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"All around excellent experience. We visited Best Hardwood Flooring's store while shopping around to find the right flooring for our home (and we visited several stores). Their sample selection was very impressive, by far the best of all the stores we visited. Yaqueline was very attentive and helpful during that first visit, and provided us with several samples to take home and consider. Once we had made our decision on a product, we went over pricing, and found that they offered the best price for the flooring product we had selected, which was a higher-end Luxury Vinyl Plank flooring (and we did check around on that pricing..). Jaqueline then arranged for Caesar to come out and take measurements at our home, and provided us with a few quotes covering some options ranging from Best doing all of the work, to quotes resulting in a reduction in some of the costs by performing a portion of the preliminary preparation work ourselves, which I had requested of her and found to be very helpful. Once we made our decision to go with Best and had them place the materials orders, they provided us with a schedule for the job, and an estimated duration before completion. The job was then booked per our scheduling preference. On the scheduled day, Mario and Juan showed up on time to begin the job. They were very courteous and went over the details of the job with us such as what area of the house they would begin installing the floor, how it would be installed, and asked us what our preferences were for orientation of the plank or offered suggestions whenever applicable as the job progressed. They even took the time to sand the subfloor where there were even any slight edges to ensure it was a smooth level base for the new flooring planks. They arrived on time each day, and actually completed the job ahead of the projected duration originally provided. These gentlemen did an outstanding, VERY PROFESSIONAL job! We could not be happier with the result of their workmanship, and we are absolutely delighted with our new flooring! We would not hesitate to recommend this provider, and will definitely return to them for any additional needs going forward. Very pleased."

"We loved the work and when we had unexpected problems they fixed it."

"Mediocre service and absolutely appalling customer service. Before having our granite countertops cleaned and sealed, I specifically mentioned how I had used acetone to treat certain olive oil stains and deliberately asked whether or not this would affect the cleaning and sealing process. Their technician assured me that it would not. After one hour of work, I observed that many of the areas that I had previously treated with acetone were significantly darker than other areas of our granite countertops. I am pretty sure this was due to the acetone-affected areas not having any prior sealant, so they absorbed water or cleaner or other liquids that were used during the cleaning. I asked the technician why certain areas on our granite countertops were much lighter than the darker areas. His response was ,I do not really have an answer for you. I found this answer unprofessional and unacceptable for someone who specializes in countertop repairs. As someone who is untrained and unskilled in countertop repair, even I could tell that my countertops had been cleaned and wetted by some cleaning agent and then sealed immediately without enough time for the cleaner to evaporate. The fact that I specifically asked beforehand over the phone whether or not acetone-treated areas would be affected by his cleaning and then immediately found darkening issues on these exact areas is an issue I cannot overlook. Furthermore, upon contacting Cole Restoration about my complaint, I was given a generic email response about how they want all of [their] customers to have a good experience and they asked for photos. I quickly replied with photos showing the areas of concern. This was over a month ago. Since then I have sent two follow up emails and left a voice message. Still ZERO response. All around dreadful, neglectful, and unacceptable. I can not and wont ever recommend Cole Restorations to anyone after being an afterthought to them for over a month."

"Pleasant, worked fast and did a good job. Guaranteed the work."

"Took less time than he estimated and cut us a deal for it."

"They did an excellent job. Very customer service focused."

"This company is priced higher than others by about $500 but the sales pitch was good and they felt genuine in their goal to make us have an effortless and quick turnaround with impeccable work. The sales person Santana was very nice and accomodating and was able to guarentee it would be done in 1 day 1.5 tops (100 sq ft only tile floor no subfloor- ready to go). Unfortunately, After eight hours of work only padding and a few tiles were placed down and he had to come back. day 2- 8 hours of work.. still not done. Day 3 - now I'm missing work unexpectedly, finished work and our first flush hours later- WATER pours out under toilet. day 4- fix toilet 2 more hours.. -- overpriced, work took 3 x's as long as it should, no compensation for lost time or hassle, looks ok 7.5/10 they used the wrong height baseboard so it doesn't match rest of the room, there are miscut boards and gaps left. "

"Great Job Good Sub Overall Satisfaction"