Blue Flame Heating and Air Conditioning

I recently called Blue Flame Heating to come and check out my AC unit, they provided an estimate of $150. They came out to look at it, but sadly missed the initial diagnosis and tried selling me a blower fan that eas $2600 that wasn't needed. The whole time the problem was the capacitor in the furnace, a $10 part that made my AC unit to start working again, I was really disappointed with the service, especially for how much I paid and they weren't able to fix it or find the problem exactly, I also called them to get a copy of the diagnosis and I never received on.

Saul was on time and very friendly.

Blue Flame criminally overcharged me $210 for furnace tune up while cost of service on their web site was $119… even they told me 2x over phone that they will charge me $69!!! Tune up charges were $140 more than they supposed to. Initially I suppose to have work on broken furnace but while waiting I repaired by myself and felt bad for canceling that work and offer in same appointment time furnace tune up instead. They accepted and told me that cost is $69. I complained via email but got email answer on Dec. 5 short-staffed and apologize for the delayed response and getting to issue as we are able to!” … “I am looking into this invoice and getting you any refund due ASAP”… “some answers by the end of the day”. Now is over 2 months no response for their criminal charge – that disgusting company will not get my money anymore. EVER.

Horribly...my 3 year old furnace stopped working and they have left me 13 days without heat and no communication. They do not return my many messages and do not show up when they say they will. Do NOT use this company!!!

Had service scheduled but was called the day before to say the maintenance could not be done but would be rescheduled for 3 days later. When called back to confirm, the schedule was more than 3 weeks later, after my flooring contractor needed the heat on. While it was not their fault that their service person had an accident, it was their problem. And they handled their problem by making it my problem. I would not recommend using this company.

No issues with the relatively new HE furnace. Checks were thorough and quick. No extra cost due to Maintenance Plan.

Our heat pump installation went well. First two years of maintenance went well. But then They disappeared during pandemic. They did not perform annual maintenance in 2021. They didn’t show up to a scheduled maintenance in Jan 2022 and did not l call to reachedule. I had to drive to their shop to purchase new filters. All this time they continued to charge me $22/month maintenance fee. Over past weeks I’ve called 5 times to resolve this. No one in the service dept has called me back. No explanation, no apology, no attempt to reschedule. Nada!! They finally stopped charging my card for maintenance this week, but yesterday I stayed on the line waiting for a manger to pick up the phone for 20 minutes before giving up the final time. I want my 2022 charges credited. Something has happened to the company. I had to contract with Washington Energy Services for my ongoing maintenance.

We did not hire Blue Flame because of a communication break down the day we expected the installation to occur!

Awful service - company cancelled multiple appointments without telling me, lied about setting up new ones, took my money without actually showing up (I was dumb and signed up for a service contract - never again), and then the office manager verbally berated me on the phone when I tried scheduling for the last time. Horrible experience.

Avoid at all cost. Very unprofessional, not responsive, non existent customer service, not worth the hassle. About a month and a half I started the process of getting AC for my Manufactured Home and Home Depot recommended them. I went through all the process got a guy to check the area and measure the house to make sure I had the correct size (Ton) for my house. He was great answered all. Got the quote, a little high but I accepted. The day of the install, one of the managers call me to let me know that the process was going to take 2 days to complete ( I know for a fact that it didn't take 2 full days) because they had to move the Water Heater. I drained the water heater and switched it off so it would be cool by the time they came. I say fine, the guys came, remove the old unit, installed the new Air Handler and called it good after 2.5 hours of work. 2 weeks later I still don't have the AC installed, 12k paid, scheduling says they can't schedule me in for another week. By the time they come I wont have a need for an AC. my advise, STAY AWAY! Poor Customer Service, unresponsive

Company answered the phone after hours Friday and made an appointment for Saturday morning. We received a call Saturday morning that we did not in fact have an appointment and it should not have been scheduled by the after hours service. We had to start again from scratch looking for a vendor to work with.

The company did a good job but fell short when it came to the receptionist (Denise) was very rude and killed the entire experience for me. Every person I talked to at blue flame was amazing except Denise. So Rude.

John provided great service and got the job done! For sure, I would hire again. However, I rated a B because the total cost was not 1) what I was quoted and 2) was given to me after the service was done. This would not have changed the outcome (I would have said yes do it) but customers should be informed of what the cost will be before anything is fixed.

