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Water Softeners questions, answered by experts

No. You should never directly drain a water softener into a sewer cleanout. This practice is illegal in many areas because it could allow raw sewage to get into your drinking water and make you seriously ill. Many places have codes requiring a specific seal, pipe, and a large air gap between a water softener and a sewage cleanout. Check out Florida's Plumbing Building Code as an example of what these restrictions might look like.

You can install a water softener system by turning off the water supply, draining the water, and then connecting your device to the waterline. Next, you’ll fill your tank with the recommended amount of salt or brine (whichever your unit calls for; be sure to read the instructions). Turn the water supply on and check for leaks. You can opt to let your water run for a few minutes, then test it using strips. 

The process of inspecting your water softener system is similar.

The most effective way to fix hard water in your shower is by installing a whole-home water softening system. This system treats water as it enters your home, removing the minerals that cause hardness before they can reach your shower or any other fixtures. While this is the most comprehensive solution, other methods are often temporary fixes. For a more affordable and shower-specific option, you can install a water-softening showerhead or a shower filter. However, these filters are generally less effective and may not remove all the contaminants that lead to limescale and hard water stains. By implementing a water softening solution, you can expect a reduction in mineral deposits and enjoy the benefits of cleaner-feeling hair and skin.

Most of the U.S. has hard water, especially across portions of the West and Midwest. The areas with the hardest water include parts of Texas, Oklahoma, Kansas, Colorado, New Mexico, Utah, Wyoming, Illinois, North and South Dakota, Ohio, and New York. You’ll find soft water in parts of New England, the Southeast, the Pacific Northwest, and Hawaii.

Yes. Hard water is what causes scale buildup, and a whole-house filter provides numerous benefits beyond water softening. Any water that enters your home will go through the filter, which cleans up all water that you will use for cooking, bathing, and drinking. A whole-house water filter also blocks harmful particles like heavy metals.

The Gore, VA homeowners’ guide to water softener services

From average costs to expert advice, get all the answers you need to get your job done.