NRG Clean Power

We chose NRG for our solar installation. Everyone we worked with (especially Gemma and Leila) was incredibly helpful and responsive along every step of the process. They responded to emails and texts within a day or two at the most, but usually within a couple of hours. They were patient and very helpful with all of the questions we had (and we had many!), and they were happy to coordinate with other contractors that were doing work on our house at the same time. We did a fairly detailed analysis of the quality, cost, efficiencies, and expected lifetime of the equipment that NRG proposed compared to other companies, and we are confident that they provided the best equipment at the best cost. The installers that came to our house were very professional, worked quickly, and the system was up and running within hours - very impressive. We passed our inspection with no issues and the whole process was completely painless! We are very impressed with the services and products provided by NRG and would wholeheartedly recommend them to family and friends!

I evaluated 5 bids for my rooftop PV installation: 4 local firms and one regional firm (NRG). I was very glad to have chosen NRG. Their bid was the cheapest by a significant margin. The site survey, design and installation process was quick and smooth, despite the tribulations of the ongoing COVID-19 threat. Production from the system is exceeding specification, and my first monthly electric bill was -$15.

well. some schedule slips that were not nrg 's fault

First let me start by saying this is the second project completed on our home. Our home was a new build and wanted to put solar on it right away. So a few months after it was purchased we added solar. We enjoyed the sales person was helpful and frankly wish I would have been able to speak to them throughout the project. Unfortunately because you do not have one point of contact information was lost in the transition but over all satisfied with the project. However less than a year later we still have an electric bill and had to add additional panels. We contacted NRG since they did the original project for us. Unfortunately this time it was just a cluster. From the installers not showing up in the time frame we were given. Told us they needed to enter the home when we were told they would not have to, To the installers actually installing the panels on the wrong side of the roof. The project manager was not concerned, just said they would send someone out to fix. I wanted an explanation to how and why this happened and details as to how they were going to fix this on our one year old roof. Since it voids our builder warranty. The Project Manager just made excuses and lied. I sent her proof and she just ignored the emails. It took a very long time to get an explanation out of them. When I asked to speak to someone else. They told me no, I could talk to them. In order to get the project going again I let them know that I wanted before during and after photos of the repair. After I received that and an addendum for the additional warranty on the side of the roof they damaged. I would make the last part of the payment. I have been badger from them for the week since the project for payment. Right after they left the house, before I was able to see it or have someone to talk to about how the repair went or have the pictures and addendum they demanded payment within 2 hours of the installer leaving and hours before I would even be home. It took me til Monday 3/23 to even get an explanation to the pictures I received and answer the questions I had. When I asked questions they were avoided and demanding payment. I finally received all the pictures yesterday 3/24 as well as the original addendum that I requested and was to be provided before final payment was to be made. Some of the pictures are unable to opened still, requested by still have not received. I have had them badger me for payment over and over but still have not fully satisfied their promises of what would be done prior to payment being collected. I would never do business with them again. Being treated like this, voiding my warranty on a new home and harassed over the last 8% of the project when they have not even done their completed their job. I am astounded that my husband and I had to find the mistake ourselves and now finding we have more damage to the tiles on our roof as well, many tiles are cracked from the installation and or inspections.

A pleasant experience from start to finish. The quoting process was a good two-way discussion, and cordial - no pushy salesman telling you how bad Company X or Y was. Just honest, factual, and straightforward. They quoted us a system with the panels, racking, and inverter which we wanted, not what they were pushing. The quote wasn't the best (hence the 'B' for price) but it did offer the best VALUE when we considered the equipment specification and the stability of the company - an important consideration when looking at a system with a 25 year life! The installation was scheduled by our coordinator, Sherry, and the team showed up when promised and got the job completed on time. Quality of workmanship was first rate and the entire installation was done with care, and tidied away before the team left. Permitting and PG&E inspection were all handled by Sherry, and that was also quick and flawless. Overall, the system they installed easily meets their projections in terms of performance, and it effectively pays for itself. We really couldn't be more pleased with NRG Clean Power and have recommended them to friends and neighbors. We'd recommend you give them your consideration if your looking for solar power.

It is a project. It took time, effort, and energy to learn all the aspects involved. The team at NRG was always there to lend a hand. Tiffany, Andy, Leslie, and Daniel were all very good in providing me with a sound board with which to reverberate.

Overall experience was excellent. The only problem we encountered was when there were 2 project manager changes. I did not hear anything for 2 weeks, but when I called and spoke to a manager I received a call that day and Tiffany (new PM) was very helpful and professional. She was prompt and honest with project timelines. I would highly recommend NRG to anyone looking to install solar. There will always be issues and problems, but the sign of a good contractor is how they respond.

The team at NRG was very easy to work with. They kept me updated on all the steps of the process, and they clearly know what they are doing. Special thanks to Sherry and Shanee.

We are so excited that NRG helped us to install Solar Panels on our house in San Francisco! Their entire team was wonderful from their first presentation providing us with all the information to the completion of the installation. Their installation staff was wonderful and completed the project without a hitch. Nicole Greenwood our customer service rep kept us informed of each step along the way and made everything easy. We had gotten estimates from two other companies and are glad we went with NRG. No worries and a wonderful experience. We will recommend NRG without reservation. Thanks to your whole team! Marge B.

It went extremely well, zero stress and very well informed in each step of the process. The entire team was professional and reliable. I will highly recommend their services.