Arbor Masters

Quality of service is worth the price. Quite impressed with the level of detail provided with the estimate of service. They walked my property and explained all the items and recognized a few preventative sprays were not really needed since the original estimate. The technician who came to prune roots on 5 trees explained the process and did an outstanding job. Very impressed with the service, professionalism and attention to detail.

Awesome job. Trees look great. They did a great job cleaning up afterwards.

They did a good job.

The office staff was very courteous and responsive. We had a little trouble initially coordinating our estimate and work, but once it was scheduled they were very prompt and did a great job. I would recommend Arbor Masters.

excellent job

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Great job!

I had incredible service. I use them every couple of years. I made the mistake of using an outfit of Home Adviser that sent me to guys who were not certified arborists or anything like that. Guys with an F-150 pickup truck and a chain saw that butchered my trees. I've had incredible service from Arbor Masters. Competent, qualified, professional, efficient, and professional. It was a fair price. And I got the value for my money. I could have gone and saved $100 bucks with the guy with his F-150 pickup truck, let him butcher my trees, and then sue me when he fell out of them. When the tornadoes came through here a couple of years ago, a Bradford Pear was blown down in my yard and on my neighbor's fence, even though there were other houses in the neighborhood losing roofs and things. They were actually out here within 24 hours. Which actually scared me. They said 'You're a good customer, so we wanted to at least stop by and make sure there was no other damage.' I don't know what else to say about that. There's a lot of respect there. They've always been perfect - they're always here when they say they're going to show up. I plan on using them again - every other year.

Service was good.

Once again, EXCELLENT job by Arbor Masters. We used them last year for tree trimming; this year we raised canopies and cleared out dead wood and we now have the best looking trees in the entire development. These guys know what they're doing and will make sure you are pleased with the job. Clean-up is thorough and the yard looks better than before they arrived. I won't think of using another tree service as long as they are in business.

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When I began using Arbor Masters a couple of years ago, they were great and I gave them a lot of business. This year, however, they have been horrible every time I've dealt with them. Early in the season, I asked their representative, Laura, for an estimate for a large landscaping project. She said she would send someone out to do it and I never heard any more from them on it. The project has since been performed by another company and they did a fantastic job. Last year, the Arbor Master people seemed to know exactly when to apply fruit reducer to my locust tree and sent a great guy out, who knew what he was doing, to perform the injection and it ended up working perfectly with nary a bean pod in sight in the fall. This year, however, everything had changed. I tried with phone calls to them for advice on what I should be watching for (timing of the buds, etc.) on the locust so I could notify them when it was ready, which is what we did last year. This year, when I was able to get a response at all, I got differing and confusing opinions on when it would be ready as well as a rather snippy directive from the receptionist "we will know when to apply it". I was told at that time that it would not be ready for a couple of weeks, then received a call a day or two later stating that their man said "the locusts are ready now" and he would be out to do the injection immediately. I don't know whether he actually did the injection because there is no evidence of it other than them charging me $150, which I paid. My locust tree now has a bumper crop of bean pods which are unbelievably hard to clean up in the fall and cause a plague of gnats which come through my bedroom window screens. Either their timing wasn't right or the injection wasn't performed correctly (if done at all) or both. I emailed Laura to inform her of my dissatisfaction and, as usual, did not hear back from her. A reputable company would done something to achieve some satisfaction for an established customer. If they didn't want to give a refund, then they could send some guys out to pick the bean pods off the tree, but when they don't even attempt to remedy anything, that's inexcusable. Normally, I avoid giving negative reviews, but this has been too bad to let slide.

Did what was quoted, polite, professional, and cleaned up all when done.  Spoke with Lisa, all did a great !

Looking for a tree service? There is always the guys who drive through the neighborhood in an F-150 pick up carrying a chainsaw (low cost / cheap) or certified arborists. I have tried it both ways and have found that while F-150 guy is cheaper it can cost more in the long run. You do get what you pay for!
Arbor Masters uses certified arborists (people who really do know about trees), bonded and insured workmen. When trees are trimmed "properly" they are healthier and usually do not need annual trimming. 
I have used Arbor Masters a couple of times now and have always been impressed with respectful, prompt, and professional manner of all their folks I have been in contact with.  Since I started using them (rather than the F-150 guys) I have gotten many compliments from neighbors on our trees. Like a quality haircut, rather than annual trimming I only have my trees trimmed every two or three years. I have also noted that because of their attention to details like cleaning out bulk from the trees, my lawn is more healthy.
Yes, I am a serious fan and they are who I immediately go to for tree service.

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Everything went fine.

After waiting almost 7 months for Arbor Masters to come out and seal the paver patio that they installed we
started calling them and after many no return calls, unanswered emails and missed appointments they finally
showed up one day and did the work. No one called to ask if we were pleased with their work and likewise no one showed up to verify if the work was done correctly. It wasn't. Besides seams that were cracking and the settling of the first row of pavers their seal coating was unacceptable. Totally uneven and blotchy all around. Parts looked like they were totally missed. Again no calls or emails to them were returned and we finally called a manager , Tyler West,
to complain. He said he would investigate and get back to us the next day. We never heard from him again until 3 months later they showed up and removed the first seal coating and re-did it again, correctly this time. But, sure enough no calls to us asking if we liked the finished product or were happy with it. We now are. After almost a year they got it right. We have used Arbor Masters previously and we were always very happy with them. But never again will we use them and I would refuse to recommend them to anyone.

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Made the quote process and service set up extremely easy via e-mail.  Service was prompt & professional.  All my shrubs are mature and they did a great job of pruning them back.  I would definitely use them again.

Excellent job.  Called and got a quote to have three ash trees in my yard thinned out
and the canopies raised.  We accepted Arbor Masters bid after having
used another tree service twice in the past 10 years.  My neighbor
recently used them and we were very impressed with the work they
completed.
The crew arrived on time and began their work in
terribly hot weather.  Two and a half hours later they finished and the
job they did was even better than we expected...almost looks like we had
new trees planted!  
The crew was three very hard working and
friendly guys that take their work and safety seriously.  Cleanup after
the work was impeccable - we will use Arbor Masters again if the need
arises and recommend them without hesitation!

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