About us
14 employees. Use a subcontractor for occasional safe services. Additional phone - (301) 424-5544. Additional e-mail - [email protected].
Business highlights
Emergency services offered
63 years of experience
Services we offer
Sell & install commercial and residential locks, burglary & fire resistant safes, fire resistant file cabinets, doors, sliding glass doors, decorative security storm doors (with matching window bars available), electronic access control systems & camera systems.
Services we don't offer
Sell & install 3rd party monitored alarm systems.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 4
Assorted photos uploaded by Sure-Fit Security
Reviews
4.642 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 14% | ||
| 2% | ||
| 2% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 42 reviews
FAHAN A.
May 2022
Locksmith Service
good service. technician was on time.
Response from Sure-Fit Security
"Thanks for the nice review. We appreciate your business!"
Steve L.
Jan 2021
Locksmith Service
The serviceman called ahead of his arrival, allowing me to prepare for him. When I explained what was required, he explained his solutions, answering all my questions. He completed all the tasks I asked for in a reasonable time frame. I was surprised when he told me that because of the make of lock in the doorknob, simply making a replacement key was not possible--I would need the lock replaced. I relied on his judgement in this matter, telling him to proceed. He had a replacement in his tool box, removed the previous unit and inserted the new lock in an efficient manner. While the price he quoted was higher than I expected, it was not unreasonable. He was professional, skilled and courteous. I would recommend him to other customers.
Bernard W.
Apr 2018
Locksmith Service
They seem to be on the high side pricewise
Response from Sure-Fit Security
"We appreciate your business!"
Tracey A.
Apr 2018
Locksmith Service
I called Sure-Fit Security and they were able to provide same day service. Within a couple of hours of my call, Eric was at my front door to open the locked interior door. They have a great coupon deal on Angie's List which saved me 50% off the trip charge. I am glad I found Sure-Fit Security on Angie's List. I'd definitely was use them again and I would definitely refer them. Thank you, Eric.
Response from Sure-Fit Security
"Thank you for your business!"
John S.
Dec 2017
Locksmith Service
The service was excellent and quick. The staff was right on time.
Response from Sure-Fit Security
"Thanks for the kind review. We appreciate your business."
Anne S.
Jun 2017
Locksmith Service
When my daughter was locked out of her apartment, I advised her to call Sure-Fit based on the "A" rating. She was told that the tech would meet her at 5 pm; however, no one ever showed up. We tried calling repeatedly and left a message, but there is no "after hour" phone number, and no one returned the call. By 6:00 pm, we called another company. My daughter was distraught, and I was very disappointed. I would not advise using this company.
Response from Sure-Fit Security
"We totally deserved this rating. Our evening service locksmith was tied up on another call and a secondary locksmith we sent the dispatch to did not receive the message until hours after the scheduled arrival time. We called to provide our sincerest apologies and offered a $100 discount on any future locksmith needs. This note is in our database and although I would understand if this customer didn't call us again, the offer stands. I again can't say how sorry we are to have missed this opportunity to provide the service needed. We will work to improve communications in house to prevent this sort of failure. We truly are sorry about this."
Guilherme J.
May 2017
Locksmith Service
I scheduled the service with a phone call and made sure the Angie's list coupon was still valid. On the day of the job, as I needed to leave work to meet with the service person he was corteous enough to call me sometime before he arrived at the property. When he arrived, he introduced himself as Eric, told me how Sure-Fit Security works in this type of situation, explained how the charges were going to be made (fixed fee+dollar amount per hour) and he got to work on the lock. Seeing as the lock was probably jammed by a foreign object, and it was impossible to pick it and open, Eric advised me he would need to drill the lock and replace it. He did the job in a matter of minutes and got the mailbox opened and replaced with a new one. After he was done, he cleaned the driveway of the debris that originated from the drilling. Very honest, fast and reasonably priced.
Response from Sure-Fit Security
"We appreciate your business and the kind review."
Ann L.
Apr 2017
Locksmith Service
Very well, would hire again. I called on a Monday and they offered me an appt for Tuesday, so very easy to schedule and work with.
Leo M.
Apr 2017
Locksmith Service
Excellent. Technician Erick Perla was very courteous, professional, and prompt.
Kenneth A.
Mar 2017
Locksmith Service
excellent work was done by Sure-Fit Security
Lisa O.
