Augustine Services Inc
About us
We are a family-owned and operated business serving homeowners and business owners throughout the Greater Kansas City area. When it comes to quality workmanship and courteous service, you can depend on a name like Augustine to get the job done right the first time. Contact us today and let us know how we can be of service! Additional DBAs - Augustine Carpet Cleaning & Augustine Exterminators.
Business highlights
Emergency services offered
59 years of experience
Services we offer
Residential & Commercial Pest & Termite Control. Carpet, Tile & Air Duct Cleaning.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.837 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 11% | ||
| 0% | ||
| 0% | ||
| 3% |
Showing 1-25 of 37 reviews
Rita R.
Jul 2024
Excellent service by Tim as always. I love this company -- so reliable with great technicians! I have used their services for over 17 years.
Diane S.
Jun 2024
We had our quarterly treatment for the outside and inside completed today. Brandon always does an excellent job. He listens to my challenges with bugs and mice. He double-checks for everything. Thank you Augustine Services!
John C.
Jul 2023
Mark was on time, professional, efficient and a pleasure to have in our home.
Dottie B.
Feb 2023
Mark is a pleasure to work with. I appreciate his observations and recommendations. I feel he is very honest and am very impressed he doesn’t try to upsell. He is fantastic with my dogs!
DON A.
Sep 2020
Very good. Mark was excellent. I asked a lot of question and he gave good answer.
Response from Augustine Services Inc
"Thanks for the very kind words about Mark. Great guy and great tech. We appreciate your business and the feedback."
Janeice B.
Jun 2019
Great. Technician always on Time. Very thorough. Company's tech comes quarterly. Price below is a quarterly premium.
Response from Augustine Services Inc
"Thanks [Member Name Removed] for the kind words. Our tech are all certified, not just registered, in both Kansas and Missouri."
Gary F.
Feb 2019
very well.
Response from Augustine Services Inc
"Thanks [Member Name Removed] for the great feedback. We strive to be the number one Pest Control Company in the Kansas City Area!"
Cherie S.
Nov 2018
Greg is always a pleasure to see. He is always cheerful and polite. Takes time to talk with us a bit, always asks if we are having any problems with insects, and he obviously does a good job as we rarely see any bugs. I have used Augustine Exterminators for 41 years and have never had a bad experience with them or the products they use. I would not use anyone else. They have seen us thru boxelder bug infestation; thru a termite issue at a previous house, as well as any other insect that dared to show it's presence.
Response from Augustine Services Inc
"Wow .... 41 years and never had a bad experience. Thanks for being a great customer. 59% of our customers have been with us for over 7 plus years. We appreciate your comments."
Gary F.
Nov 2018
very well. technicians always announce their presence so we can secure our dogs. Courteous and respectful.
Response from Augustine Services Inc
"Thanks for being a great customer."
Stacey M.
Sep 2018
Brandon is excellent! He is kind, professional and very friendly! I always enjoy visiting with him when he comes around. He is super reliable and willing to do what it takes to rid our old home of pests, sometimes coming several times in a row! He is a valuable asset to your company!!
Response from Augustine Services Inc
"Thanks [Member Name Removed] for the kind words on Brandon. He is an excellent tech and person."
Karen W.
Jul 2018
They were good, professional and I would recommend them to others.
Response from Augustine Services Inc
"Thanks [Member Name Removed] for the great review. We celebrate 52 years in business this year and we do it with excellent customer service. Thanks again, Augustine Exterminators"
Robert S.
Feb 2018
They were punctual and did a fine job.
Response from Augustine Services Inc
"[Member Name Removed], Thanks for the review [Member Information Removed] your long service history with Augustine. We are a family owned business that loves to take care of our customers. Thanks again!!!"
Amy C.
Jan 2018
The same technician comes for every quarterly treatment and he's already aware of the issues in our house. Three years ago, we had a contract with Augustine for ongoing termite monitoring when painters found a live colony in an interior wall. They stopped for lunch, Augustine rushed over to treat the wall, and it was ready to go by the time the painters came back. Augustine earned our loyalty that day!
Response from Augustine Services Inc
"Thanks [Member Name Removed] for the great review. We have great techs who will go to any length to make sure a customer is taken care of. Thanks again, Augustine Services"
Christina R.
Jul 2017
Excellent they were on time, professional and thorough. We agreed to a quarterly treatment through them to ensure we remain pest free.
Response from Augustine Services Inc
"Thanks for hiring us full time."
Alex L.
Jul 2017
After paying for a window to be ordered, we did not hear from the company for about a month (they said it would take about two weeks to come in). When we called them, they seemed unaware of the job. It seems the worker who did the measuring and ordering had left the company. They finally delivered the window, and they appear to have hired a subcontractor to install it. The installation was not done properly. They left rotten siding around the window, and we had to call to have them come back to correct it. The second attempt was sufficient but sloppy. There were spots missing caulk and paint, but by that point we didn't want to deal with them anymore and took care of those touch ups ourselves. When I went to paint the areas I caulked, I found leaves in the paint can. After all that, they charged us the full amount for the job despite our request for a discount because of all the hassle. We would not use this company again.
