This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
Mr. Rooter of the Shenandoah Valley
Sewer Main Clearing, Water Heater Repair or Service, Drain Clog or Blockage Clearing,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
Mr. Rooter of the Shenandoah Valley is the premier choice for all of your drain clog needs. With customer service in mind, we will take great care of you. Call us today! We look forward to working with you for years to come.
Business highlights
Emergency services offered
Veteran owned and operated
Services we offer
Drain Clog, Garbage Disposals, Plumbing, Water Filters & Softeners, Water Heater
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.682 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 7% | ||
| 2% | ||
| 1% | ||
| 4% |
Filter reviews by service
Showing 1-25 of 82 reviews
Michael G.
Sep 2025
Google Review
Mike K. was on time, friendly, and very respectful. He is knowledgeable and made a recommendation that was easy to follow and worked like a champ. Highly recommend him!!
AL
Sep 2025
Google Review
Had a great experience with them. Called them Saturday night at 9pm. Picked up the phone almost immediately. Sent someone out the next morning. Josh Mills was very respectable, polite, and experienced. Cleared out my clog, and found the problem in main sewer line. Would highly recommend for emergencies. Thank you again!
Aljune A.
Sep 2025
Google Review
The repair was completed timely, with no inconvenience to activity in my home.
Jim M.
Sep 2025
Google Review
The first Tec came to my house to install a new home water filtration system. After leaving there was a leak caused by the install that wasn't evident because it was behind a panel (not on them). I called Mr Rooter and they immediately sent out a Tec and that was fixed at no cost (great service), but the leak repair caused him to have to return to replace the pressure valve and reconnect to the new home water filter. This repair was estimated at 3 hours and $900. I thought that was high but what was I going to do at this point. The Tec returned at the appointed date ant time and makes the repair it takes 1 hour. I asked is it still $900 and the response was "my experience allows me to get it done quicker so yes it is the same price". I feel taken advantage of and will not be using them again.
Carol B.
Sep 2025
Google Review
Replaced outside faucet. I'm happy with service. Plumber was polite, explained what he need to do fix faucet and quoted price. I'm particularly happy to finally find plumber I could call when I needed one without having to sign a contract.
Dennis S.
Sep 2024
Drain Clog or Blockage Clearing
none
Response from Mr. Rooter of the Shenandoah Valley
"Sorry we didn't reply sooner, Dennis! Thank you so much for choosing to be part of our Mr. Rooter Plumbing of the Shenandoah Valley. We're proud to earn your 5-stars and appreciate your taking the time to rate us."
Rick O.
May 2024
Sammy did an event job in replacing an outside faucet gone bad. He explained the repair, how long it would take, and followup addition that I would need to do. This is my second use of Mr. Rooter and am very happy with them!
Response from Mr. Rooter of the Shenandoah Valley
"Hi Rick, thank you so much for being part of our Mr. Rooter Plumbing of the Shenandoah Valley client family. A 5-star experience is part of the many reasons they call us "Mister," along with our Neighborly difference. Sammy is a great example of those reasons, and we;re very happy YOU'RE very happy! Thank you for taking time out of your day to share kind compliments. We'll be here whenever you need us."
Janet C.
Apr 2024
Drain Clog or Blockage Clearing
He was very nice very personable, but he was not able to fix our plumbing need. My husband actually took care of it himself that evening.
Response from Mr. Rooter of the Shenandoah Valley
"Hi Janet, good to hear from you and we greatly appreciate your taking the time to rate us and share constructive feedback. We are very pleased to be rated highly on our customer service - it's important to us. Regarding your ratings for quality and value for the money, kindly allow us time to review your recent Mr. Rooter Plumbing service experience and we will reach out."
Scott H.
Jan 2024
Professional
Response from Mr. Rooter of the Shenandoah Valley
"Hi Scott, thank you so much for rating us on Angi and for the opportunity to take great, Neighborly care of you. We're sorry you had issues with your water heater but are glad we were able to get that replaced the next day. A professional, courteous, 5-star experience is our goal and part of the many reasons they call us "Mister." We'll be here whenever you need us!"
