Penguin Fireplace Inc.

After reading many reviews and checking out several fireplace stores I chose Penguin. I liked the emphasis on customer service, the fact that it is family-run, and that they feature Mendota gas inserts which are beautiful and offer many options. Ephrain is a delight to work with. He came to measure the fireplace, discuss the job and gave it careful thought. Gladys then gave me much additional information as I thought through the options, and Eric helped me select the traditional full insert when I came into the showroom. I especially appreciated Penguin’s dedication to customer service when I changed my mind about Penguin doing the tile work at the last minute. This was very inconvenient for them but they were gracious and made sure the new tile installers had all the information they needed to do a great job. And Ephrain came back to install the doors after the tile work was done, taking extra care that they were hung correctly and taking extra time to show me the details of the remote control I admire the approach Penguin Fireplace takes and I am thrilled with my new fireplace. It makes a big difference when the people running an operation have great values. I highly recommend Penguin Fireplace.

Technician showed up on time and did a professional job. Would certainly recommend them to others.

The gas piping was not set up correctly and the worker who came out had a little tizzy fit. The electrical side was supposed to have crystal insert but faux wood insert was placed. I called the manager of Penguin Fireplaces and he was very understanding. I had my crystal insert in no time. I am very happy with the end result.

Hector arrive right on time. I told him what I had done so far. I wanted the standard maintenance and cleaning, and to make sure that it stayed functioning. Hector thoroughly cleaned all components and fired it back up. Thank you Hector and the in-office staff that helped ensured that I could get the servicing done today. I am delighted to now have it back up and running. Be smart and have your gas fireplace looked at yearly. it is an investment! When friend ask me about where to look at gas fireplaces, I am quick to respond. PENGUIN FIREPLACE!

fine. covered in the overall review

I was able to make a Service Appointment within a time frame that seemed to work for Penguin Fireplace and me. Three men came to my Home within the window of time that was scheduled and they called to tell me when they were on their way. They were knowledgeable and organized, worked well together, were very patient and answered all of my questions, reviewed with me the details and my responsibilities regarding maintenance and were very mindful of their work area. I would certainly call them again and would recommend Penguin Fireplace to others.

Gladys helped me identify a plumber to run the gas line to the space -- for a reasonable cost. Then we discussed different models, sent me brochures, we decided on a model, ordered it and it was installed very quickly. It's a lovely fireplace and will be both great for us to use, and boosts the overall value of the house. Everything was quick, easy, good communication and understanding of my requests and needs.

It went fine. Three guys installed it in 3 hours. They took care to lay tarps so my white carpeting would remain white. They showed me how to use the fireplace insert and gave me tips about wood.

It went good! I was very satisfied with everything they were on top of it.

Penguin Fireplace were great to deal with.