A Advantage Appliance Repair Inc.
About us
Advantage appliance has been servicing appliances since 1989. we are factory trained and provide white glove service. we treat you and your home as if it were our home. We can diagnose most problems within 15 min due to our training and experience. "our service is your advantage". Hours of operations are 8am-6pm Monday-Friday. with a one year part warranty. Award winning.
Business highlights
Emergency services offered
26 years of experience
Services we offer
We repair all make and all model washers, dishwashers, dryers, ovens, ranges and dishwashers in your home. Our technicians are back ground checked and drug tested so you can feel safe in your home., refrigerators
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.536 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 17% | ||
| 0% | ||
| 0% | ||
| 8% |
Showing 1-25 of 36 reviews
Mary P.
Jan 2021
They did a great job!
Jean W.
Oct 2020
The internal temp of my stove was not working properly., but at least it still worked.They removed the Electronic board which left me with a non working oven and didn’t even tell me. I have worked with this company for years. The person they sent out was always pleasant and professional. BUT now they were beyond rude. And I still don’t have a working stove!
JULIET P.
Oct 2020
Decided it would not be worth fixing, too expensive.
David N.
Jul 2018
I was initially a little unhappy that they couldn't do better than 5 hour window, but I got an automated call just before Jordan M's first visit to let me know he was coming. He diagnosed both situations and told me how much it would cost and when it could be done. I thought the quote, about $850 for the two repairs, was quite high, but signed off on it. He came back four days later. Same 5 hour window, but this time I got an email with an updatable link to his schedule of appointments so I could figure out when he'd probably be here. a very nice touch. Once he got here he went right to work and did everything efficiently and successfully. He was courteous and knew his business, so yes, it was expensive, but that's my only complaint. They seem to be very well-organized.
Response from A Advantage Appliance Repair Inc.
"Thank you for your business and kind words."
N F.
Dec 2016
Great! After I called the next morning, they were at my house within 2.5 hours. They were fair, punctual and reasonable. I'd call them for any appliance that needs repair in my home!! Highly recommended!!
Response from A Advantage Appliance Repair Inc.
"Thank you for your kind words and business."
Maureen H.
Dec 2016
good. Diagnosed the problem and ordered part
Roger C.
Nov 2016
I called at 8.30 and Gary the repair man was here by 11.00. He diagnosed the problem quickly, had the part on his van, and fitted it very fast. Efficient, knowledgeable and polite. Excellent service.
NABANEETA C.
Apr 2016
I had issues for several reasons
I gave a complete description of all the issues online but when the guy came he only knew about the oven temperature issues
I explained them about self cleaning and oven light issue. But he forgot to fix those and when I reminded him again, he did mention oven was too hot to test self cleaning. That was interesting -
They promised $20 promo for online scheduling - when I asked I was told that it is only against service dollars - so what $90 about? Very misleading
Overall the repair guy was nice and that the reason I am giving them B - otherwise it would have been much worse
I gave a complete description of all the issues online but when the guy came he only knew about the oven temperature issues
I explained them about self cleaning and oven light issue. But he forgot to fix those and when I reminded him again, he did mention oven was too hot to test self cleaning. That was interesting -
They promised $20 promo for online scheduling - when I asked I was told that it is only against service dollars - so what $90 about? Very misleading
Overall the repair guy was nice and that the reason I am giving them B - otherwise it would have been much worse
Response from A Advantage Appliance Repair Inc.
"Thank you for the kind words. We do offer $20.00 off a paid repair when scheduling on line. If we do not fix anything we do not deduct the $20.00. The $89.99 is the service charge to come to your home and to diagnose up to 3 appliances for the same fee. Have a great day"
Benjamin K.
Oct 2015
.
Prashant S.
Sep 2015
unknown
Lisa M.
