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"The installation went as planned."

"We had a great experience with Franklin Heating/Cooling and their employee Tony when they came to fix our AC. From start to finish, Tony was professional, efficient, and incredibly honest. It's not every day you come across a service company that doesn't try to upsell unnecessary repairs or replacements. They took the time to thoroughly assess the issue, explain what needed fixing, and offered a clear, fair solution. We really appreciated his transparency and how he genuinely prioritized our best interest over making a quick sale. It's rare to find companies that are this trustworthy, and I will definitely be using them for any future HVAC needs. Highly recommend!"

"This is a follow up to my new heat pump installation in 12/2022. Everything is working great. The variable stage heat pump costs more, but it is much better than my old, basic single stage. The air handler was in my office closet, so I spent the day working from home with them working in the same room. Funny and honest techs...I actually enjoyed seeing the entire install while doing my own work. I highly recommend them!"

"The service was excellent and the price very good. Peter the technician was very knowledgeable and provided good advice on keeping the entire system running smoothly. He even rerouted a drain pipe from the evaporator to make it more efficient and gave pointers on keeping it clean, while also installing cut off valve to shut down the system in case the pipe becomes clogged, at no additional cost. Peter left the service areas cleaner than when he arrived. The service manager even came to assist as a fellow employee had called in sick. That is teamwork and a manager that cares about his people, and his costumers. He knew I didn't want someone in my house until 9 p.m. that night, and that Peter probably didn't want to do that either, so he came to assist so they both got out of here by 5 p.m. with a wonderfully done job. I can't find a reason to do business with anyone else in this town for my heating and cooling needs."

"Apex Plumbing, Heating and Air Pros, are the place to go. They come out and give you a free estimate and honest opinion. I had them replace my water heater and my furnace, and they did a wonderful job on both. I felt that I got the best deal and I was not taken advantage of because I am a woman. I fully recommend Apex and would not go with anyone else"

We pride ourselves on the quality work we provide, while delivering great customer service.We have 20+ years experience in hvac. Check out our services offered and call or click to schedule an estimate today! “Service is a attitude not a department”

I provide dependable, high-quality services with a focus on craftsmanship, clear communication, and getting the job done right the first time. Whether it’s home repairs, renovations, or maintenance projects, I take pride in delivering work you can trust and results that last.

"They arrived on time on the date that they said they would.
It took about 2 1/2 days to complete the job and they kept us informed throughout the process.
The installation was performed just as they said it was, and, for the most part, they kept the home and basement clean throughout as well.
Their installation process is just as it should be.  Consultation with salesman and installation supervisor, 2-3 person installation crew doing the work, and an installation tech follow-up for inspection and fine-tuning.
I would highly recommend using Comfort Xpress.
"

"It went well. The only thing that I did not understand, was the extra $38 for the cleaning of the flame sensor. The deal said it was included in the original cost of the deal: "verify line voltage; low voltage; micro amps of flame sensor; clean if below 2.0". If there are going to be embedded charges, they should be specified in the wording of the deal. As a result, the $39 tune up costed $77. Kinda misleading. $39 for a Furnace Tune-Up, (60.61% Savings), Reserve Now for $29.25 Gas Furnace/Heat Pump tune-up includes: cleaning; safety check; check thermostat and filter; clean blower section (does not include squirrel cage); clean burner section (if accessible) and check condensate drain; visual Inspection of wiring, vent pipe; heat exchanger, and burners; verify line voltage; low voltage; micro amps of flame sensor; clean if below 2.0; inducer capacitor MFD; proper inducer amp draw; blower amp draw; blower capacitor MFD; ohm test hot surface igniter; measure for proper gas pressure at outlet; measure and verify proper temp rise and verify safe CO level in home; check humidifier and humidifier pad; analyze combustion gas: O2%, CO, CO2 and measure flue temp"

"The one plumber who came in was very good and very easy to work with and did a very professional job. I have used them several times and I have always been satisfied. I would continue to use them in the future. After discovering that we didn't have hot water on a Saturday morning, I called Ben Franklin, who installed the water heater in April. After two attempts contacting their answering service, they finally contacted me 2 hours after the 2nd attempt when I had gotten another plumber. The owner called me on Monday and apologized for his answering service and offered to pay for the service call from the other plumber and install the gas valve required for free. I really think this is excellent customer service. When you acknowledge that you have a problem with your system and immediately make it right, that is all you can expect from a service provider. They have done excellent work for me in the past and only my initial frustration made me call someone else. I recommend them highly."