Am I Covered? Here’s What’s Included in a Home Warranty
What’s included in a home warranty? It depends. Your systems and appliance policy might be helpful, but coverage comes with strict limitations. Here’s what you need to know.
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Recent Home Warranty Reviews in El Paso
- Complete Appliance Protection IncIn early November 2012, my water heater developed a leak. I immediately called Complete Appliance Protection, Inc. (CP) and informed them of the situation. The person answering the phone listened to my explanation, asked me a couple of pertinent questions and then said I would be reimbursed for $250.00 toward the replacement cost of the water heater. The customer service representative gave me an authorization number and some suggestions for obtaining the service, but gave me free rein to select the installer of my choice. Her manner was most cordial and helpful. Repairs were done but, due to my procrastination, I didn't submit my substantiating paperwork until late November. As promised though, CP issued me a check for $250.00. My overall experience with the company has been entirely satisfactory. I would recommend their plans without reservation. NOTE: I bought the house in April 2012. My real estate agent had recommended a different company offering residential service contracts, but I declined that company and chose CP based on an Internet search and BBB records. CP had the fewest number of complaints of companies doing business in Texas. I feel I made the correct choice
Last update on January 15, 2013
Home Warranty Companies in El Paso
Innovative Trades, LLC was established in El Paso, Texas in 2012. We are a multifaceted company that brings several “trades” under one roof to benefit each project large or small in terms of efficiency and effectiveness to get the best end result. What sets us apart is that we offer service and repair as well as full construction and remodeling. We are not a “handyman type” but rather a professional service provider that brings skilled and experienced in-house licensed tradesmen into each pro..
"Professional Service. Expensive, but well worth the cost. The 3 man crew was clean and safe. The new water heater works very well. I will call them again for major plumbing jobs."
CP has been providing quality home warranty products since 1998.
"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."
American Residential Warranty (ARW Home) is nationally recognized as a leading innovator in the Home Protection services industry, and our focus on outstanding service and customer satisfaction is a core part of our success. With years of Home warranty experience and top-tier partners, we are able to provide top-quality service to homeowners throughout the country. Additional DBA - American Protection Plans LL
"was great experience. on time and saved me lot of money. Company they used was great."
We are a one stop shop for all your home warranty needs. Our upbeat and friendly support team is always at your fingertips to respond to questions about your warranty 365 days a year! Emergency claims will be addressed within 24 hours from time claim is submitted and non-emergency claims will be addressed within 48 hours Monday - Friday 8:30 am - 6:00 pm. During nights and weekends non-emergency claims will not receive a call back until the next business day. Our service call deductibles rang..
"When the oven broke, Hi Tech got a technician out with a couple hours to look at things. The tech was unable to fix it within a time frame that Hi Tech felt was fast enough so to make sure I wasn't without an oven they simply ordered me a new one. What more can you ask for? There was no "we need to order parts" or "we need to get another tech out who maybe knows more about this model." None of that. They couldn't fix it on the first trip so let's order a new one, take care of the customer, and the contractor can refurbish the original oven on his own time and do with it as he needs. Every time I've contacted Hi Tech they have moved mountains to make sure I'm taken care of...even in cases where their warranty didn't cover whatever was going on they have helped negotiate lower prices and have helped coordinate routine maintenance. This is a big issue that I think a lot of people take for granted. Hi Tech, like any home warranty company, is NOT responsible for routine maintenance. We as homeowners have to take care of our homes, appliances, water heaters, HVAC systems etc. We can't expect Hi Tech to fix issues that are a result of our own lack of maintenance. We have to do our part and I have been incredibly grateful for Hi Tech's willingness to help coordinate that routine service. When it's time to have my HVAC system looked at, I call Hi Tech and they coordinate a service visit. I pay a preferred rate to the contractor and I know that I'm doing my part under the warranty to ensure that if issues do arise I'm covered. There was one issue that was not covered under the warranty because I had not had my HVAC inspected in over a year. In that case, Hi Tech worked with the contractor to 1. get out to my house IMMEDIATELY to address the major issue 2. work with me and the contractor to ensure I was paying the lowest possible price. I've never had a warranty company advocate for me in this way. Most of the time if something isn't covered you get a "sorry we can't help you" kind of response and that's the end of that. Then we're on our own to find a repairman and deal with whatever comes. Not so with Hi Tech. They are with me every step of the way, on the phone coordinating everything between me and the contractors. Of all the companies out there I have found Hi Tech to be the easiest to deal with, the most straightforward and professional, and who have the nicest, hardworking contractors. They even provide a plan that includes basic issues related to the exterior of the home, another plus that distinguishes them from other companies. Again though, don't expect them to replace your roof for you. That's not what they do but if you're maintaining things and you have a covered issue, there will be no problems in working with Hi Tech to address whatever is going on. If it's not covered, expect them to go the extra mile to make sure you get what you need done by honest people you can trust.
Landmark Home Warranty is a publicly held company committed to offering the highest level of service for all of your home warranty needs.
"Work was fine, but they have limits to what they will take care of. You have no idea what the situation calls for until you have the person come out."
Surface Link specializes in repairing, restoring and modifying countertops and upgrading or replacing sinks, in commercial and residential settings, all over the United States and Canada. Replacing a countertop can be costly and timely — Surface Link offers a low cost alternative to restore your countertop to like-new condition in less than a day. Why choose Surface Link over another company? At Surface Link, we focus exclusively on repairing countertops (Corian, Granite, Quartz and Solid Sur..
"My major complaint was how long it took, but in their defense, there seems to be a shortage of qualified technicians. I would have given them an A for the repair work which was fine except for one small slip up which he corrected. The price seemed steep for the time involved, but cheaper than new countertops. All in all, I would hire them again
Building Your Dreams is Our Reputation
Wether small or large, with complete dedication and an eye to quality; I believe in giving my customers the best value possible. So, although you'll get top-notch materials and workmanship, you'll find that my prices are competitive.
Call us for any maintenance needs.
Servicing El Paso County and Surronding Areas
Comprehensive protection for your computers, electronics, and appliances of nearly any age or brand.
"This is not a whole house home warranty as listed by Angie's List. They only cover electronics and some appliances.
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home warranty companies in El Paso
Companies below are listed in alphabetical order.
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- Cost Plus Pools, Inc2317 Texas Ave
El Paso, Texas 79901 - Innovative Trades LLCPO BOX 370956
El Paso, Texas 79937
- Cost Plus Pools, Inc
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- American Residential Warranty901 NW 51st St Ste 100
Boca Raton, Florida 33431
- American Residential Warranty
C
- Complete Appliance Protection Inc1532 NE 96th St Ste A
Liberty, Missouri 64068
- Complete Appliance Protection Inc
H
- High Tech Home Warranties315 Hubert St
Raleigh, North Carolina 27603
- High Tech Home Warranties
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- Landmark Home Warranty10701 S River Front Pkwy #200
South Jordan, Utah 84095
- Landmark Home Warranty
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- Rescue Link8880 Ward Pkwy
Kansas City, Missouri 64114
- Rescue Link
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- Surface Link4200 Lafayette Center Drive Suite R
Chantilly, Virginia 20151
- Surface Link