Blue Flame Heating and Air Conditioning

Founded 1994 • With Angi since March 2005

As COVID-19 continues to impact the global community, we at Blue Flame want to update you on the steps we have taken to ensure the safety of our employees and customers, please visit our website at www.blueflamecomfort.com for a detailed statement. Blue Flame Comfort specializes in residential install, service as well as maintenance with a 100% satisfaction guarantee. Ask us about tankless water heaters, high-efficiency furnaces, and heat pumps! Our office and standard hours are listed but our dedicated team of background-checked and thoroughly trained technicians are ready and willing to assist you 24 hours a day, 7 days a week for emergency services.

Awards and Badges

Angi Certified

Business Highlights

LGBTQ+ FriendlyLGBTQ+ Friendly
Se Habla EspañolSe Habla Español
24/7 Service Offered24/7 Service Offered
Emergency Services OfferedEmergency Services Offered
Eco FriendlyEco Friendly
Wears MaskWears Mask

Images

High-efficiency natural gas furnace installation

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensed
Trade License Number
BLUEFFH825RM
Trade License Locale
Washington
Trade License Authority
Washington: Contractors
Trade License Expiration
12/31/2022
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.7

(800) Verified Reviews

Ratings Distribution

5

670

4

60

3

17

2

27

1

25

Rating Details

Price
4.6
Professionalism
4.8
Punctuality
4.8
Quality
4.8
Responsiveness
4.8

Read reviews by category

HVAC Companies (753)electrician (56)water heaters (49)air duct cleaning (30)fireplace services (26)plumbers (16)gas leak repair (15)appliance repair (15)
Showing 1-25 of 800 reviews
Mario M.
1.0
05/16/2023
I recently called Blue Flame Heating to come and check out my AC unit, they provided an estimate of $150. They came out to look at it, but sadly missed the initial diagnosis and tried selling me a blower fan that eas $2600 that wasn't needed. The whole time the problem was the capacitor in the furnace, a $10 part that made my AC unit to start working again, I was really disappointed with the service, especially for how much I paid and they weren't able to fix it or find the problem exactly, I also called them to get a copy of the diagnosis and I never received on.
Description of Work
AC diagnosis
Category
heating & air conditioning/hvac
Cost
$150

Service Provider Response

[Member Information Removed], thank you for sharing this feedback and allowing us the opportunity to improve our services. We strive to ensure our customers are happy with both the work performed and the services provided on every visit. Our Quality Assurance Manager, Martin, is available on 253-872-6944 for further discussion and assistance at your convenience.
Dan G.
5.0
04/03/2023
Saul was on time and very friendly.
Description of Work
Routine maintenance on my furnace.
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Thank you, [Member Name Removed], for this incredible review! We're happy to hear Saul arrived on time and delivered such exceptional service. Customer service is our number one goal and we appreciate your business!
Zoran L.
1.0
01/24/2023
Blue Flame criminally overcharged me $210 for furnace tune up while cost of service on their web site was $119… even they told me 2x over phone that they will charge me $69!!! Tune up charges were $140 more than they supposed to. Initially I suppose to have work on broken furnace but while waiting I repaired by myself and felt bad for canceling that work and offer in same appointment time furnace tune up instead. They accepted and told me that cost is $69. I complained via email but got email answer on Dec. 5 short-staffed and apologize for the delayed response and getting to issue as we are able to!” … “I am looking into this invoice and getting you any refund due ASAP”… “some answers by the end of the day”. Now is over 2 months no response for their criminal charge – that disgusting company will not get my money anymore. EVER.
Description of Work
Furnace tune up
Category
heating & air conditioning/hvac
Cost
$210

Service Provider Response

[Member Name Removed], thank you for sharing your experience. We strive to provide exceptional service with each visit and want to apologize for not meeting your expectations. Please allow our Quality Assurance Manager, Martin, at 253-872-6944 an opportunity to discuss your experience further. If you would prefer to send us a private message with your full name, address and phone number, Martin will have an opportunity to review your information before contacting you for further discussion.
Carol B.
1.0
11/17/2022
Horribly...my 3 year old furnace stopped working and they have left me 13 days without heat and no communication. They do not return my many messages and do not show up when they say they will. Do NOT use this company!!!
Description of Work
Replaced a furnace and after 3 years it stopped working and they have left me in the cold for 13 days with no communication.
Category
heating & air conditioning/hvac
Cost
$13,000