Feb 2017
Locksmith Service, Door Service
Whether it’s for your home or your business (I use them for both) one of the contractors you had better have complete trust in is your locksmith. We have been using Surefit Security for over thirty years and couldn't be happier with our experiences. They are extremely knowledgeable and have offered viable and prompt solutions addressing all of our locksmith needs. From replacing hardware and doors to developing and implementing new master key systems in high rise office buildings they have never let us down. The employees who come on site to perform work are professional and courteous and the office staff and owners are always available for consultation when needed. To say that I highly recommend them is an understatement. I really can’t see us ever using anyone else.
Response from Sure-Fit Security
"Thank you for the very kind review. We appreciate your business and our customer base. We would not exist without them."
Scott R.
Dec 2016
Locksmith Service, Door Service
The installation tech was very good. The VP and customer service for organizing the scheduling and contacting me regarding appointment, quote and status was horrible. Non-existent, actually. I had to contact them to get my quote after waiting 2 weeks. Also had to call two weeks later to find out my appointment was set up for 2 days later. And the price they quoted was different than the price they quoted the insurance company, so now I am out $1700. In dealing with the VP to express my concerns, he continued to be degrading and tell me it was my fault and provided no assistance, empathy or assistance. Absolutely horrible experience. Would recommend that others use ANY other company than this one.
Response from Sure-Fit Security
"When we were called to your business, our technician inspected and reviewed the services needed to repair your door. There were also upgrades suggested and approved by you, which were requested in efforts to increase the security of your business and protect your inventory. We were later contacted by your insurance adjuster questioning the changes made to the door. The insurance adjuster only approved the fix to the door and not the difference for the additional security which you had requested. We apologize for any inconvenience this may have caused you. However, it is not ethical for us to misinform an insurance adjuster regarding services provided. If there is a silver lining here, it is that you were happy with our technician and the quality of his work. We wish you the best of luck in all future endeavors."
RGeoffrey F.
Nov 2016
Locksmith Service
Great - provider showed up as scheduled. Quickly changed locks and did not try to upsell me. Good customer service and very professional.
Response from Sure-Fit Security
"Thank you!"
Melanie B.
Oct 2016
Locksmith Service
Very professional, much less expensive than I expected.
Response from Sure-Fit Security
"Thank you!"
Barbara D.
Jul 2016
Locksmith Service
Eli arrived punctually after calling to alert me of his arrival. Once here, after hearing the problem, he looked at the door and realized the problem was that the door had settled low. I didn't need new locks, as I had thought; instead, he simply fixed the door so the locks fit correctly again. Instead of having to pay for new hardware, I was only charged for the visit and 15 minutes of time.
Response from Sure-Fit Security
"Thank you!"
Andrew S.
Jul 2016
Locksmith Service
Locked out due to circumstances beyond my control. First said they would be there in 30min. Did not call to say that he'd be late, that there was traffic - nothing. An hour and a half later, he finally shows up. Can't get either of two very easy locks picked, so has to drill my door open, of course. handy that it's super expensive to replace the lock now. Although If I'd been expecting an hour and a half wait, I could have gone to Home Depot and bought a lock that I WANTED in my door, and had them put that in, should they have needed it.
John C.
Mar 2016
Locksmith Service
unknown
Response from Sure-Fit Security
"Thanks for taking the time to provide this positive review. We appreciate your business."
Anita M.
Feb 2016
Locksmith Service
unknown
Response from Sure-Fit Security
"Thanks for your review. We appreciate your business."
Anne K.
Feb 2016
Locksmith Service, Door Service
They were able to come out very quickly, at a convenient time, when our front door lock gave out. They installed a much more secure lock, so we're glad to have the new one installed.
Response from Sure-Fit Security
"We appreciate your business and your kind review."
Ravi V.
Dec 2015
Locksmith Service
Went well
Response from Sure-Fit Security
"Thanks for your business!"
Amy B.
Sep 2015
Locksmith Service
unknown
Response from Sure-Fit Security
"Thanks for your business. Sorry we ran late."
Darin A.
Jun 2015
Locksmith Service, Door Service
unknown
Response from Sure-Fit Security
"I couldn't be happier that you are happy. Thanks for your business."
CJ A.
May 2015
Locksmith Service
Very good. Eli is great.
Response from Sure-Fit Security
"Thank you and thanks for the repeat business."
Loretta A.
