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"Jim came back for a persistent problem and drilled the wall, applying the proper cure. Thorough!"

"Environmental testing went very well. He was very thorough and explained the tests as he went along. He sent results promptly and was glad to explain any questions that we had. We would definitely refer him to any of our friends needing this service."

"Very pleased with John and his team of professionals. They arrived early to both appointments and put on shoe covers to protect the hardwood floors. They carefully documented all issues found, including many things we did not notice during the initial walk-through. They taught me what to look for, and how to maintain certain mechanicals. They identified some expensive problems, which helped us decide to reject one house and proceed with buying the second house. Afterward, the online written report was clearly summarized, easy to understand, and let me forward a copy to my realtor and the seller's agent for review."

"Awful customer service. Hard to get ahold of anyone in the office and they never showed up with they were suppose too. Our bug problem also never went away! I would definitely steer clear of this horrible, dishonest company!"

"Quality of service is worth the price. Quite impressed with the level of detail provided with the estimate of service. They walked my property and explained all the items and recognized a few preventative sprays were not really needed since the original estimate. The technician who came to prune roots on 5 trees explained the process and did an outstanding job. Very impressed with the service, professionalism and attention to detail."

"This was such an unfortunate experience. I had a raccoon living in my chimney, and all I needed was for them to come put a one-way door on the top so it could get out but not get back in. It seemed like a simple enough task, but the guy who came out was very open about being unsure of what to do. He ended up taking out the fireplace insert in my basement, looking in there, and confirming that there was a raccoon. After he confirmed it was in there, he for some reason decided to walk away and work on the roof with both the fireplace on my first floor and in my basement wide open. Assuming that he was a professional and knew what he was doing, I didn’t question him (I thought he probably plugged it higher up). Of course, this meant that the raccoon just came into the house. I was sitting at my dining room table when I heard tip-tap sounds on the kitchen floor. When I turned around, I saw the raccoon two feet behind me. I ran out the front door and got the guy. When the guy came in, he said he couldn’t find the raccoon and that it “probably” went back up the chimney. At this point, my kitchen was a huge mess; the raccoon had stepped in its poop and left black poop footprints all over the kitchen and counters. It even urinated in my cookie tray on my stove top. It took hours to clean and disinfect the kitchen, and I had to throw away my dinner, which I was marinating on the counter. The raccoon also walked across brand new carpeting that I had just gotten installed in my basement; the whole purpose of getting new carpeting was to have a safe/clean place for my baby to crawl, and now I have to worry about contamination from roundworm. Anyway, this story gets crazier and crazier, and I’ll spare you all the details, but the shorter version is that we discovered in the middle of the night when it sounded like someone was breaking in that the raccoon was still loose in our house. I called the guy back out, and still he “couldn’t find it” and insisted that “if” it was in the house, that there would be more of a mess (more than just the raccoon poop that mysteriously ended up on our floor). Eventually, after several returns to my house, they were able to find the raccoon hiding in the rafters in a room I used as a gym in my basement (which I now can’t use as a gym because I worry about aerosolized roundworm from poop in the rafters far enough back that we can’t clean it out). After *48* full hours of the raccoon being loose in my house, endangering the life of my small dog and 7-month-old baby, it was finally removed. All they had to say about it was that “sometimes things go south,” which is remarkable given that they literally opened the door to let the raccoon in and then left the fireplace door unattended while it was open for over an hour. It was an extremely dangerous and awful experience due entirely to their negligence. And charging $700 after all that seems simply absurd given that they endangered my family, ruined my new carpeting, and rendered my gym unusable for the foreseeable future."

"The guys did a fantastic job. Very professional, detail oriented and friendly. Verified the all the downspouts were cleaned using a blower. Took the time to unclog one seriously plugged gutter (had to take it apart at the bend which was three stories up). Sealed a gutter that was dripping. Cleaned everything up afterwards. Cannot say enough about the quality of work they did!! After having varying experiences with other gutter cleaning companies, there is no doubt I will hire them again this fall!!"

"Experience is good for most part of the time, but the only thing about them is they keep on raising their prices. And I have just"