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"Great job. Technician was solid, professional & friendly. Resolved the issue efficiently."

"The repair work was well done. I had no idea it would take 2 people. The first quote was for a lower price but then they did not have the parts so I said OK to the more expensive option. But then they were not able to do the more expensive option so they went and got the part for the lower price option. But ultimately they charged me for the higher price option. I have called three days in a row and have not been able to resolve the price discrepancy."

"They charged $98 to come give me an estimate for swapping our a shower valve cartridge, which was fine, but the pricing they provided was completely unreasonable, $1,000. They were unwilling to provide any detail for the price. I ended up buy the part myself for $30 and replaced it in 30 minutes."

"I have been a customer for a very long time and this scheduled maintenance and dryer vent cleaning was done by Cesar. I have to say he is one very thorough technician and I was very pleased with his inspection and vent cleaning. His service was so different than some of the ones I've had before. I even had one inspector tell me he didn't need to check in my attic which houses one of our two units. Let me tell you about Cesar, he even cleaned up behind my dryer for me. This is something that is rare in customer service. I have my HVAC seasonally maintenanced and never had a inspector be as thorough as him. The pictures he took and explained to me and the one problem he found that no other inspector had found in all this time. I tried to spare him from the attic heat for the repair and have him return on another day in the morning but he didn't mind going back in there to fix the problem for us although it was in the dead heat of the day. I just hope the company sees this review and knows what a good technician they have in Cesar."

"Was very responsive and did an excellent job."

"They arrived on time, were polite and great to work with. They did a fantastic job and at the same price as the estimate."

"They did everything phenomenally"

"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"We signed up for a forced hot air duct cleaning job for a fixed “bargain” price of $375. Russell and David (nice guys) showed up right on time and cleaned the air ducts. We were then informed that during the work a significant amount of mold had been found in our air duct system. This was documented by several photos on Russell’s smart phone. Russell thought the conditions found amounted to about 7 out of 10 on a scale of mold severity. We were then presented with a proposal for mold remediation at a cost of $2,400. Concerned, we said we would consider the offer and sent them on their way. Next morning “Jim” (from our heating contractor) arrived for our scheduled checkup. We explained the mold issue to Jim who thought that condition to be highly unlikely. Jim “opened” the air duct system in several places. We saw only tiny hints of mold, nothing which resembled Russel’s photos or would require remediation. Our son knows of a person in the heating business who thinks that the conditions “found” are unlikely and further suggested that, if the mold was that bad, the air ducts would need to be replaced rather than remediated. I Googled “duct cleaning scams” and found that mold discovery accompanied by unnecessary proposed expensive remediation projects are quite common. Reading reviews of All-Start Duct Cleaning on Angie’s List revealed that mold had been found in several of those cases. We decided not to accept the proposed mold remediation project."