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"Never returned call after sending photos"

"On 11/16/2024, the initial meeting was for the contractor to give me an estimate on repairing rotten wood around the house for painting and an estimate on remodeling. As the contractor was leaving, I mentioned that it would be great to do this work in phases and get an estimate for the repairs and the remodel because I wanted to start the repairs as quickly as possible. He mentioned that he could get started the following week and gave me an estimate of about $2200 to repair the rotten wood on the house. When I asked did he include the boards next to the garage in his estimate, he indicated that that would be $1600 more. I felt like he was gouging me at the time, and when I received another estimate recently to compare, my gut feeling was correct. I explained to him that when replacing the rotten siding, because my house has siding with a bead row across, if they couldn't find siding precisely like the existing siding, do not proceed with replacing them. The contractor assured me that the siding would be the same. On Wednesday, November 20th, they came to do the job. When the guys were working to replace the siding, my husband indicated they were trying to fabricate something that looked like the siding. However, they decided not to proceed with that approach but to order the correct siding. We were told that the siding would arrive on Tuesday, November 26th and that they would do all the work at one time instead of completing part of it. The guys arrived on Wednesday, November 27th, to do the work. When I came from work to look at the job that was supposed to be completed, I was dumbfounded by what I saw. It was clear that rotten wood was still in place. They replaced a few pieces of siding but the other rotten wood is still there. On the right dormer on the left side, they replaced three pieces of siding and the top piece is shorter than the area it was supposed to cover; it leaves part of the area exposed. No siding was replaced on the right side of the right dormer. Additionally, no other rotten wood was replaced on the dormers besides pieces of siding. They didn't do anything on the back of the house, including the chimney, as agreed upon. This contractor was incredibly duplicitous in his dealings with me, and when I questioned him about the work that was left undone, he was insulting and raised his voice, saying there was no way he could do all of that work for that price. He lied and said that each of the boards was $50. He also continued by sharing that he was paying one of the guys close to $300 and another $200, and he couldn't make any money doing the job at the price. I had him on speakerphone so everyone could hear what he was saying. He had already quoted me $3800 to do this work. As I understood, the guys were supposed to replace the rotten wood on the side of the house and around both dormers, fix the soffit on the dormer, and paint the dormers white. Those items were not completed. I told him that he and I had different definitions of what rotten meant. Everyone in earshot recognized that he was dishonest and unprofessional in his dealings. I was particularly taken aback by his raising his voice at me on the phone. My husband showed the guys what the expectations were. After a while, the men packed up and left one piece of siding on my back deck. It was clear that this contractor had no intentions of replacing any of the rotten siding on the side of the house. The men only brought three pieces of siding to do the work; nothing was brought to replace the other rotten wood around the dormers. On Friday, November 29th, John contacted me to tell me that finishing the job would cost an additional $1500 in addition to the original price of $3800. I replied that the job was incomplete and that this process disheartened me. I would let him know what I decided. Based on his interaction and responses, it was clear that I would not reach a satisfactory resolution, so I decided not to follow up with him but with Angi's List instead."

"Josh did a good job i would use him again"

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"Working with Onyx is amazing. They are professional, timely, and do excellent work. I received a bid and proposition of work from another company. They said that I would not be able to install a tankless water heater where I wanted it. However when Onyx came out they quickly assessed the job and figured out how to make it work. I will definitely use them again in the future."

"Great job in a timely manner awesome company will use again an again "

"Excellent service and response time. Will definitely use them again."