Tucson Windows And Doors

Our house is thirty years old with 15 single pane windows. Needless to say, the old windows were inefficient and drafty. We had estimates from several companies and they went from a fairly low price to extremely high prices. Tucson Window and Door is reasonably priced and has an excellent warranty. The damage to the outside of our stucco house was minimal and the windows look as if they have always been there. We didn't really even need to touch up any paint. On the inside, the installers did an excellent job installing and caulking. The windows open easily and are simple to clean. Since we had 15 windows, we have divided the installation into two phases. Tucson Window and Door was very supportive of this plan, and we are looking forward to ordering the balance in the next several months. We have 8 new windows, thus far. When they were installed, one of them had a defect. We would never have noticed, but the installer immediately ordered a new window to replace it which will be installed this week. We are very pleased with the thoroughness of the sales, office, and installation staff. The product is efficient and looks wonderful.

It took several weeks for them to get the new door and then schedule the installation but overall, it went well. They did an excellent job on the installation.

Windows slide easily, keep heat out so much better.

The installation went very smoothly. Because there is a lot of other work being done on the house, it was easy to remove the old doors and install the new ones. In addition, they found a *very* minor blemish in the glass (or coating) of one of the fixed glass panels, and the entire glass panel was replaced under warranty.

It was flawless. The man who gave us the information came out twice. They estimated the window installation a month later and that happened as scheduled. After two years we developed a leak in the window and they are coming out to fix it (lifetime warranty). Even after we move out, the company offers an extended warranty to the tenants that follow. They were neat about the workmanship, punctual, and they took care of any cleanup work that needed to be done. I was very pleased with my experience with them, and I would use them again without hesitation.

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The estimation process for the job went well, and estimated 5 days for the install.

We were not offered the free installation or discounts that they advertise, nor would it be honored, because the windows we ordered were not included. Installation price was $ 6300.

When the day arrived for Tucson Windows and Doors to start installing the windows, the lead installer was present and provided a level of attention to detail, that made us feel that this was going to be a great install. But when the lead installer left, the level of caring and professionalism seemed to leave with him. 

Some if the crew seemed unfamiliar with the product, i.e. removing window reveals without damaging the wood frame. A few of the openings were not properly prepared for the install of the new windows leading to 2 of the $ 900 windows exterior metal frames becoming bend because they were forced into the openings. (We received a discount for 1 of the damaged windows. The 2nd window was not noticed until later and was not reported because of our overall experience.)

While they were installing windows, they would remove the old window, secure the new window in place, then move on to the next window without sealing or insulating the gap around the frame. On day 3, when they arrived, I asked them if they could close the gaps between the window frames and the walls prior to the weekend to stop the dirt from blowing into the house. They did.

As they installed the windows, it seemed that they just didn't have the level of care when working with the product, i.e. gouges in the wood and splintering the wood when drilling into the frames to secure the windows. They did not comply with the manufacture's recommendation for insulating the windows, they said that it is better to have airspace in the gaps instead of insulating the entire gap.

The job was originally estimated to take 5 days. It took about a month to finish the job, using about 15 workdays. 

We always try to be informed consumers but we were treated as the "bad guy" for asking questions and expecting quality workmanship.

Pricing estimate visits by the sales rep were very professional and punctual. The install team showed up on time and finished on schedule, even with it being on a 60 year old house with lead paint. It was about 5 hours because the team had to leave to get wood to make a new frame. I bought around the home show convention so there was a good special on everything. We are greatly satisfied with the product and install.

Did a poor job of cutting out old window and installing new. Grout patches cracked and were unsightly.

They did pretty good work and cleaned up after themselves. I was satisfied with the service.

The whole experience was a pleasant one, The manager that came out for the estimate was knowledgeable about there product and other products on the market. I pointed out that time was a concern and he assured me he would put a rush on the order and could meet my schedule. The installation was about 2 weeks after my signing the paperwork. A representative came out and measured every window and the new widows were custom made to fit, which they did and the installation went very smooth. They covered furniture and windows to minimize dust in the house. The work was completed in one day, there was no outside stucco repair as I was having the whole house redone after windows were complete. I believe that the widows were excellent quality and come with a lifetime transferable guaranty.

They actually sent the wrong doors for our home, so they had to reorder them. I had wanted locks at the very tops of the doors which is the first time I've ever seen anybody offer that, because I've been looking for them for years. If you have a pool, you want to be sure the kids can't lock the doors. So the doors are fitted with a deadbolt lock at the very top of the door at the side with a key and a bolt lock that you can push up into the sill. So you can even remove the key.  Even if the kid pulls the bolt down and climbs up on a ladder they can't open it.  I wanted the handles up higher.  They sent the wrong doors, the handles were lower but they corrected the problem, at no charge. They installed the ones I had because they had done the re-framing and everything, then I noticed they were the wrong doors. They said no problem we'll just put these in and when the new ones come in we will come out and swap them out. They really tried to accommodate my needs.   He let me know if it wasn't right he would make it right.  And they did.  They were very easy to work with and very accommodating if yo want anything changed.

The windows are Beautiful and the view is significantly improved. We had several problems with the installation due to the irregular size of the old ones, but the owner approved all the extra work that was needed to complete the installation correctly at no additional cost to us. The installers were polite, professional and hard workers. Christina at the office responded immediately to all my concerns and resolved everything to my satisfaction. I highly recommend this company.

