Get matched with top sump pump installation pros in Asheville, NC

"Taylor and his crew were amazing. Great communication and prompt."

"Our septic tank pump went out last Friday evening. The following morning, I called the office and spoke with a friendly and professional receptionist, who told me that they had immediate availability, and that someone could probably come out that same afternoon. Unfortunately, they weren't actually able to come out until Monday afternoon, two days later, at which time they diagnosed a possible electrical issue, and recommended that I consult with an electrician before proceeding any further. So I had the electrical problem fixed the very next morning, and immediately called All About Septic after that to schedule my pump replacement. Unfortunately again, they did not make it back to my house until late the next day. and then they encountered an unexpected complication. And because darkness was approaching, and also because they had gotten such a late start, they were not able to make it back until late the next day again, because they chose to prioritize another job over ours. When I communicated my dissatisfaction with one of the owners about this, he said that it wouldn't be right to delay another customer job by one day, by keeping my project at the top of their priority list. My question for your management team is, which is worse, delaying someone else's job by just one day, or further delaying my job to day six? I think the answer is obvious, and in my opinion, this company was not exercising common sense in that regard. And keep in mind that for six days, because your management team willfully chose not to make our job your top priority, we were not able to shower, do laundry, run the dishwasher, or take any showers for that entire length of time. If you want to improve the customer experience, you might want to reconsider how you prioritize your jobs. Another issue is that the cost of this job was shockingly high at just under 3K, but I understand that the cost of labor and materials has risen significantly over the past couple of years, so obviously there is nothing anyone can do about that. But I was disappointed that I had to replace my last pump after only 3.5 years, which was also installed by All about Septic at the end of 2018. I am giving an average rating because, as far as I know, they apparently did do the job correctly, and also diagnosed and fixed an additional electrical problem at no extra charge. And their technicians, office staff, and management were polite and professional, for the most part. The only thing that really did rub me the wrong way in my interactions with them was when the lead technician made a special point of telling me that it would cost me an additional $283 just to disconnect the pump. It wasn't until after I called the office to protest this charge that I was finally informed by the technician that the charge would be taken off after I agreed to the new pump installation. This was just very poor communication, plain and simple. I do think that this is a good company, as the many positive reviews here are a testament to that, but for whatever reason, my experience with them just did not go smoothly at all. I do believe that the rating for my experience with this company is both accurate and fair, as I was trying my best to be cognizant of noting both the positive and negative aspects of the overall experience."

"David is hands down the best contractor I've ever worked with! He has a background in engineering and it shows. My home's driveway was severely damaged by Helene (we live up in the mountains near Swannanoa, NC) and we had a mass of earth precariously perched above our home. I was very nervous it could continue sliding into our home. In addition to this, where our road had collapsed, it had become dangerous to pass with a car. David and his team were able to assess the damage and develop a thorough, well-explained plan for repairing this road damage. We were able to build a retaining wall and reinforce the bank adjacent to our road. He even re-graveled our driveway at no additional cost because his trucks were unable to access our property due to sandy roads. The work was professional and of very high quality. While he was working on the road repairs I also had him check our foundation to see if things had shifted during the hurricane. David was able to identify some bowing/cracking and suggested a repair with steel bracing. We agreed to those repairs and while working on this he noticed our decking bolts had come undone. David then went around both our main home and an ADU to check the bolts/nuts were tightened down on all exterior structures. This was going beyond and above by a wide margin and showed how much David cares about doing the right thing and helping people above all else. I cannot recommend David enough both professionally and personally. He's a wonderful human who does excellent work and I will absolutely work with him again in the future! -Andrew"

"Did a great job! Very professional. Cleared up afterwards."

"Guys were amazing, I was very impressed with their professionalism and mannerism. They will be my regular septic maintenance company from here on. Kudo’s to Good Old Boys!!"

"Highly recommend this company! Garrett was at our home and had our well and wiring repaired in a couple of hours. Very knowledgeable, professional and affordable. "

"Done damage to septic tank (David busted it with the track hoe), didn't bury it correctly about 6 inches on 1 end and maybe 2 inches on the other, and left a big mess in my yard. We had to hire a landscaping place to repair the damage to my yard."

"We hired Joey Gross with Pure Well and Pump out of Candler to install a frost proof hydrant for our well and were very pleased with his work, honesty and fair pricing! Joey and his Dad, David, a partner and expert advisor, were awesome! They worked hard in getting the system installed, being very careful, meticulous and thorough with their work and then cleaned up the landscape to our satisfaction! We highly recommend this business and crew for work related to well systems, pumps, trenching, etc., a true “Five Stars” team!"

"Preston responded to my request quickly and professionally. He talked me through the next steps and was clear and concise on his communication. Furthermore, he showed up as scheduled and worked independently and kept us informed on expectations and answered our questions expediently. He was honest and forthright and one of the best contractors we have ever worked with over the years. I rarely spend time writing reviews but, he was that impressive. Do not fear in hiring him at all. This area has contractors who drop communication and do not follow up or through, for which Preston is the polar opposite. A rare find."

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