Wanda R.
Oct 2023
.
Response from Mr. Rooter of the Shenandoah Valley
"Hi Wanda, so nice to hear from you! Thank you so much for being part of our client family and for taking time out of your day to rate us as 5-stars in all three categories -- quality, value for the money, and customer service. A 5-star experience is always our goal through our Neighborly difference. We're glad you're part of our client family and will be here whenever you need us!"
Tom V.
Aug 2023
Water Heater Repair or Service
UPDATE: I have modified the rating based on the following. Their Customer Service contacted me and understood what went wrong with the initial service call. Mr Rooter refunded the call out fee. While I cannot judge their plumbing services, I can say that their customer service is great. Very responsive and understanding. Original review: I asked for someone to repair an outdoor spa heater. I spoke with the scheduler and specifically told them this was a Rheem 156 outdoor pool heater. And I was told all the details were in the system. The tech did not know about my requirements, and was not familiar with an outdoor spa heater. Did no tell me anything I did not already know. Wasted $125 call out fee.
Response from Mr. Rooter of the Shenandoah Valley
"UPDATE - Hi, Tom, always good to hear from you. Thank you for your kindness in updating your review, it means a great deal. It is always our goal to be very responsive and understanding; we appreciate the opportunity to make things right as we always stand behind our Done Right Promise. :) Original Reply - Hi Tom, thank you for your feedback, we truly appreciate it. We will be reaching out to discuss your concern."
Ronald L.
Aug 2023
Easy to work with. Knowledgable.
Response from Mr. Rooter of the Shenandoah Valley
"Hi Ronald, great to hear from you! Thank you for taking time to rate us, we truly appreciate it. We are grateful for the opportunity to help with your water heater. There's a reason they call us "Mister" and being easy to work with and knowledgeable is part of that along with our Neighborly difference. We will be here whenever you need us."
Marshall S.
Jun 2023
Mike was professnal,kind and direct,I give him a 5star
Response from Mr. Rooter of the Shenandoah Valley
"Marshall, so sorry we missed this review last month! Thank you so very much for allowing us to take great, Neighborly care of you. Mike is everything you described and a wonderful example of the many reasons they call us "Mister!" We greatly appreciate your taking time to rate us, and we'll be here whenever you need anything, even if it's not related to what we do - we love connecting people to resources within our communities!"
Philip L.
Apr 2023
Tankless Water Heater Repair
Arrived promptly, described what needed to be done and did it. Also made recommendation regarding adding salt to water softener
Response from Mr. Rooter of the Shenandoah Valley
"Nice to hear from you, Philip and we sincerely apologize we missed responding to this back in April! It means a lot that you took time to rate us and we appreciate the opportunity to meet your needs. Arriving promptly, expertly diagnosing any concerns, and completing the work in a timely manner are just some of the many reasons they call us "Mister!" Thank you again for trusting us to meet your plumbing needs."
Dominick B.
Apr 2023
Water Treatment & Purification System Repair or Service
Very willing to listen to our concerns and offer solutions.
Response from Mr. Rooter of the Shenandoah Valley
"Always a pleasure hearing from you, Dominick! It's very important to us at Mr. Rooter Plumbing of the Shenandoah Valley to serve our customers with enthusiasm, and that means listening closely and offering solutions that make the most sense. We believe in a collaborative approach with our clients, and it's one of the many reasons they call us "Mister!" Thank you for taking the time to rate us and provide feedback, it means a lot. We're glad you're part of our client family."
Dominick B.
Mar 2023
The technician was very thorough and informative.
Response from Mr. Rooter of the Shenandoah Valley
"."
Raymond A.
Dec 2022
Very professional crew and courteous
Response from Mr. Rooter of the Shenandoah Valley
"Great to hear from you, Ray! Thank you for choosing Mr. Rooter Plumbing of the Shenandoah Valley for the replacement of your water heater. Very professional crew and courteous are two of the many reasons they call us Mister! We are proud to earn your 5-star review across the board, including the categories of quality, customer service, and value for the money. Thank you so much! Welcome to the family and we are glad you joined our Advantage Plan for peace of mind through preventative maintenance."