Service Provider Response

[Member Name Removed], thank you for reaching out to share your concerns. Customer satisfaction is our top priority and we would appreciate an opportunity to discuss your experience further. We encourage you to contact our Customer Experience Team, on 866-803-0879 if you are still in need of additional assistance.
Robert H.
1.0
11/09/2022
Had service scheduled but was called the day before to say the maintenance could not be done but would be rescheduled for 3 days later. When called back to confirm, the schedule was more than 3 weeks later, after my flooring contractor needed the heat on. While it was not their fault that their service person had an accident, it was their problem. And they handled their problem by making it my problem. I would not recommend using this company.
Description of Work
Maintenance of furnace in new home
Category
appliance repair, heating & air conditioning/hvac

Service Provider Response

[Member Name Removed], we truly apologize for any inconvenience the appointment change may have caused you. Blue Flame Heating and Air Conditioning understands how frustrating this can be and we strive to be respectful of your time. We encourage you to contact to our Quality Assurance Manager, Martin, on 253-872-6944to discuss your experience and allow us to improve on our scheduling processes.
Gerald B.
5.0
09/21/2022
No issues with the relatively new HE furnace. Checks were thorough and quick. No extra cost due to Maintenance Plan.
Description of Work
Furnace Maintenance
Category
appliance repair, heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Thank you, [Member Name Removed], for taking the time to leave us an excellent review. You're a valued customer and we appreciate your business.
Mark W.
2.0
07/27/2022
Our heat pump installation went well. First two years of maintenance went well. But then They disappeared during pandemic. They did not perform annual maintenance in 2021. They didn’t show up to a scheduled maintenance in Jan 2022 and did not l call to reachedule. I had to drive to their shop to purchase new filters. All this time they continued to charge me $22/month maintenance fee. Over past weeks I’ve called 5 times to resolve this. No one in the service dept has called me back. No explanation, no apology, no attempt to reschedule. Nada!! They finally stopped charging my card for maintenance this week, but yesterday I stayed on the line waiting for a manger to pick up the phone for 20 minutes before giving up the final time. I want my 2022 charges credited. Something has happened to the company. I had to contract with Washington Energy Services for my ongoing maintenance.
Description of Work
Installed heat pump in 2018 and ongoing maintenance.
Category
appliance repair, heating & air conditioning/hvac
Cost
$220

