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"Title: Extremely Disappointed – Poor Quality and Service from Bell Brothers I’ve never written a Angi review before, but my frustration with Bell Brothers has pushed me to share my experience. In 2021, I spent approximately $18,000 on a new air conditioning and heating system installed by Bell Brothers. Less than three years later, I’m already facing significant issues. Last year, the unit was running slowly and struggling to keep up with the heat. When Bell Brothers came out to examine the A/C, they charged me a $99 service fee and basically told me there was nothing they could do. This week, the air conditioner stopped working entirely. When Bell Brothers came out again, I was told it would cost over $3,000 to fix the issue. For a unit that’s practically brand new, this is outrageous! To make matters worse, the technician suggested I hire another company to do the repairs. Bell Brothers has taken zero responsibility for the faulty product they installed, and now I have oil leaking on my roof, which the technician didn’t even offer to clean up. Despite how new the unit is, Bell Brothers hasn’t offered any discount on the repairs. I should not have to pay over $3,000 for a system that was installed less than three years ago. I’m urging anyone considering Bell Brothers for their AC/heating or HVAC needs to look elsewhere. They are unreliable, unprofessional, and do not stand by their work. If this issue isn’t resolved, I will be sharing my experience across social media, Yelp, and the Better Business Bureau. Avoid Bell Brothers at all costs!"

"Mr. Robert Lane responded promptly after I put in my initial request with Angi. He communicated regularly, showed enthusiasm, answered all my queries, was transparent with his price and dealings. The project was finished in a timely manner. I would recommend Mr. Robert Lane to anyone needing shower glass enclosure and door. Thank you Mr. Lane for a worry-free, fast, and honest dealing."

"Customer service was wonderful and responded in a timely manner."

"I have been a customer/consumer for many years. The products are manufactured to the very highest quality possible. Packing & shipping are the Industry Standards. Customer Service is the benchmark of the business. Every company should use J Display Case as their Business Model ! Kudos !!!"

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."

"i first needed base molding in the guest bath and kitchen. they did this work and it was beautiful. also needed texture on one wall redone. they contracted that work to aderholt drywall and it was exceptional. to have that work done, i waited five months because they were "busy". the total duration of that work was 1.25 days. seven months after that work was done, i still did not have an estimate for replacing the flooring in my entire house, or any of the other whole house remodel i wanted to do. i went in twice and selected materials. i called several times asking for estimates and a time frame to begin replacing my floors, but they never responded. it had now been one full year without any estimates for my projects, no time frame, nobody interested at all. i don't know what happened to this company. at first, everybody was very pleasant to communicate with. did they have me mixed up with somebody else for whom they did not want to work? had they changed owners? i recently went in to their store to ask about a product, and they behaved as if it was a ridiculous inconvenience for anybody to ask about their products and services. they promised to call me with the information i needed but, of course, they never did. also, somebody should remind the women behind the desk that, even if you're whispering, people in the store can hear what you're saying. if it isn't nice, you should probably wait until people are not in the store. overall, i have to give this company a score of one star because of their terrible customer service skills, non-existent follow-up, and general disinterest in their customers. if you're not interested in a job, at the very least you should let the customer know so they can move on."

"The team at NRG Pros came to my rescue. Their attention to the details and their exceptional customer service was much appreciated. And that attention was from the workers on the roof to the VP who made several visits to my home to make sure everything was going well. You won't be disappointed...call them today!"

"No doubt they hire great installation people, but their communication and honoring their quotes has little to be desired. I will elaborate. I was given a quote, left on my voicemail. I responded the next day letting NRG know I accepted their quote. 1 week later I received a phone call telling me they wouldn't honor the quote give, and they cited the reasons as Tarif's. This was back in April 2025. I still went with NRG, albeit at a$1000.00 increase. The second reason I wouldn't recommend this company, and this for me is the final straw, after installing my solar NRG didn't let me know I needed to have an ESR release, in layman's terms this is necessary for your power company to accept your new solar system. I found out this information when they contacted me in August 2025. NEG blamed the company who upgraded my Electrical Panel. NRG INSTALLED MY SOLAR AFTER THE PANEL WAS UPGRADED. Since this company doesn't communicate with its clients I would say go with another company."

"They did a very professional job, he's knowledgeable and did everything in a timely manner. They met our expectation."