Tucson Windows And Doors
About us
Additional contact name - Derek A Baird.
Business highlights
Services we offer
Residential and commercial replacement of windows, doors & security doors.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
77% | ||
3% | ||
10% | ||
6% | ||
3% |
The estimation process for the job went well, and estimated 5 days for the install.
We were not offered the free installation or discounts that they advertise, nor would it be honored, because the windows we ordered were not included. Installation price was $ 6300.
When the day arrived for Tucson Windows and Doors to start installing the windows, the lead installer was present and provided a level of attention to detail, that made us feel that this was going to be a great install. But when the lead installer left, the level of caring and professionalism seemed to leave with him.
Some if the crew seemed unfamiliar with the product, i.e. removing window reveals without damaging the wood frame. A few of the openings were not properly prepared for the install of the new windows leading to 2 of the $ 900 windows exterior metal frames becoming bend because they were forced into the openings. (We received a discount for 1 of the damaged windows. The 2nd window was not noticed until later and was not reported because of our overall experience.)
While they were installing windows, they would remove the old window, secure the new window in place, then move on to the next window without sealing or insulating the gap around the frame. On day 3, when they arrived, I asked them if they could close the gaps between the window frames and the walls prior to the weekend to stop the dirt from blowing into the house. They did.
As they installed the windows, it seemed that they just didn't have the level of care when working with the product, i.e. gouges in the wood and splintering the wood when drilling into the frames to secure the windows. They did not comply with the manufacture's recommendation for insulating the windows, they said that it is better to have airspace in the gaps instead of insulating the entire gap.
The job was originally estimated to take 5 days. It took about a month to finish the job, using about 15 workdays.
We always try to be informed consumers but we were treated as the "bad guy" for asking questions and expecting quality workmanship.
"The customer signed a contract to do a single hung window which he picked out. The window that was ordered and installed was chosen by the customer and he was aware of what he was purchasing. He simply decided he didn't like it and refused to pay for it. As a company wanting to satisfy all of our customers, we relieved him of any monies owed to Tucson Window and Door. At our estimates a full disclosure of our product is given so our customers know exactly what they are purchasing. Samples and demonstrations are given to all customers including the customer in order to ensure customer satisfaction. This is how we maintain our A+ rating with the Better Business Bureau. Again the customer chose this window, we installed the window according to the contract he personally signed with Tucson Window and Door. He was unhappy and we accommodated him with a hefty discount even though we still endured all costs."
Licensing
State Contractor License Requirements
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