Everyone was very professional and everything went very smoothly. The crew that came out was professional, courteous, experienced and left everything in great condition and clean. It pays to get several quotes as prices seemed to vary widely with different companies. I would definitly  recommend Tucson Window and Door! The windows are beautiful and seem to really make a difference in keeping the temperature in the house stable.

We had to wait a while for the custom door to come in, but once the doors were installed we were very happy with the products and the work done.  There were a few glitches along the way, which required a return trip, but each problem was handled well by the office and especially by the two installers.  They were very professional, polite,  and their skill and attention to detail was obvious and much appreciated.

The workers arrived on time the first day and but after that were arrived late and on one occasion did not come at all. It was a Saturday and when the workers did not arrive I tried to call the office several times but was never able to reach anyone and no one returned my call. Hours after the scheduled time the installer called and said he wouldn't be able to make it that day after all. To make up for that and other customer service issues the company gave me a door. However, when the door arrived there were issues with that also. The trim was not the trim I ordered and would not fit in the space available for installation. The installer went back to the shop and returned with the style of trim I ordered. However, it was not the same color as the door. I was told "you can paint it", which is true but I didn't think should be necessary. Also, the door was supposed to have a kickplate, which it didn't have. I decided to just save myself aggravation and be done with them so I didn't push it, especially since the door was free. I just hoped I would never have a need to contact them again. Some time later I called them for follow up because I could see daylight along the edge of the door and also I wondered if the windows were properly sealed because my vertical blinds sometimes moved even when there was no AC, heat, or fan running and I thought air might be coming through since I often noticed it on days when it was windy outside. I waited a long time before calling them because I really did not want to deal with them again, but I was annoyed so frequently by the blinds moving and the door seal so I gave in and called. They came to inspect the situation and added weatherstripping to the door. They said they would have to come back with a smoke machine to check the windows. I asked them if I needed to call to schedule an appointment and they said no they would call me. They have never called to follow up. I sometimes still see daylight along the door edge if I don't close the door just right and the blinds still move, but I have decided that may be due to heat buildup between the window and the blind rather than the windows not being sealed. That is just my theory and I am surprised they wouldn't have suggested that it it's a possibility. Alhtough, when I had my old single pane windows I never noticed that happening. Once again, I would prefer not to have to deal with these people and have decided to let it go. I apologize that this is so long and rambling. Every time I think about Tucson Window and Door I get get annoyed all over again.

The salesman was very informative about the product and on time. It was a no pressure sale . They guarantied the price for two years. The installers showed up on time and completed and cleaned up any mess they made.

We are in the process of upgrading all 11 windows in our house. The salesperson was prompt, curteous, and knowledgable. They locked in our price, enabiling us to replace a few windows at a time. We've had 4 replaced thus far and are extremely happy with the product and the installation team. We'll definitely be using Tucson Window & Door for all our window replacments.

They are very prompt and come out quickly to fix the problem. Their prices are reasonable. I would use them again in the future.

All went well until the window was installed and then we realized it only opened 2/3s of the way. Why anyone would build a window that did not open all the way is puzzling. We had never been told that and they said that is the way all windows are made. Not true!

True to the warranty, TW&D came and replaced the locking mechanism free of charge. It took two visits to get it accomplished. ON the first visit, they returned the existing lock to working order so that I could lock the door but it had been bent so they said they would order a replacement. On the second visit, the service man (Mike?) replaced it and made sure the whole door and screen were in good working order. He also checked all my other windows to make sure the mechanisms were in good shape and gave me a refresher course in using the "breeze" function that allows me to have the windows open just a bit but still locked. I was very pleased with the timely response and the service.

Very well. They were the only company that could offer color frames for the windows that matched our exterior view (important for maintaining historic status). The lead time for the windows was long (about six weeks), but when they arrived, the windows were perfect, and the installation went very well. Very professional operation. Not the cheapest in town but very good at what they do.

The experience was very good. They were prompt and they did what they said they were going to do. There was one small problem, which they corrected. I think their price was the best I got.

We wanted to take advantage of the tax credits last year for energy-efficient glass. Our old windows were original with our 1967 house. They were single-pane glass with aluminum frames. You could feel a lot of heat through the glass, and air leaking in and out through gaps between the sliding portions of the windows. We got estimates from several different companies. We finally decided on Tucson Windows and Doors because they were a larger company that also does doors, and they gave us a lock-in rate to replace our front door and French doors in the great room. The price was quite a bit more than our other choice, and I'm not sure we made the best pick for that reason. If we had talked to Tucson Windows and Doors before the other company, our choice might have gone the other way for reason of price. That said, we are very happy with the service and the products we received. From the time we ordered to the time everything was done took about 3 weeks. Most of that was waiting for the windows to be ordered and sized. The whole installation process took only 2 days once they started. They took off our burglar bars and replaced them as part of the service. They even had to cut off some of the iron on the burglar bars for one of the sliding glass doors, and they did a great job of that. Everything fits great and we're happy with the quality. We have double-pane glass with vinyl frames and all-metal locking mechanisms. They gave us everything we needed for the tax credits, which made tax time a lot easier. Would definitely recommend as a solid company. You might be able to get a better price elsewhere, but you can always fall back to Tucson Windows and Doors for reliability and quality.