Get matched with top appliance repair pros in Northford, CT

"I can't say enough nice things about Larry. He came here at 6:00pm to fix my washer dryer all in one unit. He was friendly, professional and personable with a good sense of humor. If I am every in the need again for repairs I will certainly hire him. I highly recommend him."

"The washer cost to much to repair so opted not to fix "

"We have had a Capital Oven with intermittent igniter issues for the past several months and called over to see if they can help get it back to working order before the Holiday cooking season. John C at A Action Appliance showed up in the time window provided, had the problem diagnosed/confirmed in approximately 10 minutes. He had the parts replaced and oven back in running order in less than an hour. He was nice, clearly communicated the problem and confirmed full price of repair before completing. Will use again in the future. "

"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Jim called back immediately after my initial contact, and came to assess first thing the next morning. He fixed the mess I made - DIY is not my strength, and I added a second leak through my efforts. Then he took the time to find the original leak - it was a slow leak, and didn't present immediately. He found the problem, ordered the part before he left, came back after the weekend to install. He showed where the old part had deteriorated, and left the part with me. $206.32 in total for two visits, the part and the repair. More than reasonable! On a side note, Jim is a delight to talk to. Friendly, interesting and personable, and that was an added bonus. Tons of experience and extremely trustworthy."

"We chose the right company to remodel our kitchen when we went with Kitchen Counsel. Mike was great to deal with from the very beginning. He was up front about what could be done, how long it would take, his prices were reasonable and I was thrilled that I could have any color cabinets I wanted. He gave us a 5 week window for completion (of course, we have an older house, so I added two more weeks for unforeseen problems). The job was completed in 5 weeks – Wow! I have to say the best part of this whole experience was working with Mike's team. I can't say enough about how much John and Jack did for us during this process. They definitely went above and beyond the task and did a wonderful job. The cabinets are custom made maple, their doors are perfectly hung and balanced, the quality is perfect. I am totally thrilled with my new kitchen and would 100% recommend Kitchen Counsel for any job. Thank you sooo much Mike!!"

"It went very well. He came quickly, and he diagnosed it almost immediately. He's a little bit of a jokester; he's funny. I like that guy a lot. He was very professional, and I would use them again."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."