Service Provider Response

[Member Name Removed], thank you for sharing your experience and we apologize if your expectations weren't met. If you are still in need of assistance, please reach out to either our Quality Assurance Manager, Martin, on 253-872-6944 or our Customer Experience Team on 866-803-0879 for further discussion.
Deborah K.
2.0
03/06/2022
We did not hire Blue Flame because of a communication break down the day we expected the installation to occur!
Description of Work
Install heat pump and new furnace
Category
heating & air conditioning/hvac
Erin O.
1.0
01/25/2022
Awful service - company cancelled multiple appointments without telling me, lied about setting up new ones, took my money without actually showing up (I was dumb and signed up for a service contract - never again), and then the office manager verbally berated me on the phone when I tried scheduling for the last time. Horrible experience.
Description of Work
HVAC servicing
Category
appliance repair
Angel A.
1.0
08/06/2021
Avoid at all cost. Very unprofessional, not responsive, non existent customer service, not worth the hassle. About a month and a half I started the process of getting AC for my Manufactured Home and Home Depot recommended them. I went through all the process got a guy to check the area and measure the house to make sure I had the correct size (Ton) for my house. He was great answered all. Got the quote, a little high but I accepted. The day of the install, one of the managers call me to let me know that the process was going to take 2 days to complete ( I know for a fact that it didn't take 2 full days) because they had to move the Water Heater. I drained the water heater and switched it off so it would be cool by the time they came. I say fine, the guys came, remove the old unit, installed the new Air Handler and called it good after 2.5 hours of work. 2 weeks later I still don't have the AC installed, 12k paid, scheduling says they can't schedule me in for another week. By the time they come I wont have a need for an AC. my advise, STAY AWAY! Poor Customer Service, unresponsive
Description of Work
New AC Install
Category
electrician, heating & air conditioning/hvac
Cost
$120,000
Elizabeth G.
3.0
06/26/2021
Company answered the phone after hours Friday and made an appointment for Saturday morning. We received a call Saturday morning that we did not in fact have an appointment and it should not have been scheduled by the after hours service. We had to start again from scratch looking for a vendor to work with.
Description of Work
Repair AC unit
Category
heating & air conditioning/hvac
Tina T.
5.0
06/25/2021
The company did a good job but fell short when it came to the receptionist (Denise) was very rude and killed the entire experience for me. Every person I talked to at blue flame was amazing except Denise. So Rude.
Description of Work
Install a Central Air Conditioning System
Category
heating & air conditioning/hvac
Hire Again?
Yes
Paul T.
4.0
03/01/2021
John provided great service and got the job done! For sure, I would hire again. However, I rated a B because the total cost was not 1) what I was quoted and 2) was given to me after the service was done. This would not have changed the outcome (I would have said yes do it) but customers should be informed of what the cost will be before anything is fixed.
Description of Work
Furnace Repair
Category
furniture repair
Cost
$209
Hire Again?
Yes
Anthony D.
2.0
02/23/2021
I had a technician come in to determine why my dining room light did not come on. The tech opened up my light switches and determined that the fixture had failed. Kind of surprising but not entirely unreasonable. He pointed out that one of the light switches should be replaced as it was cracked. I also asked him to replace a light switch in a different room. On his way out he hit his head on the light fixture he was reviewing and broke it (glass chandelier). As the fixture was broken and needed to be replaced, I didn't care much about the accident. Later that evening I went to turn on the switch he replaced and it was not functioning properly. I pulled the switch to take a look if something came loose and noticed that he failed to attach the ground wire. I attached the ground wire and the switch still is not working correctly. The switch that he mentioned was cracked was not working either, upon opening up the switch I saw that it was fully broken and not a crack. I suspect he damaged it while troubleshooting the original issue as it was working perfectly fine prior to him opening up the switch. So with all of this, I'm now wondering if he even troubleshot the issue properly and just blamed it on the fixture. Hard to say. That being said, I would probably not use their service again.
Description of Work
Troubleshooting lighting
Category
electrician, lighting
Cost
$90
Marc T.
3.0
01/15/2021
Not smoothly. We selected Blue Flame because they were cheaper than Greenwood Heating & Air, and they could do the work immediately, while Greenwood had a waitlist several weeks long (should have been a clue). If I had to summarize the experience I would say communication was poor, requiring me to project manage the replacement more than I wanted to. Half the time you tried to call the office, they wouldn't pick up and you were passed onto an answering service who would ask you a list of generic questions like "Where did you hear about Blue Flame" and "Are you interested in purchasing a system?"... I've already purchased a system that I'm trying to finish having installed!!! The actual instillation took longer than they predicted, and while I appreciated the workers staying late into the night to work on the project, they didn't come prepared with all the equipment to do the work. They needed to borrow my extension cord because they didn't have one, and ended up plugging into the outlet in our backyard without asking, leaving our yard gate wide open. Fortunately our dog didn't escape before the open gate was noticed several hours later. They also helped themselves to items from our garage without asking, like our broom to sweep up their trash and debris. Lastly, and possibly most serious, the workers who were installing the system in our house were constantly pulling down their Covid masks when they thought we weren't around, and would scramble to pull them back up when they saw us. Bottom line, I probably got a good price on the unit and work, but it's not a very polished or professional company, so fingers crossed that everything was installed properly and will work for years to come.
Description of Work
Replacing a heat pump.
Category
appliance repair, electrician, heating & air conditioning/hvac
Cost
$15,000

Service Provider Response

Hi [Member Name Removed], Thanks for taking the time to post your review. We pride ourselves on customer service and it looks like we missed the mark. We use feedback like yours so we can learn and improve with each customer we serve. We apologize for failing to meet your expectations. We will be in touch to see how we can make this right.
Jason S.
5.0
01/09/2021
It was great. He was responsive, showed up on time, and did a great job - telling me what was going on as he was doing stuff.
Description of Work
Installing new electrical outlet, replacing others.
Category
electrician
Cost
$375
Hire Again?
Yes