Apr 2015
Locksmith Service
unknown
Response from Sure-Fit Security
"Thanks for your business."
Sean H.
Apr 2015
Locksmith Service, Door Service
Update 4/8/15: I have changed my ratings for Price and Professionalism from B to A because I was contacted yesterday by Jim (Owner? / Manager?) at Sure Fit Security. He had read my earlier review and noted that the technician had not fully followed protocol by not telling me in advance what the costs would be, and he offered a 10% discount on the work. THIS, DEAR READERS, IS CALLED GREAT CUSTOMER SERVICE!! My earlier comments were not really negative - I just expressed surprise at the final cost while at the same time acknowledging that I still considered it reasonable given the quality of the service and equipment. The follow-up from Jim demonstrates that the value of using a company like Sure Fit Security, as well as the value of using Angies List and providing useful feedback in reviews.
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My real estate agent recommended this company. I found them on Angies List and they were local and well-reviewed. I left a message via Angies List after hours and was promptly contacted the next morning. They were able to schedule a technician to come to my house between 10am and 1pm. The technician arrived shortly after 10am. I was delayed, and he agreed to wait the 15 minunutes it was going to take for me to arrive. The technician was knowledgeable and professional, not overly friendly, but ok.
Per my request, all locks can now be opened with the same key. I was surprised by the final cost, but I don't think it was unreasonable. One door was locked and the key to unlock it had been lost, so there was a charge to pick the lock. Another door had a cheap lock mechanism that could not be rekeyed to match the others, so that door knob and deadbolt had to be replaced. $60 for a new doorknob is a little pricey (I bought a similar one at Home Depot for around $25) but I know that the quality was good.
In summary, the work was done promptly and profesionally and I am satisfied. The price was reasonable even though it was more than I anticipated. I should have asked for an estimate beforehand.
(Note: In the past my mother was scammed by a locksmith company, and while trying and failing to get her money back I did a lot of research and found that locksmith scams are a major problem. I was pleased to see on the Sure-fit Security web site that they hold professional certifications and even warn against the danger of scammers.)
=========================================
My real estate agent recommended this company. I found them on Angies List and they were local and well-reviewed. I left a message via Angies List after hours and was promptly contacted the next morning. They were able to schedule a technician to come to my house between 10am and 1pm. The technician arrived shortly after 10am. I was delayed, and he agreed to wait the 15 minunutes it was going to take for me to arrive. The technician was knowledgeable and professional, not overly friendly, but ok.
Per my request, all locks can now be opened with the same key. I was surprised by the final cost, but I don't think it was unreasonable. One door was locked and the key to unlock it had been lost, so there was a charge to pick the lock. Another door had a cheap lock mechanism that could not be rekeyed to match the others, so that door knob and deadbolt had to be replaced. $60 for a new doorknob is a little pricey (I bought a similar one at Home Depot for around $25) but I know that the quality was good.
In summary, the work was done promptly and profesionally and I am satisfied. The price was reasonable even though it was more than I anticipated. I should have asked for an estimate beforehand.
(Note: In the past my mother was scammed by a locksmith company, and while trying and failing to get her money back I did a lot of research and found that locksmith scams are a major problem. I was pleased to see on the Sure-fit Security web site that they hold professional certifications and even warn against the danger of scammers.)
Response from Sure-Fit Security
"We appreciate any and all reviews. It provides us with the opportunity to either praise our employees or sharpen their skills. Unfortunately as a small business, we are unable to purchase locks by the boxcar like the big box stores. Therefore we are unable to sell products and meet their prices. On the other hand we provide service they just can't top. Thanks for your business!"
Licensing
Bonded
Insured
Licensed*
Trade License Number
MD DLLR #0094
Trade License Expiration
10/05/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Sure-Fit Security is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Sure-Fit Security accepts the following forms of payment: Check, Visa, Discover, MasterCard
No, Sure-Fit Security does not offer free project estimates.
Yes, Sure-Fit Security offers eco-friendly accreditations.
No, Sure-Fit Security does not offer a senior discount.
Yes, Sure-Fit Security offers emergency services.
Yes, Sure-Fit Security offers warranties.
Sure-Fit Security offers the following services: Sell & install commercial and residential locks, burglary & fire resistant safes, fire resistant file cabinets, doors, sliding glass doors, decorative security storm doors (with matching window bars available), electronic access control systems & camera systems.
Sell & install 3rd party monitored alarm systems.