the work. Very professional all around. I definitely recommend them for any electrical work you may need!"