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"Timely and completed the job"

"In February 2018, we discovered termite frass in two of our window sills, at the corner of one room. We hired PCT to do the work, because their treatment does not require moving out and uses relatively safe chemicals. We had a previous home burglarized during a termite tenting, so we were hoping to avoid it. Two days after the first treatment, the frass was back. They told us to give it two weeks for the treatment to "get them all". The problem got worse, not better, so they came out in March and treated again. Everything seemed fine, for a year. Today: termite frass in the same windows. The work is still under warranty, but consider: there have been termites in the walls, eating the wood, for a year, undetected. AFTER we paid for treatment. They're coming back out to service it again, but, let's be honest: we're going to have to have the house tented by another company, and we've been informed that our warranty only covers retreating - no refund if we conclude that the work wasn't effective. So, yeah - I have to conclude that the reviews and exterminators I ignored were correct: orange oil and other similar treatments aren't effective at killing the entire colony, and are a waste of money. They uphold their warranty, and they appear to believe in their product, but I don't, not anymore."

"Went great. Tech found an ant hill in yard and killed it. Sprayed exterior of house and yard...bait inside...he will be back next month for follow up treatment."

"Hi-Tech Termite inspected a property five years ago, diagnosed drywood termites, selected a fumigation company, and got paid. Now we are preparing to sell the house and another pest inspection company found drywood termites in the same places. We asked Hi-Tech if there was anything they could do about it since their fume obviously didn't work. Leilani in the office said "Let me send our manager out to see what we can do." Benjamin Ortiz then went to the property and called to say that he thinks they have no responsibility because their warranty expired. Then he declared that he's going to write a whole new pest inspection with worse findings and bigger estimates for repairs and file it with the state and he did. So we have deep regret that we paid Hi-Tech for work a few years ago that obviously wasn't done well enough to prevent the same bugs in the same places, and even deeper regret that we asked them if they would stand behind the work. Diamond Certified? Not on this one."

"Andy did a phenomenal job with our termite control issues and he did a great job replacing rotted wood on our outside deck and steps. Very professional and friendly. Highly recommend. "

"The Technicians did good job eradicating the rodents that had nested in the attic and garden areas by sealing holes and making sure no little critters were left or able to get back into the attic. They did their job in a professional manner and even offered a suggestion regarding another potential issue."

"Very smooth process to book the inspection for dry wood termites. The report and quote were sent on the same day. The following week, Western Way treated the localized infestation area. This took less than 1/2 hour."

"It was good, all people are friendly, and they did a great job"