"First I would like to say that working with [Member Name Removed] was a pleasure. However, I did tell her that we would have to wait to paint the steps based on the fact that it was pressure treated lumber and that it had to dry for approximately 3 months before we could paint them. I told her to let me know when she was ready and that we would come back to paint the steps. As she stated, she waited for over a year to get back in contact with me. And as with most contractors, this time of year is extremely busy. However, I did reply back to her and told her that I could finish he painting and could she please re-send me her address so that we could set up a time and date. After that email was sent, I heard nothing back from her. I would just like to say that "I did give her plenty of opportunity to contact me to finish the painting (over a year) and that did not happen." And at no time did I refuse to finish the job. However, a year is a long time to wait."

"I have to say that we really enjoyed working with [Member Name Removed] and rhonda. they communicated very well what they were looking for and I'm glad I was able to provide it for them. I am looking forward to working with them again in the future and I am extremely happy that they are completely satisfied with the project. it turned out very nice"

"In response to [Member Name Removed]'s review, I must say that she and her husband were very nice to talk to and I was looking forward to working with them on their project. However, I had a family emergency and was out of the area for a few weeks. Unfortunately, I was not able to get back to them in a timely manner thus causing this bad review. I understand their situation and I would just hope that they would understand mine. I maybe could have communicated a little better with them during the time I was away but the family emergency needed my direct attention. So my deepest apologies to [Member Name Removed] and her husband. In some cases family does come first."

"This gentleman emailed me and I did respond to his emails and spoke with him on the phone on two separate occasions. I set up a time to come out and discuss the projects with him and then he contacted me the day before and said he had a funeral to attend and would have to change the time. I expressed my condolences and explained that I would be more than willing to accommodate his time and date. I explained that I would be in his area all day on Saturday (which was the day we were supposed to get together) and that if he contacted me with a better time that I would make sure to accommodate him. I never received a phone call, email, or text from him. The next thing I know he is posting a poor grade on Angies list. In this case I am not sure what else I could have done to accommodate him. Communications are key in this business and this is a clear case of a communication break down on his part. I would be more than willing to re-engage understanding that he had a funeral to attend and that I am sure that I was the last thing on his mind at the time."

"This client seemed very happy with the work that we had conducted. He made no mentions of these items during our final walk thru. He had asked me to come back for repeat business and to conduct a few other items on their to-do list. I explained that I was extremely busy but would work with them on a date and time. Apparently, they were not happy with this and wanted me to come out to conduct the work on "their" schedule and disregard my prior commitments to other clients. Rather than working with me on a new date they decided to use this website to "bash" my work and my reputation. The saying goes that you will never please everyone all of the time. Even though they were initially pleased with the work that all changed because I was unable to meet their schedule. We always try to meet clients needs but in some cases such as this one it doesn't always work out. Thank you for taking the time and listening to both sides of the story."

"This job was 100% complete and this client was extremely happy with the results. The "botched" jobs were the ones I was fixing for them. They even asked that I come back to do more work for them. I received a text from them about a week ago and they stated that they were ready for us to come back to do more work and I explained that I was extremely busy and I would have to look at my schedule. I have received no calls or messages since then and then received this bad rating even though they were very satisfied with the job originally."

"This gentleman was way outside of my normal travel area. It would have taken me over 2 hours to drive to his location and about 15 minutes to do the work. I did receive a vague list of odd jobs that he put together and I explained that this time of year was extremely busy and that I would see if I could work out a time to conduct the work but he did not respond with dates or times. I was always professional and even though we were unable to help him with his projects I did respond to all of his emails with little to no response from him. He was anxious to get this done but was unwilling to provide me with the information I had requested."

"It was a real pleasure working with Ms. [Member Name Removed]. She was very pleasant, understanding and easy to work with. She was involved from start to finish and provided me with input throughout the project. I am looking forward to working with her in the future with other projects and to keep her as one of my top rated clients."

"I had requested a list if items that they wanted completed and it was not provided nor did I receive a response back from my sent emails. I was unable to confirm the information requested or set up a date and time to complete the tasks. I made several attempts with no response."

"during this time of year we are extremely busy and I was in the process of getting already scheduled projects completed so that I could give them a good time frame of when we would be able to start their project. I did try calling them with no return calls. I feel. a deep sense of obligation to the clients with whome I have established start dates. Some people are very impatient and I do my best to accommodate but in cases such as this I was not able to meet their time frame due to other commitments."

"This was a case of just being too busy. I am not blaming Angies list but we have been "slammed" with projects and at times it is hard to keep up. I have since hired an admin assistant to keep scheduling under control and would be more than happy to conduct more work with Ms. [Member Name Removed]. My sincere apologies. Timber"

"thank you. we look forward to finishing the other projects. It has been a pleasure working with you."

"I did receive this request but based on my extremely busy schedule and with the holiday weekend I was not able to get back to her in what she considered a reasonable time. I would have been more than happy to come out and review her project and give her an estimate. I understand her comments but based on how busy most contractors are this time of year I wish she would have been a little more patient. I would still be willing to take a look at the project but that would be totally up to the client. My sincerest apologies for this delay in response."