Get matched with top gas fireplace repair pros in Mountlake Terrace, WA

"This review is long overdue in my praise of Washington Energy Services for their customer service, pricing and workmanship ! My first interaction was in 1999 when they installed windows throughout my house. They are still in excellent condition. I might note I called them over 20 years later to inquire on how I could repair a broken slider and they sent someone right out, charging a very nominal amount to repair it. In 2020, I needed to replace my hot water tank, and the extremely knowledgeable Christy presented several options, answering my many questions. I settled on one with a booster that seemed to best fit my needs. Finally, in December 2023, I purchased a new gas furnace from WES. I had a minor issue with a fan switch and they responded quickly to rectify the situation. Within the past two months, I seemed to be having an issue with my thermostat (something they had not installed), and the manager, Greg, came out twice with his crew to explore the problem. Today they installed a new thermostat FREE OF CHARGE! Their excellent response and customer service is beyond any company I have hired. And I particularly love that they are family owned and have been around for decades. Their employees seem to be there for the long haul, which speaks highly of the owner. I refer all my friends and family and I won't go anywhere else for services that they offer. Many thanks to the staff I have interacted with over the past 25 years!"

"It was way too expensive for the work that was performed. They originally said that the pipes leading up to the faucet may need to be replaced and the wall opened up. Previously before engaging them. I asked for a possible quote for how much it would cost and they told me that it was up to the technician. When they came out to do the work that they would determine the amount. I asked the technician how much it would and he told me that it was up to the company to decide for how much the work would cost. When I contacted the company they told me again that it would be up to the technician to determine the how much it would cost by checking the amount of work. I could not get an answer from both of them because they would just keep passing each other on who to ask for the quote. After the project was completed, I was given the bill of about $750+ to replace the faucet, to replace the hoses and the two knobs roughly $350+ each. When I called the company about the price, I was transferred to the dispatchers and was told that I need to talk to the technician for it."

"Good experience and outcome."

"I went through like 3 other chimney groups including Chimney Sweep Masters and they all gave me conflicting information. Emerald City Chimney on the other hand was honest and thoroughly dismantled all the b******* the others tried to sell me. That’s what happens when you actual experienced workers take the lead instead of salespeople. It took a while to figure out exactly what the best approach would be, but in the end I got a job done for like $650 when the others wanted like $3000. I bought a custom fit chimney cap myself for like $200 I think and then had emerald city retrofit and install it for $450."

"We have used Trident for a previous plumbing issue and were very happy with their punctual and professional service. On a second calling for a dishwasher issue they went above and beyond with their customer service! Would recommend to anyone who wants what I now call old school customer service! Helpful, punctual, professional and truly a great company!"

"Zach was great. He took a look at our gas line rust to do an estimate and let me know that it was actually okay. He also gave me some good tips about maintenance and what to look for if there is a problem in the future. I really appreciate how straightforward and helpful he was."

"In 2020 Eco Electric installed a Whole House Fan in our home. It has worked well for us and helps cool our home in the summer. Recently it stopped working. I called Eco and they sent Kyle out to diagnose our problem. Kyle was able to quickly isolate the problem to wiring in a recently installed smoke detector. He was able to fix the matter and get us back up and running. I do recommend Eco."

"My elderly mother is partially blind and disabled. On November 1, 2021 her washing machine broke leaking water in her home. In desperation she called rotor rooter. Roto rooter came out, stopped the leak, and put dryers in and left. They returned a few days later to remove the dryers. The technician quoted my mother a cost of about $3000.00. My mother signed a contract but could not see what she was signing. After Roto rooter Reno removed the dryers they sent a bill to my mother for $9000.00. The contract she signed stated Roto rooter would remove walls, roofing, insulation, baseboard, tile etc. Roto rooter didn’t do any of those things. Roto rooter is price gauging and took advantage of an elderly disabled woman. Roto rooter technicians were in the home no more than 3 hours total. First my mother did not have capacity to enter into a contract as she couldn’t see what she was signing. 2 Roto rooters technicians told her the cost would be about $3000.00. 3 Roto rooter did not do the work in the contract. I believe Roto rooter is commuting elder abuse and fraud."

"Third day in a row that S W Plumbing set up an appointment with me and then canceled before the end of day. So, I set time in my schedule for them for three days, but they were no-shows. I say South West Plumbing the one "NOT" to call."

"I had leaking Under my Kitchen sink. Mr Tom found a good timing in my narrow schedule, came with his assistant and they fixed the problem very professionally. Both specialists were very friendly and nice, knowledgeable in what they were fixing, and the payment was affordable for me."