
Serving Cascade Locks, OR and surrounding areas
Approved
In business since 2000
Free estimates
Emergency services offered
"My house is 120+ years old, and the extension (added at some point in the distant past) has been lower than the main house ever since I bought it. In the past few years, the wall between the main house and the extension had sunk noticeably, and I assumed it was the foundation. I work in the trades and therefore knew that if I wanted the addition to be level with the rest of the house, the only solution would be to rebuild it, which I don't have the time or money to do. So my main concern was making sure the foundation was stabilized. If it could be raised at all that would be great, but I just wanted to make sure that it wasn't going to collapse. The sales person RamJack sent was either not well trained, or their training leaves a lot to be desired. He was young, so perhaps not very experienced. He explained that he was going to determine just how much my foundation had sunk, and proceeded to do so. But really, that wasn't a concern for me. The fact that my house is not level is a given, I don't need to be told how much it is off level. I was more interested in knowing what the company could do for me. After he did his routine, he went out to his car for a very long time (30 minutes?) to generate a report for me. When he finally came back, he told me how much it would cost and then left. I had already contacted another company to come by and evaluate my foundation. When their salesperson showed up, I was expecting the same routine. However, he sat me down and asked me the very important question: what is it that you are hoping to achieve here? We then talked for at least 20 more minutes before he crawled under my house to assess the situation. Then he sat with me while he generated a quote. Talk about a difference in customer service! I never bothered calling RamJack back."







































