Get matched with top house leveling pros in Trout Lake, WA

"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"Quad construction's bid came in at 30 percent under the other bid we received. The work was done on-time, within budget and we were kept in the loop on decisions and options throughout the process. They had several excellent suggestions for ways to enhance the original design without adding much to the cost. I would highly recommend them and will definitely contact them for any other carpentry or construction work we need done."

"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"We had a complete encapsulation of our crawl space and sump pump and humidifier system installed. The young men who did the work were very professional. Antonio was the project manager and he was fantastic. Answered questions, explained the process, and made sure we were ok with what they were doing. They showed up at the time designated and called if they would be late. Communication was very good. Shout out to his helpers, Daniel, Jesse, and Kameron. At the end of the project they cleaned up the workspace and made sure things were left like it was before project. Thanks guys."

"A delivery truck backed up too far into a loading dock on our business property damaging the wall and causing the overhead door to be inoperable. We had difficulty finding a competent contractor to take on this repair. Within a few days of contacting Tom, he visited the property and had an estimate prepared. We had some concerns about the large amount of deposit that he required. He did explain that obtaining a large deposit has become commonplace among contractors in the area so they will be paid. So we went ahead and sent him a check for the deposit. Once he had received the payment, he started the work within a couple of days and was completely finished in less than two weeks. He kept us informed along the way of his progress. The cost of the repairs seemed reasonable under the circumstances. I would not hesitate to use Tom again."

"Very impressive. Removed the old door, opener, rails and springs. Brand new unit that is super quiet and insulated. Job was done within hours. Fantastic experience."

"Not even sure where to begin with this nightmare which I will now need to spend more money in legal just to get my money back if I'm lucky. It all started back in 2022 when a respectful salesperson Gary sold me on an underground bunker. Still to this day, he answers the phone for me, and he doesn't even work at Rising S company anymore. To keep a long story shorter, I paid over $100K for my unit after being pushed to make payments to 'keep it on the assembly line'. It has been paid in full since August of 2023 (just about 15 months for anyone counting). I received a response (finally) earlier this year in March that there is new ownership of the company, and the man in charge is Brad Dancer. After trying to contact for quite awhile, I did finally get him on the phone. He apologized and explained to me that he's in over his head. Even though I believe I have been more than patient, I agreed to give him some time to finish and deliver my unit. We agreed that August of this year (2024) I would have it. I checked in by email in June to ask if we were still on track. I received a response that we were indeed on track. Now fast forward to today (10/25/24), I have been completely ghosted by email, phone, and text. No responses at all by ANY form of communication. At this point, I realize I have been robbed of over $100K. And after reading many other consumers reviews on different platforms, it appears I'm not the only one. I will now begin my journey with the Attorney General and Legal process. I'll update my status here so anyone can see what happens. At least people can get answers some way. It is not a good feeling to not be able to get a company to call you, especially after they've taken over $100k. You can't even leave a message on the office line ( which no one has EVER answered by the way). I don't understand how a company like this could still be in business. My recommendation to anyone reading this.....I hope it's not too late for you."