Service Provider Response

Hi [Member Name Removed], thanks for the great review. We are glad to hear that the electrical service met your expectations. We appreciate you as a customer and thanks for your business!
Libby G.
3.0
12/14/2020
The installation did not go well at all. The installers were here all day and they tracked mud through our garage. They also did a sloppy job of installing the lines on the wall in the laundry room. The system didn't work so they called a technician to come check. The tech, Tobias, complained that we woke him up. He was very grumpy and we could hear him having angry conversations on his cell phone. He determined that the installers installed the air system upside down! The system worked backwards - heat came out through the intake vents and drew air from the heat vents! He complained to us that this had happened before. The installers returned a day or two later and were here all day fixing their mistakes. They joked with us that we should get an awesome service contract. Then the system required fine tuning and another tech (Chris, a very nice guy) was here multiple times tinkering with the system. When we called our sales rep, we were told he doesn't work there anymore. We requested to talk with the business owner, and were promised a phone call, which never came. On top of all that, the heat pump is SO LOUD and I wish our rep had explained to us how noisy it would be. At the end of the day, I sometimes wish I would have spent the additional few thousand dollars and hired Greenwood Heating and Air. Blue Flame had the best quote and the friendliest sales rep. But the installation was a sh!tshow and I cringe every time that heat pump turns on which I can hear from inside my house.
Description of Work
Install heat pump system and water heater
Category
heating & air conditioning/hvac
Cost
$14,000

Service Provider Response

Thank you for taking the time to share your feedback. We apologize that the experience did not meet your expectations. We would love the opportunity to make this right. A member of our management team has attempted to look further into the situation but was unable to find your contact information in our system under your name. Could you please contact us directly? You can visit our website (www.blueflamecomfort.com) and chat with us directly, send us a text message or even call us 425-771-7139, we would love to hear from you soon.
Susan H.
5.0
11/05/2020
I highly recommend Blue Flame. I always get 2 or 3 estimates for things but we have had such excellent results from Blue Flame in the past that we just stayed with them. The team that installed the equipment was very professional, knowledgeable and personable. More than happy to explain things and make sure that we were happy with the outcome.
Description of Work
New Furnace
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Thank you for taking the time out of your day to submit a review for our company. We appreciate your kind words, your recommendation, and your business. We look forward to servicing your newly installed equipment for years to come. Thanks again and have a great day!
Corey H.
5.0
10/16/2020
The work went excpetionally well. Hunter and his team are professional, knowledgable and kind and the price was just right. We highly recommed them.
Description of Work
Wiring for a hot tub
Category
electrician, air duct cleaning
Cost
$1,600
Hire Again?
Yes

Service Provider Response

Hi [Member Name Removed], thanks for taking the time to give us feedback on Angie's List. It's great to hear the Hunter and our team took care of your needs. We look forward to working again with you in the future. Have an awesome day!
CHRIS K.
5.0
09/25/2020
As usual Blue Flame did an excellent job when it came time to replace my furnace. Kyler performed an in-home inspection / estimate and then suggested a furnace based on my needs. Blue Flame never tries to “up-sell” you products and are fair and honest. Great company.
Description of Work
Replace furnace
Category
heating & air conditioning/hvac, air duct cleaning
Cost
$3,500
Hire Again?
Yes

Service Provider Response

Thanks [Member Name Removed]! We appreciate you as a customer and the awesome review of our employee Kyler and company as well.
Xavier N.
5.0
09/23/2020
Perfect. Tim was prompt, courteous and professional
Description of Work
outdoor electrical wiring and panel replacement
Category
electrician, air duct cleaning
Cost
$1,000
Hire Again?
Yes

Service Provider Response

Thanks for taking the time out of your day to give us a review of the services we provided to you. We appreciate you as a customer and we look forward to working with you again in the future!
Milton C.
5.0
08/07/2020
Decided to purchase a tankless water heater and an A/C. If there are any issues from purchase, to installation, to post installation, this company will resolve it 100% to your satisfaction (and then some)! Im appreciative of the sales rep (Tyler), the install techs, and electricians involved (Hunter and Mike Barber). FYI made a new friend in Michael Barber the on call electrician who had to come from 1hr away to fix an issue late one evening. Definitely fair priced, and well worth the money spent and more. Thanks Team!

