Grant was professional and thorough in his estimate and able to give me an exact price on the spot. His estimate was full service, to include delivery, full installation and taking away my old water heater. He was also able to give me a veteran's discount, which was appreciated.

Dustin did a great job, ran into a problem, he took care of it. He knows. What he is doing.

Did a great job! Very professional. Cleared up afterwards.

These young men were as professional as it gets. Excellent and efficient service. Polite and friendly. Cleaned up after themselves and made sure we were satisfied. I would recommend them without hesitation.

Only company that made the effort to come out and help in the same day. Getting a new water heater installed tomorrow morning. I am sure we will leave a much more comprehensive review after they are done.

Dustin from Benjamin Franklin Plumbing was professional and trustworthy. We ended up paying LESS than he quoted us to replace an outdoor faucet, because the pipe was in better shape than he first thought. And he was at our house in less than 24 hours after I called for an appointment. I'll definitely call Benjamin Franklin Plumbing again.

For one, they contacted my parents about coming to provide a quote instead of calling me (my info is on Angi, not theirs) and I had to call Ben Franklin so they would know what work was requested in order to quote accurately. They did not state to anyone that there would be a fee. None of the others I’ve requested a quote from, as far away as Brevard, have stated there would be a fee. A worker was in the basement finishing up furnace work and the Ben Franklin employee walks through their tools and material and even tripping over something. They also stated that since it was so far out that if they forgot something and needed to go back to the shop, there might be additional charges. This quote comes to mind “poor planning on your part does not constitute an emergency on my part” Hendersonville is not far from Fairview. And the icing was when he tried to charge my 85-year old father the trip “fee.”

Responsive and on time. Very neighborly and professional…use them as they are the type of well run & honest business that you want to keep in business.

Exceptionally well! I would highly recommend!!!

Quickly and professionally exactly as scheduled. Richard had to do a difficult dig out of dirt in the space under my house to make room for the new system, and even the substantial amount of rock did not deter him.

He was very punctual and clean. Made repairs as needed.

Very Professional!

He went the extra mile to work late to get us hot water fast.

Jason did a nice job. He determined that the old (leaking) water line had been laid under the (asphalt) driveway, and that it was thus cheaper simply to install a new waterline. That proved difficult due to the compacted clay around the house, and because the slab was solid concrete, but he persevered and we now are enjoying water without an "enhanced" monthly bill. His price was quite reasonable, and he was very professional.

Richard Allbritton was so wonderful to work with! We had a hot water tank fail in part due the iron and acidity in our well water. He was out to our house within 2 hours of placing the call to Ben Franklin! He knew exactly what we needed to prevent future damage to all our appliances, made sure we understood everything about our situation and how to work our new water treatment system one it was installed. He went above and beyond. Our job covered multiple days, and both Richard and Chase offered us great, professional service!

Philip came to look at a bathroom remodel. Great ideas.

Great. Doug was knowledgable and spent time helping me understand what needed doing

He did a great job

Richard was excellent. Gave us options and took care of the problem quickly.

Very professional staff but pice was highest of 3 estimates.

Very good job on the showersm and the cut-off valves, good on the sinks. Very personable and helpful as well as giving very valuable resources. Respect for the house (floors, tiles, countertops etc.) and cleanup afterwards were all professional. Would definately rehire.

I was very satisfied.

Excellent, professional and on time.

He did install the filter at a quoted price of $259 and did some inspections, quoting high prices if it was this or that. When he left, he took the box the filter came in along with the instructions and my hot water was not thawed. I will have to replace the filter at some point myself and need the instructions. After a day, my water had dirt in it. The filter should have stopped that. Also now I have to figure out how to put the panel back on my hot water heater. I agreed to a year long contract which would give me discounts but called the next morning to cancel it.

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