Sep 2015
Josh was wonderful, professional, courteous, and friendly. I enjoyed his company while he efficiently worked on my dishwasher. Throughout the entire time he was here he was respectful of my home (IE: he took care to not mar my counter with his tools) What impressed me the most was that he kept an eye out for my cats while he went in through our fenced in yard, here in coyote territory. I hope A Advantage Appliance Repair Inc. knows they have a gem of an employee with Josh! (There was no charge for this service because I was still under warranty. I would use them again even if it was not and I had to pay)
Thom S.
Sep 2015
My wife called the company on the phone to get information about service and was told there was a diagnostic fee which would be part of diagnosing the problem. It turns out that it's just a "we showed up fee" and we were charged a separate amount for diagnosing and fixing the problem. The technician clear the line, and shoved the fridge back in place but did not check it after that or they would have noticed that the water line was kinked and the freezer door water could only drip. It took over a week to get a response and they set an appointment another week later. At this point I diagnosed the problem and fixed it myself.
To sum up:
Charged me 89.99 just to show up, it's not a diagnostic fee.
Didn't check their work upon completion leaving me with a new problem that they caused.
Minimized the priority on my follow appointment to fix their mistake.
I will never do business with or recommend this company.
To sum up:
Charged me 89.99 just to show up, it's not a diagnostic fee.
Didn't check their work upon completion leaving me with a new problem that they caused.
Minimized the priority on my follow appointment to fix their mistake.
I will never do business with or recommend this company.
Response from A Advantage Appliance Repair Inc.
"Sorry you feel that way Mr [removed member's name] but we never state that the service charge is free. When you call our office our on hold machine states the charges too. We have made multiple attempts to come out to your home to re diagnose your problem and you have canceled the last three appointments. We also sent you a coupon refund of $20.00 as a thank you gesture. We guarantee all parts installed for one year and our service fee is guaranteed for 30 days. If there is something we did please forward a receipt of what the issue is and I will resolve it with you.Thank you for your input and keep me posted on other issue, Brian: 413-732-0900"
WAYNE F.
Jun 2015
Reuben provided top notch, professional service. He quickly found the problem and repaired it. We are extremely impressed with his knowledge and skill and will call this provider directly the next time we have a non-warranty service issue with another appliance.
Ron N.
Feb 2015
Spoke to supervisor Brian on 02/17/15 - he defended the technicians and told me how great they were ( even thought they did not follow their own procedures as outlined in their brochure) he did not apologize just made excuses - he then scheduled a tech in two days to replace the valve which I paid $111.83 which the 2nd tech said needed to replace. So far I have paid $280.92 and the problem is not fixed. Oh, Brian thanked me for my input.
This is not good customer service. In this case, I felt they were more focused on defending their service and people rather than listening to the customer.
I need to add - The 2nd technician that visited was professional and explained the problem.
Would I use this company again? Never!
Response from A Advantage Appliance Repair Inc.
"Hello (Removed member name), We came out to your home and repaired your Maytag refrigerator by replacing a water valve. When we left all functions were working with no leaks and you signed the receipt stating so. I would hope if there was an issue you would bring it to my attention so we can resolve it. We do stand behind our work 100%"
Ron N.
Aug 2014
unknown
Response from A Advantage Appliance Repair Inc.
"Thank you for the kind words and business :)"
Christine O.
Jul 2014
They are great, they are awesome we would use them again in a minute. They e-mailed me a picture of the tech including his schedule so I knew when to expect him. They e-mailed me about 1/2 hour before he arrived letting me know he was on the way. They were the first company to call back. One person came out to do the job when he was done it was very clean, you couldn't tell he was even here. I would say excellent, professional and reasonable price serviced.
Response from A Advantage Appliance Repair Inc.
"Thank you for the kind words and business :)"
Richard J.
Jun 2014
I was very impressed with this service. I made initial contact via their website on a Sunday, and they responded on Monday morning. By email, we scheduled the appointment for Wednesday. Tuesday evening, they emailed to remind me about the service, and give an approximate time that the technician would be there.
On Wednesday morning, I received another email with the name and a picture of the technician, and a link to their website with his schedule (by zip code) which would give me an indication of how soon the technician would get to my house. As he left the job before me, he called to let me know he was on his way and give me an estimated time of arrival.
