
Serving Mount Vernon, VA and surrounding areas
Approved
In business since 1962
Emergency services offered
Warranties offered
"Update 4/8/15: I have changed my ratings for Price and Professionalism from B to A because I was contacted yesterday by Jim (Owner? / Manager?) at Sure Fit Security. He had read my earlier review and noted that the technician had not fully followed protocol by not telling me in advance what the costs would be, and he offered a 10% discount on the work. THIS, DEAR READERS, IS CALLED GREAT CUSTOMER SERVICE!! My earlier comments were not really negative - I just expressed surprise at the final cost while at the same time acknowledging that I still considered it reasonable given the quality of the service and equipment. The follow-up from Jim demonstrates that the value of using a company like Sure Fit Security, as well as the value of using Angies List and providing useful feedback in reviews.
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My real estate agent recommended this company. I found them on Angies List and they were local and well-reviewed. I left a message via Angies List after hours and was promptly contacted the next morning. They were able to schedule a technician to come to my house between 10am and 1pm. The technician arrived shortly after 10am. I was delayed, and he agreed to wait the 15 minunutes it was going to take for me to arrive. The technician was knowledgeable and professional, not overly friendly, but ok.
Per my request, all locks can now be opened with the same key. I was surprised by the final cost, but I don't think it was unreasonable. One door was locked and the key to unlock it had been lost, so there was a charge to pick the lock. Another door had a cheap lock mechanism that could not be rekeyed to match the others, so that door knob and deadbolt had to be replaced. $60 for a new doorknob is a little pricey (I bought a similar one at Home Depot for around $25) but I know that the quality was good.
In summary, the work was done promptly and profesionally and I am satisfied. The price was reasonable even though it was more than I anticipated. I should have asked for an estimate beforehand.
(Note: In the past my mother was scammed by a locksmith company, and while trying and failing to get her money back I did a lot of research and found that locksmith scams are a major problem. I was pleased to see on the Sure-fit Security web site that they hold professional certifications and even warn against the danger of scammers.)
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