Eric S.
Apr 2022
G
Jennifer M.
Jun 2019
Mitch was very helpful and friendly. He educated me on the problem so I would know what to look for in the future. Am very happy I used Home Advisor to find a reputable HVAC servicer!
Shawn F.
Jan 2019
The 2 technicians that came out and the person who assisted on the call were extremely professional and very helpful. They provided service immediately at an extremely reasonable cost. I was stuck and literally within minutes of the request the company called and had a technician on the way. I could not speak more highly of this company and the way they went out of their way to assist me in resolving my issue. If you need assistance then you should not have any issues with hiring this company.
Kevin W.
Aug 2018
I was told on the phone that there would be a diagnostic fee. When I asked if that included the repair never got a definitive yes or no answer. The person on the phone brought up the subject of a coupon instead. When the repair was done and the bill was presented our jaws hit the floor with the high cost.
Brian P.
May 2018
I hired AireServ to do an A/C maintenance. I wasn't sure if I was going to have them do it or get my regular HVAC company to do it when they had the time. I was offered a coupon that was in the mailer. I usually don't like using a contractor who uses a coupon but figured it was just maintenance check and figured the A/C might need a charge. I should have known better though. The tech showed up and was pleasant but I was not home but my daughter was. The tech said about our system being old and not seeing a furnace like ours (it is only 10 years old and oil). My daughter said she heard the tech on the phone numerous times in the basement where the furnace is and then he asked her turn on the A/C. She did and guess what, he called her down and said the relay was burnt and you could smell smoke. He got on the phone and quoted $378 to replace the relay. She said that it would have to wait until I got home. The tech asked if she wanted to try the heat before he left. She declined and waited for me. The furnace worked prior to the tech arrival and so did the A/C but wasn't blowing as cold as it did the prior season hence why we called. When I got home, nothing worked! No heat nor A/C. The tech should have know for one that neither would work if the fan relay burnt and two, I can't prove it... but I believe the tech did not know what to test (maybe why he kept calling his boss) and shorted it. Not only was the fan control burnt, but the fan timer was shot. $60 dollars in parts and it was back to the way it was before the tech's arrival... not $378 as quoted!! Lesson learned, never use a company with coupons and just wait for your regular company to do the work because, he knows what he is doing. I will never use AireServ, nor recommend them ever to anyone.
Response from Mr. Rooter of the Shenandoah Valley
"Hi Mr. Potter. Thank you for sharing your experience with us. I have forwarded your comments to our operations Manger, Ryan Bramble. He will be reaching out to you for further clarification. Please feel free to call our office at your convenience at 540-631-9670."
Ron H.
Jan 2018
Jim M.
Nov 2017
It was great and will use them again
Ed R.
Nov 2017
Very thorough & knowledgeable. Great service and price.
Licensing
Licensed*
Trade License Number
2705701440
Trade License Locale
VA
Trade License Expiration
11/30/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Mr. Rooter of the Shenandoah Valley is currently rated 4.6 overall out of 5.
Monday: 12:00 AM - 11:59 PM
Tuesday: 12:00 AM - 11:59 PM
Wednesday: 12:00 AM - 11:59 PM
Thursday: 12:00 AM - 11:59 PM
Friday: 12:00 AM - 11:59 PM
Saturday: 12:00 AM - 11:59 PM
Sunday: 12:00 AM - 11:59 PM
Mr. Rooter of the Shenandoah Valley accepts the following forms of payment: CreditCard
Yes, Mr. Rooter of the Shenandoah Valley offers free project estimates.
No, Mr. Rooter of the Shenandoah Valley does not offer eco-friendly accreditations.
No, Mr. Rooter of the Shenandoah Valley does not offer a senior discount.
Yes, Mr. Rooter of the Shenandoah Valley offers emergency services.
Yes, Mr. Rooter of the Shenandoah Valley offers warranties.