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"They installed a brand name furnace for me. It was pricey but it was dead in the middle of winter and Covid pandemic with shortages. They showed up on time and took care of everything in Ludington the PSE rebate"

"We had an install from Greenwood in our new home and it is amazing! The staff was so kind and cleaned everything up, and the AC and heat works great. This is a company I would highly recommend!"

"I purchased a new Navien NPE-240A2 Tankless Water Heater and had it installed. I'm loving the new water heater. It replaces an old Noritz tankless that died just before this installation. The on-site estimate was what sold me. Ken went through all the details and answered a lot of questions from me. Zachary came out with Austin and performed the installation just like I discussed with Ken. Zachary kept me in the loop throughout the installation to ensure I was in agreement with how it was going. Zachary always had my interest at heart and ensured no corners were cut. The installation is much cleaner, and more correct than the previous tankless company did. Zachary even listened to my concern about the astectics of the exterior exhaust and quickly found an easier and cleaner looking way to address my concern. He also removed an old recirculation pump and replaced a new main house shutoff valve. The entire area was treated respectfully and left cleaner than they found it."

"Appointment was setup up quickly. Service provided two days after contact. David showed up promptly and was very courteous and professional. He discovered and resolved a significant problem with my HVAC system which was costing my hundreds of extra dollars a month on my energy bill. Also fixed the installation of my thermostat. I was very please with Airpro's service."

"Austin, Gavin, and Patrick did an incredible job installing our ductless AC system. We are so happy with their prompt, hard work, clear communication, and professionalism. Our cool house feels so nice. Thanks y'all!"

"Noel replaced two water heaters and installed hot water line so I can wash car with warm water. :) Overall, I am very happy with the quality of his work. He is very patient and took time to do quality work. Before he start on the project he laid down paper on carpet to protect it and he cleaned up everything after he's done. His pricing isn't the cheapest...but I would say average. In line with what other plumbers charge to the same work. I would recommend All Pro Plumbing to anyone and would use them again if I have future plumbing work! Thanks!"

"Darrick came out when no one else could and went through my Furnace and Air conditioner. The furnace was fine but found a potential problem with the air conditioner and went out of his way to get the part and fix it right away. I am now looking at having them install a new Thermostat for me. I Highly recommend them and would use them for all my needs."

"Blue Flame's team did a great job from the initial consultative assessment, bid and installation. Bid was competitive and fair. The entire team was service oriented and responsive. Installation was quick - two crews sent to enable one day install, complete and left clean and orderly. A+"

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We are repeat customers and have worked with Overlake Heating & Air Conditioning for regular annual furnace inspections and a duct cleaning. We have been pleased every time and this time was no different.

I met with Rob on Monday (3/9). He was responsive and gave helpful information about the options available for air conditioner units and the process for getting one installed. He got us an installation appointment for the very next day.

The installers arrived at the promised time the next day and worked diligently for about 6.5 hours, into the early evening. They were positive, friendly, and patient about answering our questions. Their workmanship was high quality and they explained what would happen on day two of the installation. Before leaving they thoroughly cleaned the garage where they were working.

The second day of installation was today (3/13). An electrician (Linder Electric) and an Overlake service technician came out to finish the installation. We weren't here when they performed the work, but again the end results all looked clean, nice, and organized.

The Overlake scheduler and office staff are excellent about communicating updates. We appreciate the responsiveness, reliability, expertise, and professionalism of all of the Overlake staff and definitely recommend them.

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"It turned out Cozy Heat is not a distributor of our furnace brand, however they did find out for us that it is still covered under warranty for parts, but not labor. We were quoted what the cost of labor would be for them to install. He attempted to contact the furnace brand people for more information and was transferred to a number that said they were not open at that time (imagine that - after 9:00 a.m. on a Monday morning). He asked his secretary to check into that and call us back. She did very promptly. We were told we might want to get a 2nd opinion to decide on an 11 year old furnace whether we want to have a new furnace installed or have just the heat exchanger replaced. At this time we are planning to meet with a different company for a 2nd opinion. But even while we are waiting to do that, we are leaning towards having Cozy Heat replace the whole furnace.
The indecision is that reading online customer reviews about the different furnace brands, I don't see a furnace that stands out with customers and quot;very satisfiedand quot; more than and quot;very unsatisfiedand quot;. Seems like the reviewed furnace brands people are consistently 45% very satisfied and 55% very unsatisfiedand quot;.
Not sure how this story will play out.
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