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"Excellent customer service and very knowledgeable. I would highly recommend to anyone needing brick repair."

"Want a gas fireplace? This is the place to go. We converted from a wood stove insert to a gas insert a number of years ago. Since then we've needed service a couple of times. Everyone we've interacted with (in person, on the phone, at our home) has been friendly, knowledgeable, courteous (the list of positives goes on)."

"I got them off Angie's List because I needed someone to fix this barbeque and it is too big to take anywhere. They had to come here -it was like a house call."

"Very promp response, on time and very professional. The tech was very knowledgeable and fixed my problem in one appointment. Will definitely call them again"

"The gutter cleaning went fine. They did not tell me when they are coming, but he did show up and do the job. I couldn't stay for the whole thing because I was not expecting them, but they did show me photos of the finished job. They weren't super clean, but they were no longer plugged. They then gave me whole list of other things I should do."

"I engaged Brian initially just to replace loose tile in the main part of our master bathroom. We knew there was probably a little subfloor damage that would result in a little more cost. But, as things turned out there was significant damage that meant replacing some structural elements and replacing the adjacent walk-in shower. This really went from a little repair work to a fairly major unplanned remodel job. Brian helped me find other trade people to do structural and plumbing work, shower door installation, and drywall work. And, his work tile work was excellent. A true professional in every way."

"Manuel did a good job overall. The project took almost twice as long as he estimated. This was due to a variety of factors - difficult soil to dig in, Manuel having some other commitments for certain days and partial days, as well as I believe a general under-estimation of the work on his behalf. Through all these delays he was very patient, flexible, and continued to focus on quality. I also had Manuel do several small things related to the fence that were not originally included such as helping me move the lumber, disposing of some other debris, etc. He was very flexible and willing to do this (at additional cost). In the end, although the project had been fixed-cost, he expected additional payment due to it taking twice as long. On the one hand I understood he had not made the profit he expected and truly deserved from this project. On the other hand, it was a fixed-price job and I did not change the scope so it really wasn't my problem to compensate him for mis-estimating the time required. We ended up agreeing on some additional payment and probably we both had mixed feelings about how fair it was. I understood in detail how to build this slightly unusual (though not that bizarre) fence design and I provided Manuel detailed instructions and feedback throughout. Overall he did a good job and was patient and flexible. I would hire him again for future work but would be sure to clarify the nature of the price and work very very clearly."

"They did a fantastic job and even came in at the best price. They came in on a Thursday and took out all the concrete with a bobcat into the trucks. They put in new beautiful pavers that look like cobblestone. We used to have drainage problems and they even did it in a way that everything drains underground into the street. They were clean, pleasant, and worked very hard. We are thrilled with the end result and have had a lot of compliments. We will continue to highly recommend them to anyone."

"The work was well done and very professional. We were very satisfied overall with end results."

"Having done numerous home projects over the past 20 years with and without contractors, I knew a complete bathroom remodel would take a lot of coordination between subs, so my wife and I decided to hire a contractor for this project.  We hired an architect several years prior to draw up plans for our remodel and we had done plenty of research on which items we would purchase. We weren’t doing anything extraordinary, just replace tub, vanity, tiles, repaint and remove shower to make room for a stacked washer & ventless dryer.  I had been on my building’s board of directors for the past 6 years, so I knew exactly what needed to be done to ensure condo and code compliance. Unfortunately, it didn’t go as smoothly as it could have.
In case you don’t want to read all the details:In summary, Rani, the owner, is a nice guy who communicates well.  Unfortunately, the people he subcontracts work to aren’t necessarily highly skilled. For our remodel, the electrician did very good work, the plumber did average work, the tile person did good work on the floor, but horrible work on the wall, and the supervisor was below average. The main overall problem was the workers’ lack of detail. While I would not use Inception again, I think they’d do an acceptable job for most people on simple projects or for “fix & flip” people who plan on selling their home right away.
The details:From the very beginning, instructions were missed. We requested several times to create a plastic barrier to block off the living room to limit the amount of dust that would go on my desk/computer area, TV, couch, etc. They said no problem, but it never happened. Also, our HOA requires that no supplies be left in the hallway after 6pm during the week or over the weekend, but 2x4s, metal pieces and runners were left out there multiple times.
The main problems started after demolition. The tile guy did a very good job on the floor with the Italian tiles, but did a horrible job with the white subway wall tiles. One evening, I came home to find that he used the wrong color grout – I had specified the exact color to be used and wrote it down in several places, but he ended up using a much darker color because it was in stock at Home Depot. So, I was happy when he redid it with the correct color, but then horrified when I realized that he grouted all the corners – expansion joints should be caulked, otherwise the grout will crack right away. And that’s exactly what happened after 1 day!  The tile guy came back to fix, but instead of cutting out the grout and applying caulk, he just caulked over the grout…with the wrong color!  At this point, I was done with the guy and just did it myself, spending 2 nights after work using a grout saw to cut out the grout and applying the correct color caulk.
After all the wall tile work was done, the supervisor hung the shower curtain rod and in the process stripped several screws and cracked a tile where the rod was mounted. Then the worst part appeared after a couple days – he obviously put too much pressure on the tile with his hand to cause it to crack, but that pressure was also on the metal corner bead, which caused movement that cracked 12 bullnose tiles.  This ended up being another multi-night project for me, since I no longer trusted the tile guy nor the supervisor to fix things correctly. 
Mounting a 40x30 medicine cabinet should be pretty easy, right? Well, first they chipped the mirror in several places. So, we had to order a replacement unit from Kohler. Then, the guys mounted the medicine cabinet upside down. After being notified, they said they’d fix it the next day. Well, after coming home from work, I found that instead of correctly installing it, they just rotated an interior product sticker to make it look like it was right side up. This dishonestly was truly disappointing. Yet again, this was something that I needed to spend time fixing. And upon removing the cabinet, I realized that none of the 5 screws they used to attach the top of the cabinet to the wall went into a stud. Really? It took me a few minutes to find the studs, but at least I know it’s secure.
From the very beginning, one of my requirements because of HOA rules was to have a drip pan installed under the washer. This was never done, so I had to order one and then hook up the washer and dryer myself. But during the installation, I realized that the water drain pipe was mounted too high – while the washer & dryer had been sitting around the entire duration of the remodel project and the installation manuals were provided to the supervisor, the workers just mounted the water lines like they’d do for a full size washer. Our Bosch units are compact and have certain requirements, so I had to come up with a workaround. 
The project seemed to be finished until I tried taking a shower.  First, the tub diverter handle was so loose, it felt like it was going to break off. Then, the shower spout was loose.  The Speakman tub diverter handle was an easy fix – I just removed the handle and tightened a few bolts. But I wasn’t happy when I removed the shower spout collar – the shower spout elbow wasn’t anchored to the stud. It was just next to the stud and it could easily move an inch laterally. After a few years of movement and stress, I envisioned the copper pipe cracking at some connection, so I immediately mounted the pipe correctly. 
This project was filled with many mistakes that could’ve been avoided. While subcontractors are bound to slip up occasionally, a good supervisor will notice this and have the mistake corrected before the client notices. My advice to Rani is to find a core group of supervisors that are capable and trustworthy before trying to grow Inception further."