Get matched with top water heater pros in Wind Lake, WI

"Wow! Randy the technician was amazing and friendly! Diagnosed the issue in literal seconds. Changed out a capacitor for a very good price and AC is back up and running great. Will def reach out to them first when its time for a replacement system."

"I was very impressed with the 3 employees that I had interactions with. You could tell that they took pride in their work and more importantly, cared about the customer. It was an absolute pleasure hiring this company."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Annual service was performed very well."

"Responded very quickly with a estimate. Competitively priced. Knowledgeable. Good installation. Good clean up."

"Don was great as usual."

"I won a free tune-up for my furnaces from Capital Heating, Cooling & Electric so I thought I would give them a try instead of my regular HVAC company. On October 2, 2024, the Capital service tech, Colin, came out to tune up my 2 furnaces. As part of his work, Colin measured the CO2 in the exhaust pipe and said both furnaces were at dangerous levels and should not be operated until both the primary and secondary heat exchangers were replaced in each plus the burner for one of the units. The quote from Capital to do the repairs on the furnaces exceeded $5700. Colin said the CO2 on one of the furnaces exceeded 400ppm. Colin tried to sell me on the repairs and I told them I planned to get another opinion. I found Colin to be arrogant, obnoxious and very pushy. Seemed like he was under pressure to get me to do the repairs. Had to ask him to leave multiple times before he finally left. On October 14, 2024 I had an independent HVAC company, one I had not used before, in for a second opinion on the furnaces. The independent HVAC company measured the CO2 in the exhaust pipe for each furnace and found that the furnace that Capital told me was over 400ppm was at 27ppm and the other furnace was under 5ppm; also pulled the burner on the one furnace and said it didn't need to be replaced. Additionally, the tech for the independent HVAC company told me as the original owner of the furnaces the heat exchangers should be covered under warranty, which I was able to confirm. Capital failed to mention the warranty for the heat exchangers as well. Given this experience, I will never trust Capital to do any work for me in the future."

"I called Wisconsin Fuel on Sunday evening January 6th because I noticed my furnace was not running. The lady for the answering service asked me if I wanted an immediate service call which would be around $140 charge plus time and materials. I said no I could weather it out. I was surprised and delighted when I got a phone call a short time later from a technician. We tried a few trouble shooting things. I told him the furnace would engage for about 2 minutes after I turned it off and on. Sometime during the night the furnace started running again. I called Wisconsin Fuel back to tell them I still wanted them to come out but it wasn’t a no heat situation so they could take higher priority calls. The technician came out and gave my furnace a thorough going over but found nothing. The next night I noticed again that my furnace was not running. I called in the morning and another technician came out. He found the problem and explained the manufacturer of my particular furnace was known for this issue. It was water in a pressure switch. He cleared the water and recommended a new part. I asked how much the part was and he told me usually $25 to $100. I told him I would like the part replaced. Later that day I was called by someone from the office and told the part would be $122. I said ok. I was also told that the service call would be a continuation of service from the previous visits and would be in 15 minute increments. I said ok to that too. The technician was there in a few days and charged me for 30 minutes of time even though he was there for 10 minutes. I was told a service call was a minimum of 30 minutes. So, for not diagnosing the problem during the first service call and misrepresenting the cost of the final visit I would have to give them an average rating."

"Tony, who came to the house to give us a bid, and Tim and Derek, who performed the work, did an awesome job! They were all professionals from start to finish. Very pleased with their work and highly recommend the company for any residential needs."

"Called Lou Fennig in January about a broken pipe in heating system (It was temporarily patched). It was right before the polar vortex set in. He suggested we wait till it warmed up because he needed to shut off the boiler. When we hit a warm streak he called us and set up a time to come. He arrived on time and replaced the broken pipe. He tracked down all the bleeder valves that were hidden behind walls and dropped ceiling and replace old leaky ones. He drained the system and made sure it was in working order."