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"The installation went as planned."

"We had a great experience with Franklin Heating/Cooling and their employee Tony when they came to fix our AC. From start to finish, Tony was professional, efficient, and incredibly honest. It's not every day you come across a service company that doesn't try to upsell unnecessary repairs or replacements. They took the time to thoroughly assess the issue, explain what needed fixing, and offered a clear, fair solution. We really appreciated his transparency and how he genuinely prioritized our best interest over making a quick sale. It's rare to find companies that are this trustworthy, and I will definitely be using them for any future HVAC needs. Highly recommend!"

"This is a follow up to my new heat pump installation in 12/2022. Everything is working great. The variable stage heat pump costs more, but it is much better than my old, basic single stage. The air handler was in my office closet, so I spent the day working from home with them working in the same room. Funny and honest techs...I actually enjoyed seeing the entire install while doing my own work. I highly recommend them!"

"The service was excellent and the price very good. Peter the technician was very knowledgeable and provided good advice on keeping the entire system running smoothly. He even rerouted a drain pipe from the evaporator to make it more efficient and gave pointers on keeping it clean, while also installing cut off valve to shut down the system in case the pipe becomes clogged, at no additional cost. Peter left the service areas cleaner than when he arrived. The service manager even came to assist as a fellow employee had called in sick. That is teamwork and a manager that cares about his people, and his costumers. He knew I didn't want someone in my house until 9 p.m. that night, and that Peter probably didn't want to do that either, so he came to assist so they both got out of here by 5 p.m. with a wonderfully done job. I can't find a reason to do business with anyone else in this town for my heating and cooling needs."

"It went well, the best thing about getting my water heater was the people who installed it."

We pride ourselves on the quality work we provide, while delivering great customer service.We have 20+ years experience in hvac. Check out our services offered and call or click to schedule an estimate today! “Service is a attitude not a department”

I provide dependable, high-quality services with a focus on craftsmanship, clear communication, and getting the job done right the first time. Whether it’s home repairs, renovations, or maintenance projects, I take pride in delivering work you can trust and results that last.

"Installation went great , workers Pat , Scot and Scot were very professional and any questions I or my wife had they answered very professionally . I am very pleased with the installation they did ."

"I submitted a request on Angies List for a quote on my AC unit. I was unsure if a repair or replace was needed. I almost immediately had a call back and a schedule for someone to come take a look. Mike called me before arriving and was very prompt. He was very polite and professional and took time to fully inspect the unit. It turns out a new unit was needed and he went through my options and quoted prices. The pricing is very competitive. A new unit was scheduled for installation the next day. The AC installation was done very professionally. During the install a crack was found in the heat exchanger of the furnace. Again exceptional service was provided from quote to install. Big shot out to Mike Brown, Brock, Haidar, Brian and Dakota. There was another gentlemen with Brock and I can’t remember his name. So sorry!! If you need any work done on HVAC, give Five Star heating and cooling a shot. awesome job guys!"

"I was conflicted on this review, as they were very helpful and sent someone out very quickly. I had never used them and had someone I usually use but they were busy and I didn't have hot water until this was repaired. So I went with Benjamin Franklin. Professionalism was a little lacking. I mentioned on the phone that they would need a ladder, but they didn't have one. So they were hoisting each other up and climbing on the top of my furnace room door in order to get into the attic. It was a very dangerous thing to do, and could have caused injury to themselves or damage to the property. I borrowed a ladder from my neighbor after they did that a couple times. The big issue, though, was price. There were two guys there, one of which was clearly a "helper" grade and not an experienced plumber, and they worked for three hours. The only materials used were a gas shutoff valve, a pipe cap, and a small plastic access panel to cover a hole they cut in the wall. The charge came to $853 which is high for the time and materials involved. It turns out they use a "book rate" which means they charge a flat fee for given actions regardless of the actual time or money involved. As an example, the helper spent 15 minutes installing a $5 access panel and they charged me $150 for that specific item. (And, incidentally, the hole they cut in the wall ended up not being needed.) In the end, they did get it to where I could have the gas turned on. The root problem isn't fixed - I'll still have to get the gas line to my garage repaired. I'm happy with the fact that I have hot water, but I'm not happy with the price. If I had known they charged such high prices, I would have waited two days and had my usual plumber do the work. They're not bad guys, they're just expensive and not the most professional outfit. I wouldn't recommend them unless you absolutely had to have the work done right away."