Images

Review for Blue Flame Heating and Air Conditioning - 7116 220th St SW, Mountlake Terrace, WA - 38779431Review for Blue Flame Heating and Air Conditioning - 7116 220th St SW, Mountlake Terrace, WA - 38779431
Description of Work
New A/C and tankless water heater
Category
heating & air conditioning/hvac, water heater repair
Cost
$13,245
Hire Again?
Yes

Service Provider Response

Thank you for the kind words, [Member Name Removed]. We appreciate you as a customer!
Sherill A.
5.0
07/30/2020
It went great! John, the original staff person, evaluated the furnace, explained what was needed and worked with me to select a good replacement. He did not pressure me to purchase a new furnace. A follow-up appointment for a second opinion validated that a new furnace would be best and within a few days (warm weather--not a problem) the furnace was installed with a better option for my electronic filter system. No muss, no fuss, as they say. I am delighted to have this new furnace.
Description of Work
My old natural gas furance needed to be replaced and Blue Flame evaluated it, suggested a replacement and installed it.
Category
heating & air conditioning/hvac
Cost
$7,000
Hire Again?
Yes

Service Provider Response

Hi [Member Name Removed], we are so glad to hear that you are happy with your new furnace installation! Thanks for the gleaming review. We look forward to maintaining your equipment int he future.
Kristy A.
5.0
07/26/2020
We needed an electrician to our contractors were unable to fix correctly to pass the city inspections and Kosta came over the next day after calling and got everything working properly. He was efficient and knowledgeable. Would hire them again.
Description of Work
fix some electric problems
Category
electrician
Cost
$380
Hire Again?
Yes

Service Provider Response

We are happy that Kosta was able to get you taken care of! Please let us know if you are in need of anything else!
Steven N.
5.0
07/15/2020
Blue Flame's team did a great job from the initial consultative assessment, bid and installation. Bid was competitive and fair. The entire team was service oriented and responsive. Installation was quick - two crews sent to enable one day install, complete and left clean and orderly. A+
Description of Work
Replace two central furnaces and one AC unit plus add AC to basement floor.
Category
heating & air conditioning/hvac
Cost
$22,000
Hire Again?
Yes

Phone

Address

7116 220th St SW Ste 1

Mountlake Terrace, WA 98043

Sunday
Closed
Monday
4:00 AM - 8:00 PM
Tuesday
4:00 AM - 8:00 PM
Wednesday
4:00 AM - 8:00 PM
Thursday
4:00 AM - 8:00 PM
Friday
4:00 AM - 8:00 PM
Saturday
4:00 AM - 8:00 PM

Website

http://www.blueflamecomfort.com

Service Categories

Other Information

Services offered

Installation & repair of gas &/or electric furnaces, heat pumps, and air conditioning units. Install only: gas piping and /or ductwork with full system installation, tankless and standard water heaters.

Services not offered

Duct cleaning, install oil furnaces, repair or install of fireplaces, repair, or maintenance of tankless or standard water heaters.

Covid-19 update

We are taking additional precautions to protect our customers.

Health & Safety Measures

We will wear masks and gloves when we visit your home
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.

Payment options

Visa
MasterCard
American Express
Discover
Financing Available
Check

FAQ

Blue Flame Heating and Air Conditioning is currently rated 4.7 overall out of 5.

Blue Flame Heating and Air Conditioning is open:

Sunday: Closed

Monday: 4:00 AM - 8:00 PM

Tuesday: 4:00 AM - 8:00 PM

Wednesday: 4:00 AM - 8:00 PM

Thursday: 4:00 AM - 8:00 PM

Friday: 4:00 AM - 8:00 PM

Saturday: 4:00 AM - 8:00 PM

Blue Flame Heating and Air Conditioning accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Financing Available, Check

Yes, Blue Flame Heating and Air Conditioning offers free project estimates.

Yes, Blue Flame Heating and Air Conditioning offers eco-friendly accreditations.

Yes, Blue Flame Heating and Air Conditioning offers a 5% senior discount.

Yes, Blue Flame Heating and Air Conditioning offers emergency services.

Yes, Blue Flame Heating and Air Conditioning offers warranties.

Blue Flame Heating and Air Conditioning offers the following services: Installation & repair of gas &/or electric furnaces, heat pumps, and air conditioning units. Install only: gas piping and /or ductwork with full system installation, tankless and standard water heaters.

Duct cleaning, install oil furnaces, repair or install of fireplaces, repair, or maintenance of tankless or standard water heaters.