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"This was our second job with Outdoor Xcapes. 1st one in 2011 with Bret as our Salesman. Went fairly smoother with only a few glitches. This job consisted of a seat wall with small patio, step pads and artificial turf with Steve as our Salesman. Steve was very nice and eager to please during the bidding process. Very responsive to phone calls during the job. However, as the job progressed It was apparent that while it was important to Steve that the job was done correctly there was no give or take on money. At a Home Show an Outdoor Xscapes representative (not Steve) told us that repeat customers would get a discount. Steve would not honor that discount until it was to his advantage. There was a hole in their work schedule and they needed a job to fill it. At that point a discount was offered. The tree we wanted was 20% off, Steve would not give or share the shavings. Didn’t seem like there was any interest in building any relationship for return business or referrals. Crew did a great job including clean-up. Jesse, the foreman, was pleasant to work with. However, he was the only one who spoke English and stayed on the job for only a short time. Any communication had to be done by phone to Steve who would contact Jesse. It was a little cumbersome to communicate. We are very happy with the concrete seat wall and step pads. There were a few hiccups during the process, nothing major. The turf was not acceptable. It had discoloration, lines about every 10” and two visible seams. Megan was our contact for warranty issues. She was very responsive and easy to work with. I had to work directly with the representative for the turf which was Synthetic Grass. It took six weeks but the grass was replaced and installed by Outdoor Xscapes at no cost to us. Adam was in charge of the installation and worked with us to make it right. In hind sight my husband and I were too complacent in going with the same landscaping company. We assumed they would treat us right because we were a return customer. Because of this we didn’t get any other bids and when it became obvious that there was no loyalty to a return customer felt it was too late in the process to start over. It was a mistake. Outdoor Xcapes as a whole, is a good company and gets the job done quickly. Be sure to negotiate payment terms and dollars up front."

"I hesitated to ever do this review because it was so long ago! But AL keeps sending me requests for review and since I think this is what we go on Angie's List for - to determine who is reliable, professional or not I decided to do this review! They were very nice people, they did a good job in cleaning out chimney and not making a mess. So I also had them do my dryer vent which exhausts up and out through a vent on my flat roof . I thought it would be simple to accomplish! However, he pulled the vent cover off.. instead of trying to find a way to unscrew or ???? and when he did so, he ripped it out of its mooring and cannot be put back on properly. and since I had foam and elastomeric roof coating this was ripped out of that coating and left a big gash of open foaming! Next time it rained... leaked into the ceiling of bedroom below this. I had stated when he was doing it... you can't pull that off there it is imbedded in the roofing! So I feel that this was not a very professional decision on his part to see this was going to be and then chose to pull that off there and thereby create the leak issue!"

"They're fine"

"The only positive interaction was when the scaffolding crew started their prep work. Lath crew is fast at putting up house wrap incorrectly (against code and manufacturer directions) and covering it up quickly with EPS. Lath was installed hastily, with no regard for building codes, and against owner directions. Crew rarely shows up, promises to return to fix blatant issues, and inconsistently returns to continue lath installation on other areas. The owner or site supervisor is defensive and doesn’t believe in house wrap. Poor management, false promises, and appalling workmanship is the best Eddie and Sons could provide on our project."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I am very disappointed with my experience at Scottsdale Flooring America. I paid a premium for carpet with the understanding it was backed by a warranty, and I followed all care requirements, including professional cleaning every 18 months (with receipts to prove it). When the carpet started rippling within two years, I expected the warranty to be honored. Instead, I was told the warranty was void without proper investigation and immediately referred to pay out-of-pocket for repairs. Despite multiple attempts to resolve the issue, the service was dismissive, and Todd the store owner showed little concern for customer satisfaction. I felt ignored and disrespected throughout the process. If you are considering purchasing from this location, I urge you to think twice and be aware they are not a BBB accredited business. They do not stand behind their products or their promises."

"MY AC was out for three weeks and the company that the warranty company assigned me to did not know what they were doing. They wanted unsafe modifications made to my attic to get the unit in. After unbelievable frustration I was able to get the warranty company to switch me over to Armer. Within one week they installed my new system. No modifications were needed. They were all nice and communication was great. The two young men that installed did a great job and a month later, I have AC running. Thank you for coming in and making this happen!"

"Called to get my AC cleaned after purchasing a year plan for over $500 and got denied. This plan is supposed to cover 2 cleanings a year. I used one upon my purchase of the plan. Apparently under the fine print of the contract cleanings are not covered in the last 3 months of the “year” contract. Really bad business practice to mislead your customers to thinking you are covered for the year. Wish to see more honest places live up to claims. I would find somewhere else if I were you."

"Pretty bad experience with this company. Employee recommended a trimmer person named Eddie that he said they use for trimming, to trim my hedge. I gave him arborists instructions on how to trim and to not use a mechanical trimmer. He then proceeded to ignore the instructions and used a mechanical gas powered trimmer and ruined my hedge. The companys owner refused to call back. I would not recommend. Pretty bad to treat customers that way."