I called Action to repair my 30+ year old Maytag dryer in my Suffield CT home because it wasn't drying clothes. Tom came on Monday, diagnosed the problem and ordered the part. After the part arrived on Thursday, I called to see if I could get it installed on Friday before the holiday weekend. I was assured Tom could make it. He arrived late in the day, finished the repair around 5pm and still had another job to do. In spite of his long day and warm weather, Tom was pleasant. For the diagnosis and repair, they put me on the schedule for the day but could not confirm a time. While this was inconvenient, I appreciated their responsiveness.