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"Professional, courteous and prompt"

"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive."

"There’s a lot to love about this small company, formed when its owner, Scott Daniel, put together a team of some of his pals with experience working at big-box remodeling companies in south central Wisconsin. We chose Daniel Company Bathrooms after getting six estimates for our project, remodeling two bathrooms in conjunction with a skylight installation by another company. DC’s estimator Nick is patient, knowledgeable, and listens. He worked hard to bring us as close as possible to our vision, referring us to local wholesalers whose products are available exclusively to contractors. DC gets a small percentage of the sales, but it’s still cheaper than shopping retail and better than going with big-box remodelers. Our project manager, Casey is a genuine craftsman who takes pride in his workmanship. Our foreman, Brian, dealt patiently with issues as they cropped up. DC subcontracts both an electrician, who’s capable, painters, and a tiling team, Steven Wolf. Steven is the real star of the operation, a talented artist who prides himself on his precision and hard work. He pulled our project off brilliantly. As with any ambitious remodeling project, unforeseen issues came up. One had to do with the installation of a recessed medicine cabinet. We bought the cabinet, a double trough-style sink, and a skylight with the same dimensions so that these items would line up. Unfortunately, a hidden electrical box behind a wall prevented us from aligning the medicine cabinet, which ended up being off conspicuously by 3 inches. Another issue involved a cement partition, hidden behind another wall, that threatened to prevent installation our soaking tub. Fortunately, DC found a way. Two other setbacks involved human error. The first had to do with forgetting to put in an opening for the water line to the handheld shower fitting. Using photos of the interior before it was tiled over, DC figured out where to drill. The second had to do with the slide bar for a handheld shower being installed incorrectly, off by inches. Fixing it perfectly would’ve involved retiling. Admirably, DC apologized for the error, took responsibility, and worked to resolve the issue to our satisfaction. Setting aside these human errors, which are understandable and forgivable, my only slight criticism has to do with a certain disconnect among the workers and the owner. This disconnect was visible, for example, in the way DC dealt with a loud ceiling fan they had installed. We had purchased 2 “whisper” fans, one of which did not whisper. DC couldn’t adjust it. The owner insisted the problem must be a manufacturer’s defect, not DC’s installation, and DC can’t stand behind products they have not approved. The only problem is that DC had approved them. Before purchasing the fans, I had run the specs by the estimator, who okayed them. When I pointed this out to the owner, he replied that the estimator is basically a salesman. The project also ran a couple of weeks over the contracted completion date. To DC’s credit, even after the project was done and paid for, they still dispatched workers at no cost to swap out temporary parts with the proper parts that arrived late because of supply chain issues. Were it not for the minor grumble about communication, and the fact that getting hold of the estimator to nail down some details was occasionally difficult, Daniel Company Bathrooms would get an A+ from me. As things stand, I’d give them an “A” rating. Meaning I’d use them again without trying anyone else and would recommend DC Bathrooms highly to friends and family (so long as the home owner is persistent enough to make sure there’s no disconnect between the estimator, project manager, and owner). In short, Daniel Company Bathrooms is a reliable, professional, most excellent though small remodeling company that I would recommend highly!"

"Paid him over 12k for a job he said would take 6 weeks. It has been over 6 months and only completed some stairs to the camper. Has lied saying work has been completed. Still owes us over 9k and refused to pay us back. We now will be taking him to court. The picture provided is proof of his lies. I have him texting me saying he completed painting the roof. Well you can see he did not."