When he got to my house, he diagnosed the problem very quickly, called me to authorize the repair (I was at work), and then completed the repair, leaving the broken parts behind for my inspection. By the time he left, I could not tell that he had been in my house to fix the oven, except for the box with the broken ignitor.
What was most impressive is that he did the work just before a photographer got to the house to take pictures for my house listing with my realtor (I'm selling my house), and the kitchen looked pristine when he left.
On Wednesday morning, I received another email with the name and a picture of the technician, and a link to their website with his schedule (by zip code) which would give me an indication of how soon the technician would get to my house. As he left the job before me, he called to let me know he was on his way and give me an estimated time of arrival.
When he got to my house, he diagnosed the problem very quickly, called me to authorize the repair (I was at work), and then completed the repair, leaving the broken parts behind for my inspection. By the time he left, I could not tell that he had been in my house to fix the oven, except for the box with the broken ignitor.
What was most impressive is that he did the work just before a photographer got to the house to take pictures for my house listing with my realtor (I'm selling my house), and the kitchen looked pristine when he left.
Response from A Advantage Appliance Repair Inc.
"Thank you for the kind words and business :)"
PAMELA K.
May 2014
My dishwasher is 2 years old, and began leaking. I called the repairman I had used for another job, and after examining my dishwasher he said that it might not be repairable and that I should call Kitchenaid to find out if they had any recalls or other complaints about my model of dishwasher. When I called Kitchenaid they referred me to Advantage, which is a Kitchenaid certified repair facility. Advantage was great! Amanda (the repair person) was right on time, knowledgeable, and thorough. I needed one part which she had to order, and said that it might take a few days. She was back in two days, with the part! My dishwasher no longer leaks. I will definitely use them in the future for any other appliance work I might need.
Response from A Advantage Appliance Repair Inc.
"Thank you for the kind words and business :)"
Blair W.
Feb 2014
Very thorough and repaired within 1/2 hour.
Response from A Advantage Appliance Repair Inc.
"Thank you for choosing Advantage :)"
Yvette T.
Sep 2013
Best appliance repair company in this area. They are very prompt in setting up a service call and completing the necessary repairs. Second time I have used them and it won't be the last.
Response from A Advantage Appliance Repair Inc.
"Thank you for choosing Advantage Appliance :)"
Gregory S.
Jul 2013
very well - gave me his thoughts on other work for the dryer in the basement as well - will go with that soon too
Response from A Advantage Appliance Repair Inc.
"Thank you for your input and for choosing Advantage Appliance Repair"
Christine M.
May 2013
Great service. All issues resolved!
Response from A Advantage Appliance Repair Inc.
"I'm happy to hear everything went well. We are here for you and thank you for a great review."
Tony M.
Apr 2013
unknown
Response from A Advantage Appliance Repair Inc.
"Sorry you feel that way. In your instance the control board was revised by the factory and the other board had to be put in too. We did everything possible by factory specs and corrected your issue for $0. Any more issues let me know and thanks for your business."
Mary F.
Mar 2013
My experience was fine. The technician was a nice guy. He was punctual.
Response from A Advantage Appliance Repair Inc.
"Thank you for choosing Advantage Appliance. We appreciate your business."
Thomas M.
Dec 2012
They were helpful and professional. They explained the process of ruling-out the possible problems to my satisfaction.
Licensing
State Contractor License Requirements
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FAQ
A Advantage Appliance Repair Inc. is currently rated 4.5 overall out of 5.
A Advantage Appliance Repair Inc. accepts the following forms of payment: CreditCard
No, A Advantage Appliance Repair Inc. does not offer free project estimates.
No, A Advantage Appliance Repair Inc. does not offer eco-friendly accreditations.
No, A Advantage Appliance Repair Inc. does not offer a senior discount.
Yes, A Advantage Appliance Repair Inc. offers emergency services.
No, A Advantage Appliance Repair Inc. does not offer warranties.