I had a technician come in to determine why my dining room light did not come on. The tech opened up my light switches and determined that the fixture had failed. Kind of surprising but not entirely unreasonable. He pointed out that one of the light switches should be replaced as it was cracked. I also asked him to replace a light switch in a different room. On his way out he hit his head on the light fixture he was reviewing and broke it (glass chandelier). As the fixture was broken and needed to be replaced, I didn't care much about the accident. Later that evening I went to turn on the switch he replaced and it was not functioning properly. I pulled the switch to take a look if something came loose and noticed that he failed to attach the ground wire. I attached the ground wire and the switch still is not working correctly. The switch that he mentioned was cracked was not working either, upon opening up the switch I saw that it was fully broken and not a crack. I suspect he damaged it while troubleshooting the original issue as it was working perfectly fine prior to him opening up the switch. So with all of this, I'm now wondering if he even troubleshot the issue properly and just blamed it on the fixture. Hard to say. That being said, I would probably not use their service again.

Not smoothly. We selected Blue Flame because they were cheaper than Greenwood Heating & Air, and they could do the work immediately, while Greenwood had a waitlist several weeks long (should have been a clue). If I had to summarize the experience I would say communication was poor, requiring me to project manage the replacement more than I wanted to. Half the time you tried to call the office, they wouldn't pick up and you were passed onto an answering service who would ask you a list of generic questions like "Where did you hear about Blue Flame" and "Are you interested in purchasing a system?"... I've already purchased a system that I'm trying to finish having installed!!! The actual instillation took longer than they predicted, and while I appreciated the workers staying late into the night to work on the project, they didn't come prepared with all the equipment to do the work. They needed to borrow my extension cord because they didn't have one, and ended up plugging into the outlet in our backyard without asking, leaving our yard gate wide open. Fortunately our dog didn't escape before the open gate was noticed several hours later. They also helped themselves to items from our garage without asking, like our broom to sweep up their trash and debris. Lastly, and possibly most serious, the workers who were installing the system in our house were constantly pulling down their Covid masks when they thought we weren't around, and would scramble to pull them back up when they saw us. Bottom line, I probably got a good price on the unit and work, but it's not a very polished or professional company, so fingers crossed that everything was installed properly and will work for years to come.

It was great. He was responsive, showed up on time, and did a great job - telling me what was going on as he was doing stuff.

The installation did not go well at all. The installers were here all day and they tracked mud through our garage. They also did a sloppy job of installing the lines on the wall in the laundry room. The system didn't work so they called a technician to come check. The tech, Tobias, complained that we woke him up. He was very grumpy and we could hear him having angry conversations on his cell phone. He determined that the installers installed the air system upside down! The system worked backwards - heat came out through the intake vents and drew air from the heat vents! He complained to us that this had happened before. The installers returned a day or two later and were here all day fixing their mistakes. They joked with us that we should get an awesome service contract. Then the system required fine tuning and another tech (Chris, a very nice guy) was here multiple times tinkering with the system. When we called our sales rep, we were told he doesn't work there anymore. We requested to talk with the business owner, and were promised a phone call, which never came. On top of all that, the heat pump is SO LOUD and I wish our rep had explained to us how noisy it would be. At the end of the day, I sometimes wish I would have spent the additional few thousand dollars and hired Greenwood Heating and Air. Blue Flame had the best quote and the friendliest sales rep. But the installation was a sh!tshow and I cringe every time that heat pump turns on which I can hear from inside my house.

I highly recommend Blue Flame. I always get 2 or 3 estimates for things but we have had such excellent results from Blue Flame in the past that we just stayed with them. The team that installed the equipment was very professional, knowledgeable and personable. More than happy to explain things and make sure that we were happy with the outcome.

The work went excpetionally well. Hunter and his team are professional, knowledgable and kind and the price was just right. We highly recommed them.

As usual Blue Flame did an excellent job when it came time to replace my furnace. Kyler performed an in-home inspection / estimate and then suggested a furnace based on my needs. Blue Flame never tries to “up-sell” you products and are fair and honest. Great company.

Perfect. Tim was prompt, courteous and professional

Decided to purchase a tankless water heater and an A/C. If there are any issues from purchase, to installation, to post installation, this company will resolve it 100% to your satisfaction (and then some)! Im appreciative of the sales rep (Tyler), the install techs, and electricians involved (Hunter and Mike Barber). FYI made a new friend in Michael Barber the on call electrician who had to come from 1hr away to fix an issue late one evening. Definitely fair priced, and well worth the money spent and more. Thanks Team!

It went great! John, the original staff person, evaluated the furnace, explained what was needed and worked with me to select a good replacement. He did not pressure me to purchase a new furnace. A follow-up appointment for a second opinion validated that a new furnace would be best and within a few days (warm weather--not a problem) the furnace was installed with a better option for my electronic filter system. No muss, no fuss, as they say. I am delighted to have this new furnace.

We needed an electrician to our contractors were unable to fix correctly to pass the city inspections and Kosta came over the next day after calling and got everything working properly. He was efficient and knowledgeable. Would hire them again.

Blue Flame's team did a great job from the initial consultative assessment, bid and installation. Bid was competitive and fair. The entire team was service oriented and responsive. Installation was quick - two crews sent to enable one day install, complete and left clean and orderly. A+