Response from Augustine Services Inc
"Unfortunately, we were forced to part ways with the employee who initially bid this service and in doing so the former employee neglected to communicate the status of Mr. [Member Name Removed]'s project. While there was a delay in getting the window ordered, once Mr. [Member Name Removed] contacted us to inquire about the status of his service we did everything in our power to expedite the completion of Mr. [Member Name Removed]'s project. During the entire process, we kept an open line of communication with Mr. [Member Name Removed] and after completion of the project we followed up to make sure everything was done to his satisfaction. His reply to our follow up was, "Yes, everything seems to be taken care of. I appreciate you seeing this through to completion". It was not until we contacted Mr. [Member Name Removed] about the final payment he owed for the project did he express any dissatisfaction. At that point Mr. [Member Name Removed] implied that we were charging him for additional services that were not agreed upon. We provided Mr. [Member Name Removed] a copy of the original service contract to remind him that we were charging the exact agreed upon price, nothing extra. He contacted our office and said that he agreed that the invoice was correct and expressed no further dissatisfaction with his new window or the way it was installed. We value our customers and strive to exceed expectations in all circumstances. It's unfortunate that Mr. [Member Name Removed] choose not to communicate directly with us that he was displeased with our company. If we would have had an opportunity to remedy anything that he felt was not acceptable, we would have done everything in our power to do so. This is why we have A Ratings on Angie's List and BBB."
DAVID R.
Feb 2017
unknown
Response from Augustine Services Inc
"Thanks for hiring us again [Member Name Removed]."
Cindy D.
Nov 2016
We are happy with them. We have used them for as long as we have been here so 17 years. They leave a note that they have checked everything. It tells what they have found and if they any recommendations. Everything was fine. They are conscientious and prompt. They do a good job. We have a contract with them.
Response from Augustine Services Inc
"Thanks for all your kind words. We have excellent people who love what they do."
Dean R.
Oct 2016
Everything went great. Very punctual and professional. We have used Augustine Services Inc for a couple of years. They were able to get rid of our mice problems right away and have not returned. A top notch organization. We recommend highly.
Response from Augustine Services Inc
"[Member Name Removed], Thanks for the kind words. Our goal is to make our customers very satisfied."
Ted H.
Oct 2016
They called me up recently wanting to do a free inspection but I have not noticed any more trouble. I had a 5 year thing because of termites. If there is nothing there, there is nothing there but if there is something they will want to charge again. They may come back out in a few weeks to do the free inspection. I did not price compare.
Response from Augustine Services Inc
"[Member Name Removed], Augustine Services wants to make sure your biggest investment is covered from termites and the damage that they can do. After 5 years, termite solutions start to degrade and that why we call and ask for a free inspection. Thanks"
Virginia H.
Oct 2016
The Augustine professional, Brandon, sprayed around the outside perimeter of the home for the prevention of any insects getting into the home. He always does a thorough job, getting behind bushes or any other obstacles. We have used Augustine for approximately a year, starting with a horrible asian beetle infestation last October. Augustine was able to get rid of these pests and provided us with valuable information on how to keep them away in the future. So far, no beetles have shown up this year. I would recumbent this company to others. They are very professional, polite and answer any questions.
Response from Augustine Services Inc
"Thanks [Member Name Removed]for the kind words. Our job is to make our customer happy."
Michael A.
Oct 2016
unknown
Response from Augustine Services Inc
"Thanks for hiring us again. Your business means a lot to us."
Pat R.
Sep 2016
They always call ahead of time and set up an appointment. The day of the appointment they call to tell me they are on the way. They come to the door to make sure I have my dogs inside the house so they can come into the yard. They are very professional about the way they check the stations and how they conduct themselves. If I am at work, they come in and check the stations and make sure they close the gates so when I return and let my dogs out they do not go out of the yard. They always leave a sheet telling me what they did and if they needed to treat any of the stations.
I moved here in 2001 and have had them since then. I am very pleased with their work. It is a company that I trust.
I moved here in 2001 and have had them since then. I am very pleased with their work. It is a company that I trust.
Response from Augustine Services Inc
"[Member Name Removed], Thanks for your continued business. Our job is to protect your home and those in it."
Nancy M.
Aug 2016
Knocks on front door to let me know he is here & will be spraying around the house. Puts paperwork in the front door & leaves.
Merlyne S.
Aug 2016
The service call went well. they are always on time and courteous. I am happy because there are no bugs in my house. If I do have an isolated problem, they come right away and take care of it.
KELLY G.
Jun 2016
.
Response from Augustine Services Inc
"Thanks for hiring us again."
Licensing
State Contractor License Requirements
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FAQ
Augustine Services Inc is currently rated 4.8 overall out of 5.
Augustine Services Inc accepts the following forms of payment: CreditCard
Yes, Augustine Services Inc offers free project estimates.
No, Augustine Services Inc does not offer eco-friendly accreditations.
No, Augustine Services Inc does not offer a senior discount.
Yes, Augustine Services Inc offers emergency services.
No, Augustine Services Inc does not offer warranties.