Allen's Services Inc
About us
Family owned & operated.
Business highlights
52 years of experience
Services we offer
Air conditioning & heating, electrical, gas & appliance repair., plumbing
Accepted Payment Methods
- CreditCard
Reviews
4.620 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 10% | ||
| 5% | ||
| 0% | ||
| 5% |
Showing 1-20 of 20 reviews
Pam M.
May 2017
Can out to assess issue - found it to be bad fixture. I went and bought replacement fixture and they came back out to put up. My home warranty company requires a licensed professional. Sadly, this job probably only required a handyman's service.
Leila H.
Sep 2016
Everything went well. The gentleman was able to complete the work in less than 1/2 hour.
Claire B.
Oct 2015
unknown
Derek N.
Sep 2015
unknown
Mark C.
Jul 2015
on 7/7 Allen's replaced our inside air handler unit and did a good job. Next day we still did not see much improvement in our A/C and called them back. Tech came back and as a courtesy cleaned the outside unit. He insisted our outside unit was old (which it is) and really needed replacement but it was functioning properly still so the warranty company would not approve replacing it.
On 7/16 We called the warranty company back and said we were still having issues with our A/C not cooling. They dispatched Allens again. Tech came out and insisted that the system was doing all it could do and would submit his findings to the Home Warranty company. Both my wife and I tried to call the Tech back several days later and he was rude to my wife and hung up after telling us there was nothing else that could be done.
We called the Home Warranty company back and explained all this and they dispatched a new contractor to look at our system. They found a bad compressor capacitor and now we have a correctly working unit, house is no longer at 79/80 degrees but down to 74 degrees.
We will instruct our Home Warranty company to not send this company to our home again.
On 7/16 We called the warranty company back and said we were still having issues with our A/C not cooling. They dispatched Allens again. Tech came out and insisted that the system was doing all it could do and would submit his findings to the Home Warranty company. Both my wife and I tried to call the Tech back several days later and he was rude to my wife and hung up after telling us there was nothing else that could be done.
We called the Home Warranty company back and explained all this and they dispatched a new contractor to look at our system. They found a bad compressor capacitor and now we have a correctly working unit, house is no longer at 79/80 degrees but down to 74 degrees.
We will instruct our Home Warranty company to not send this company to our home again.
Response from Allen's Services Inc
"We appreciate Mr. [removed member name] contacting us with his concerns. We are a 40 year old company that have been honored to help build our community and are attentive to every customer experience. Here is a copy of a response email sent to Mr. [removed member name]: "Mr. [removed member name]: Thank you for your feedback. We are unable to handle an issue if we do not know it exists. So, thank you for letting us know. We will need to address the rudeness and hanging up on someone. That certainly is not part of company policy here @ Allen’s Services, Inc. and has not been for 40 years. I wish that you would have directed all phone calls here to the office and not directly to the tech. Technicians are out in the field all day running service calls And doing jobs and do not always have the time to call or talk. With the extreme heat that we have been experiencing, we have been extremely busy with Many phone calls and service calls. So, the techs stay extremely busy and HOT! That is absolutely no excuse for rude behavior! However, if you could have let the office know of the situation, it would have afforded us the opportunity to handle it appropriately. We here at Allen’s Services, Inc. try very hard for our neighbors and customers to have a nice experience and receive satisfaction, so, of course when that does not happen we are saddened. Please accept our apologies for any rude behavior on behalf of the technician that we were unaware of.''"
Laura A.
May 2015
.
David M.
Apr 2015
unknown
Donald O.
Feb 2015
Everything went great I had a problem with my sink and he fixed it.
Robert H.
Feb 2015
They were really good. They are reliable.
Robert H.
Jul 2014
The company was prompt, they came when they said they would, clean and neat. There was a minor problem we discovered the next day and they came immediately to take care of it. They are an excellent company that I will use for any household repairs.
Suellen P.
Jun 2014
It went fine. See above.
William M.
Mar 2014
All work was performed as planned. Pleased with results.
Meg R.
Jan 2014
Fixed a leaking toilet, and advised on future plumbing needs that we asked about.
John G.
Oct 2013
I've been using this company for about 10 years. They are very professional.
Betty S.
Jul 2013
They're very good. They also did plumbing for me about a year ago and they did an excellent job on that. They're just very prompt. They seemed to be capable and knowledgeable of what I needed.
Frank M.
Jun 2013
The experience went very well. They were expensive; however, they were professional. They did a good work. My experience with them was genuinely good. They did well with the plumbing and electrical work. It is always a different person as it is a fairly large company. It is sort of handyman kind of service. They have different people good with different things. The people that they send out were appropriate for the job. They cleaned up their mess. They are close-by. They have a pretty good reputation.
William R.
Nov 2012
Great job, right on time, displayed a lot of knowledge and expertise.
Lauren G.
Oct 2012
A part had been replaced by another company, which had been arranged because of a recall. After they replaced the part, my dishwasher quit working. I called Allen Services, and after they came out and did repairs, it has been working fine. They are kind and courteous and do their best to clean up after themselves. They came right away when I called, which was very important because I really needed my dishwasher!
B J.
May 2012
I want to recommend them. They do electrical, plumbing, appliance repair, heating, and air conditioning.
Randy B.
Sep 2010
We had a leak, running water from a toilet, on the was below the toilet, We have a service contract, with Home Shield, good company, They referred us to Allen s. HS email them to contact us to set up time of repair, That is when the Queen step in, lost email, lost fax, Did not know when she could sent a person to repair. Two call, maybe three call, by Home Shield, Four call from us, not to pressure for a certain time, but to see if they had the order, We coulf not get a return call, When speaking to the Queen she was short, cut us off, 6 hour later, we enjoyed a gental stream flowing through the bath . If you need service, this is not the place. Note no service person was sent, They could not get organized
Response from Allen's Services Inc
"In response to this report, we have searched our database and have not found a customer with this name. If they are an American Home Shield customer and we did not receive a fax with a dispatch ID number on it we are unable to process a work order. If we did not receive a work order for this customer they were not billed and were not charged. As stated in the customers review they said no service person came to their home therefore they were not charged. The office manager in fact did not speak with this person to the best of their knowledge. We hope customers would please ask to speak directly with the office manager if they are not having a pleasant experience, in order for us to achieve that for them. We have been in business for 38 years here on the eastern shore and want to give our neighbors good customer service. Thank you eastern shore area for 38 years of business!!! It is a beautiful community!"
Licensing
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FAQ
Allen's Services Inc is currently rated 4.6 overall out of 5.
Allen's Services Inc accepts the following forms of payment: CreditCard
No, Allen's Services Inc does not offer free project estimates.
No, Allen's Services Inc does not offer eco-friendly accreditations.
No, Allen's Services Inc does not offer a senior discount.
No, Allen's Services Inc does not offer emergency services.
No, Allen's Services Inc does not offer warranties.