
Serving Newark, CA and surrounding areas
Approved
In business since 2005
Free estimates
Emergency services offered
"Our HVAC unit wasn't working and was recently repaired by another shop. After a couple of weeks, it stopped working again. The other repair shop couldn't figure out what was wrong...after replacing the board and fuses. They claimed the unit was old and we needed an electrician to fix the electrical problem.
The appointment with Duke started off poorly...he forgot about the appointment. After calling to ask where he was, he made it over in 45 mins. We wanted Duke to give us an estimate to replace the Heater and A/C unit. He took measurements and drafted up an estimate to replace the HVAC, roughly $4500. Then he asked what was wrong with the unit. Out of curiosity, he looked at the wiring and replaced the fuse. After, the fuse blew out a number of time, he was able to figure out a wire had melted and was causing it to blow the fuse.
So after spending $300 with another company to replace the board and having the unit still not work, Duke was able to fix it for $150 (service call). Then told us the unit should be good for another 5-10yrs. He may have lost out on a $4500 job replacing the unit and getting only $150 for a service call, but he's going to be our first call the next time we ever have a repair job and eventually replace the unit. It's great to find honest, competent repair guys like Duke!! Thanks!
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