Allen's Services Inc

"We appreciate Mr. [removed member name] contacting us with his concerns. We are a 40 year old company that have been honored to help build our community and are attentive to every customer experience. Here is a copy of a response email sent to Mr. [removed member name]: "Mr. [removed member name]: Thank you for your feedback. We are unable to handle an issue if we do not know it exists. So, thank you for letting us know. We will need to address the rudeness and hanging up on someone. That certainly is not part of company policy here @ Allen’s Services, Inc. and has not been for 40 years. I wish that you would have directed all phone calls here to the office and not directly to the tech. Technicians are out in the field all day running service calls And doing jobs and do not always have the time to call or talk. With the extreme heat that we have been experiencing, we have been extremely busy with Many phone calls and service calls. So, the techs stay extremely busy and HOT! That is absolutely no excuse for rude behavior! However, if you could have let the office know of the situation, it would have afforded us the opportunity to handle it appropriately. We here at Allen’s Services, Inc. try very hard for our neighbors and customers to have a nice experience and receive satisfaction, so, of course when that does not happen we are saddened. Please accept our apologies for any rude behavior on behalf of the technician that we were unaware of.''"