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"As always, Short Pump Heating & Air continues to excel at customer service. The technician, Scott, showed up right on time (which is typical for SPH&A), extremely courteous (also typical), and did a timely but thorough job of the system checkup. This may be my favorite local business in the Richmond area; I feel I get a tremendous amount of value for the products and services they provide. When we needed our downstairs unit replaced two years ago, I went to great lengths to find the best possible value. During my research, I kept seeing comments about how great Short Pump Heating & Air was, and I have to say, it's all true. When they installed the downstairs unit, I was extremely impressed by the professionalism of the entire team, from the office staff to the technicians to the owner. In fact, I was so impressed that I had them replace the upstairs unit a year later, and didn't think twice about whom to call. As a homeowner, it gives me great peace of mind to have such a reliable organization as SPH&A for something as important as our heating and cooling system. This most recent service may have been a routine maintenance check, but it's great to know they still commit themselves to service excellence for their customers. A+ to Scott and the entire SPH&A team."

"They installed a new HVAC system at our home."

"Great Company! Would definitely use again! Professional and honest! Installed brand new heat pump. We are very pleased with their service!!"

"I was highly pleased with Jim's work. He not only accomplished everything on my list, but he made several suggestions on several
issues that added further performance improvements. 
Jim's response time from my original call was excellent. He is very easy to work with, communicates well and is very customer-oriented.
 
The amount he charged me for the work done and considering the time spent traveling to my house, doing the work and answering my questions and giving me advice was very reasonable. 
I highly recommend Jim for computer installation, network issues,  problem resolution and performance improvement. I will definitely call him in the future for any new issues I have.


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"We had our ancient oil-fired boiler replaced with a natural gas, modern unit and separate hot water heater. On the one hand, it seemed like anything that could go wrong, did go wrong. On the other, we are very happy with the end result. The reason for my excellent rating is that this company responded to all of the issues quickly and decently. When a water leak under the house and another issue caused us to be without water (and hot water) for a night, they sent us to a hotel and paid for it. The owner, Andy Anderson, is a stand up guy. The (many!) extra pieces of work that had to be done (some possibly caused by the workers, but equally possibly due to old piping in a 96 year old house) were done at no extra cost to us, because he stands by his company, the quality of work, and cares about his company's reputation. If one guy didn't know how to do something, another was sent to deal with it, and make it right. Andy saw to the final check personally, which meant a lot to us- the end result is a perfectly functioning boiler and hot water heater. We would highly recommend this company and we are very happy."

"There was only one hang up. When I contacted them through e-mail I indicated that I wanted to talk about installing an antique wood burning stove in addition to the chimney inspection and cleaning. The appointment was made for the afternoon on a certain day. But, the guys called that morning and left a message on my voicemail saying they could come early. I did not get the voicemail and they showed up early anyway. I was not home but my mother was there. Unfortunately, these guys did not get the word from the scheduler in the office that I wanted to talk about the installation of the wood burning stove in addition to having the chimney cleaned. So they came did they work and left. I called the workers back (since I had their phone number from the voicemail) and communicated my annoyance at the schedule change. The guy was very apologetic and offered to come back though he was no longer available at the scheduled time which I had blocked off on my calendar.
However, we ended up talking about the project over the phone and he was able to give me all the information I needed about the potential installation over the phone. He was very knowledgable and helpful. So, I'd like to give them a "B" for punctuality though that doesn't seem to really fit the situation. So they get all As despite this little hitch.
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"The serviceman did a great job in installing the new burner. Did it with ease."

"Excellent work! Immediate response to call for an estimate. Estimate fair and honest. Kitchen range hood vent & ducting needed to be replaced and installed. Work done on time properly per estimate. Would def hire again!"

"IT STARTED WITH THE AIR CONDITIONING IN OUR HOUSE, SUDDENLY IT WENT DEAD, THE TEMPERATURE STARTED TO RISE, I CALLED A FEW COMPANIES BUT THEY WERE BOOKED UP THE ERLIEST OPENING THEY HAD WAS FOR 2 WEEKS.
I KEPT SEARCHING FOR LOCAL COMPANIES AND HVAC EVOLUTION CAME ON THE LIST I CALLED THEM AND WITHING 2 HOURS THEY SEND A TECHNICIAN, WHO WAS VERY PROFESIONAL, HE PRESENTED HIMSELF AS  MR.CORDON, HE STARTED TO CHECK THE UNIT AND FOUND OUT THAT THE OUTDOOR FAN MOTOR WAS DEAD, HE EXPLAINED TO ME
THAT THE OUTDOOR FAN MOTOR WAS BURNT AND NEEDED TO BE REPLACED, HE DID NOT HAVE THE MOTOR WITH HIM
BUT HE WOULD BE ABLE TO PICK IT UP TODAY HE SAID. HE GAVE ME THE PRICE THAT I AGREED ON IT, HE LEFT AND IN ABOUT ONE HOUR HE CAME BACK INSTALLED THE NEW MOTOR, CHECK THE PRESSURES ON THE UNIT, AND WITHING A FEW MINUTES I STARTED TO FEEL THE COLD AIR COMING OUT.  HE ALSO EXPLAINED TO ME THAT THE INDOOR AND OUTDOOR COILS NEEDED TO BE CLEANED, I AM PLANING TO CALL THEM BACK TO CLEAN MY SYSTEM, I AM GLAD I FOUND HVAC EVOLUTION ON LINE, THEY WERE FAST, RELIABLE, AND THEIR PRICE WAS NOT AT ALL THAT BAD FOR THE KIND OF SERVICE THEY PROVIDE.
I WANT TO THANK HVAC EVOLUTION FOR THEIR PROMPT SERVICE, AND I WANT TO THANK MR.CORDON FOR THE PROFESIONAL WAY THAT HE HELPED ME.
 THANKS MR. CORDON
AND THANKS HVAC EVOLUTION."

"I decided not to do my furnace at that time.
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