Resurface Inc
About us
Resurface Incorporated is a certified small woman owned business located in Manassas, VA. After being involved in the asphalt industry for over 15 years we have refined our processes and stream lined our costs to bring our customers the best possible service at the lowest possible price. A large part of our business is servicing utility contractors in the Virginia, Maryland, and Washington, DC areas. Cost is determined by the job. No subs.
Business highlights
Services we offer
Concrete & Asphalt paving. Seal Coating.
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
57% | ||
7% | ||
7% | ||
14% | ||
14% |
Scheduling was a nightmare, as on first attempt there was an error on Resurface's part getting miss utilities to mark area. (Took day off and lost wages for no satisfaction). Should have been called prior to crew showing up and not doing work.
Second attempt went better on scheduling and getting utility lines marked. Crew did satisfactory work, but damaged siding on my garage (did not notice until they were long gone). No satisfaction from Management when calling for help or price adjustment. Was actually threatened (by means of finance charges if invoice not paid quickly) by MATT, when I finally reached someone to talk to. Was told that "this was construction, these things happen."
Would not use again or recommend to anyone.
My biggest complaint was being moved forward twice - took a month to get the work done. Finally, when they installed the cautionary sign across my driveway, they drove the stake through a sprinkler line. They put the stake right next to a sprinkler head, and cut the water line. UGH! Repairing the sprinkler cost a lot more than re-surfacing my driveway! I would not use them again, nor would I recommend them to friends.
At some point on Friday a big storm swept through the NOVA area. When I arrived home from work about 6pm (on the 27th) what I saw was a disaster. My driveway looked worse then before it was resealed. Most of the sealant they had put down had washed away from the driveway, there was also a lot of sealant splatter on my front stoop. Also they had put up a plastic tarp in front of my garage door and the stairs leading up to my neighbor I guess in attempt to stop the splatter from happening which means they were well aware it was going to rain. They also had pulled up a bunch of my front garden paver stones for whatever reason and didn't put them back. They had also left a bill on my front door.
I took some photos of the mess and the bill and went inside to give them a call. The problem obviously being Friday afternoon they were now closed for the weekend. I also emailed them the photos and asked them to call me. Again on Sat. I called and left another message, I didn't want to even attempt putting my car on the driveway yet. Finally Sunday someone knocks on the door and he said he was coming by to check the driveway. He said he would come back Monday to fix it and powerwash the front stoop, but I should call the office.
Monday the 30th I called and they said they would get someone out later in the week to redo the driveway. At this point I said that was unacceptable as it had now been 3 days since I could use my driveway. They then said they would send someone out that day.
When I got home from work, they had indeed redone the driveway and it looked much better, but they had missed a few spots as well as the stoop was not power washed, there was a note on my door stating they didnt have access to water and I needed to call the office to schedule another appointment. I called the office the next day and told them I had turned the rear hose bib and they said they would get someone out there.
Finally on July 11th someone came out and power washed the stoop (they did a decent job) though not surprisingly they didn't fully turn off the water valve and we found it dripping the next day. Also they did not reseal the spots that they had missed the first time.
Overall I was not impressed with anything this company did and would not use or recommend them.
Licensing
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