PETER JOHNSON PLUMBING

"Mr. Serbin may have pushed the wrong button. I live in Asheville, NC and have never worked in Charlotte, 3 hrs away. Thank you for letting me know you have read this response and have contacted Mr. Serbin so credit here is given to the person deserving."

"They may have misplaced the invoice I gave them. What they paid me covered the materials. There was a whole day there, several issues, all resolved, sheet rock replaced and given one coat, etc."

"I strive to have every job work out as well as this boiler installation with [member name remove]. I am willing to do the whole job or as much as the customer requests lending tools and experience as necessary. It is a pleasure working with [member name remove]"

"[Member name removed] did not mention that the pressure water in the drain dislodged a plastic toy eyeball 1 1/4" in diameter, just big enough to get in the tub drain which had no strainer. This "eye" was looking at us from the tub drain. When we, [member name removed] and I, removed it, the tub drain was fine. The pressured water had pushed it back to the drain hole in the tub."

"This customer and her husband just purchased this one-floor house and wanted to do whatever was necessary to move in. She wanted an estimate on what was needed for the plumbing system at this point. After determining that the water line from the street to the full basement was not leaking, the only outstanding issue was the leaking relief valve on the water heater. A "Lazy-needle" pressure gauge was put on the water heater to determine the highest water pressure in the house during the night when the street pressure can get to 200 psi due to low consumption in the neighborhood. The pressure reached about 125 psi which pressure would open the relief valve on the water heater. The Pressure Reducing Valve would not adjust the pressure below about 100 psi. PRV valves are mechanical devices that wear out over time, and the existing valve was perhaps 10 years old at least. The PRV was replaced, and set to reduce the incoming street pressure to about 60 psi, and the lazy-needle gauge showed a high pressure overnight of about 95 psi, and the water relief valve was not leaking; so the primary issue was resolved. Both the husband and wife are working, and the house is unoccupied during the day. At this point, they have no children and the house can be shut down during the day with no inconvenience to them. It seemed that a good course of action would be to move in and live with the existing system to determine if the existing system was adequate. If there were problems, they could be addressed during the day in the future with no inconvenience. The existing plumbing will need to be replaced, and this change may not be necessary for several years at which point they would have recovered from the expenses of a new home purchase and have time to prepare for revisions of their somewhat old system. As I have not heard from them, it would seem that the existing system is workable. The basic approach involves doing only what is necessary even if the customer is considering extensive updating. My approach is to do only the necessary with consideration of the entire situation. In this case, any repairs or replacements can happen easily as all the plumbing is easily accessible in the full basement (some crawl space) in this one-floor 1 1/2 bathroom house."

"There was no electrical feed wire to the sink cabinet for the disposal. If there is an active circuit and wire for the disposal, we make the final connection when we install the disposal. Without power, the unit cannot be tested under working conditions. We would have come back to test the unit, and he did not call us after it was connected to power. I tell customers to check any installation for a few days as leaks can appear at any time even though the install is not leaking when when checked before leaving. I called this member and offered him the Coupon again at no additional charge, and he said he would call me in the future when a plumbing issue arises."

"[member name removed] and his wife were leaving town and the tub was not draining. I stopped by on the way home and determined that the original "lead bend" trap and drain and trap finally plugged up and was leaking. The carpenters were planning to remove the wall between the kitchen and the dining room while they were gone. The timing was perfect here as the tub is above the wall to be removed and the drain had to be reinstalled down to the crawl space where it could be connected to the 4" building drain (before they returned). After they had left, the wall was removed to find a steam pipe that had to be re-routed. If [member name removed]had been home, they would have seen how much time it takes to cut and thread and install the replacement steel pipe even with the power threader. And, we did contact them when we discovered it, and it had to be re-routed. The whole plumbing process was done in time for the carpenters to close-in their work before [member name removed] returned so they would have the kitchen and upstairs tub after their long weekend away. Sometimes projects move along as we hope. I am sorry for the inconvenience, and it could have been more intense if the plumber had to be retained on Thurs for a rush job. And, of course, it would have been really inconvenient if the tub drain quit a couple weeks after the carpenters were done as both the ceiling and wall would have to be re-opened to repair the tub drain and then replaced and painted, etc, above the kitchen sink. We always try to accommodate our efforts with consideration for all those involved."