Get matched with top foundation drain installation pros in Weston, CT

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

Groundworks is the North America's leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we're there with one mission to repair, protect and improve their home. For state licenses visit Groundworks.com/licensing

"Pedro and team solved an ongoing pond drainage issue that was able to be resolved. Many companies came and charged us money for half a job and this was not the case with AG. They were professional, proficient and quickly got to the source of the problem in one day. Prices were fair and they did not have to come back as they had all the supplies they needed to start and finish the job which is very rare for a major culvert issue like this one."

"Easy process from quote to work complete. The crew worked on a few small projects -- fixed a damaged wall, repaired flooring, and installed a new toilet."

"I've got a 112 year old hose that is pretty solid, but it had a cracked floor joist and part of the flooring wasn't properly supported. I hired Kristian and his team to install a couple of lally columns to support a carrying beam and sister a couple of floor joists. Many contractors wouldn't even return my call because I wasn't looking to complete a huge remodel job, but Kristian came over, gave me a fair verbal estimate on the spot, and worked with me on timing to complete the project. Not only that, but the solution wasn't overly complicated. The job was straightforward, completed exactly as described in the time described, and there was no scope creep. If I ever have a larger need, they'll certainly be my first call. I would highly recommend K&X construction if you need any services that they offer."

"They took the time to do it right."

"The communication and scheduling of the project was on point and everything was explained and done as explained. He even did extra that I didnt expect. I respect and appreciate. Thank you, DH"

"Rich, the technician at Budget Dry, did an excellent job installing my new sump pump. He was knowledgeable and he communicated well. I would recommend Budget Dry."

"Vincent knows the cement business. I learned a lot from him. He replaced old cement floor and driveway. He works hard for his customers even weekends when circumstances dictate. I plan to hire him again to install patio stone when I choose the material and design."

"Someone called back right away and schedule to come to our home at 10am. They were 4 hours late. Two guys, one seem to be professional and knew what he is doing. They checked 3 bathrooms and drain pipe, and suggested I replace the flappers, seal one of the toilets, and put epoxy around the possible crack in one of the drain pipes. The whole job took less than an hour and cost me 620 dollars. I am new a home owner and don't have much experience, and I did not request a quote in writing, but I was told in the beginning that smoke test will cost 550, if it comes to it. They did not do it. I feel they used my inexperience to gain. Not to mention, that the problem of smell remained unfixed and I did not see any changes in how toilets work."