Get matched with top appliance repair pros in Towaoc, CO

"Super helpful"

"Very good service"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"Davitt was out within a couple of hours of calling. He is a really great guy. I do a lot of my own repairs, but after doing a bunch of troubleshooting on the in floor system, I knew it was time for a pro. He took time to work through explaining the system to me as this was the first house we have had an integrated furnace, water heater and flooring heat. It turns out he was the sub on the original 2015 construction. The issue was a bad control panel that operate the zone valves and furnace. Rather than go get the parts himself and incur more costs, he allowed me to go get the parts for him. That allowed him to spend the time pulling the old unit out. One thermostat needed replaced in addition which I did while he was putting the new control panel in. Yep, just see how many contractors would work with you to save costs by you working with them. He also provided the contact info for the other original subs on the house which is awesome info. The parts costs were very reasonable. They could have been easily inflated to double the material line item amount as control panels are typically very expensive components to any specialized system. To address the D rating review. You should have told him this was an insurance claim in the first place. Good luck getting folks to give you itemized materials list. Would you expect a carpenter to give you a materials list on every size board, nail and screw. Your expectations were unrealistic. After all this was supposedly an insurance claim. They are the ones to take it up with unless you were trying to pocket the difference. We are planning to construct another building on the property and will be strongly supporting Davitt as the sub for plumbing and heating."

"Ordered a trash compactor, dishwasher, and outdoor gas grill May 2023. Sales and delivery process was ok. You are on your own for installation. Salesman assured me "... we have a 3rd party installation company that does installation for us." At best misleading and disingenuous. SW Appliance will not even accept any responsibility or involvement in coordinating the installation. Calling and texting every installer name they gave me for months. Couple of call backs but, no commitments. One did come out for the new gas grill. Got the old grill out and the new one unboxed. Then realized the grill surround required some modifications. Said they would need to come back the next day with parts. They just left the $10k grill sitting on the ground and I never heard from them again. Now Sep 23 and SW Appliance left me with a trash compactor sticking halfway out from under the counter and a gas grill sitting on the ground. Canceled the dishwasher order. Buyer beware."