Get matched with top window shutter pros in Dewitt, VA

"The work was done professionally and quickly to the specifications I wanted. I would hire them again."

"This family owned business was GREAT. Showed up when they said they would, polite, professional and got the job done!"

"I own an 90-year old historic colonial high school turned into a bed & breakfast. The windows were neglected over the past 20-30 years and in serious demand of work. Modern day window contractors were not going to understand this job. It's very difficult to find a contractor that will come through on a promise and has the skill to do as they boast. The day that Grady stepped into my 90 year-old home that needed historic window restoration, he became a part of the house. He knew exactly what had to be done. More importantly, he understood my expectations. These windows needed special attention. There was a level of detail required that not any expert would be able to handle. Grady took the time to learn their needs and stayed on the job until it was to my satisfaction. He even reworked an entire window just because I didn't like the way that it looked. Grady truly showed expertise with his ability to work on such a delicate job and even taught me a few things about historic window repair. He replaced broken antique glass with one just as aged and just as historic. If a window had to be completely rebuilt beyond his solid estimate, he did it without any complications to my budget. My windows are not only restored, but they are literally brought back from the past. Any enthusiast will appreciate the lint-seed oil, putty, and antique glass that was all restored to perfection. It was a pleasure having Grady work with us. He even stayed in the house at times to make sure he was available for the job. In fact, we're going to rename the room in which he stayed to "Grady's Den". Thank for bringing character and craftsmanship to my investment!"

"Made an appt. with Castle Rep, James, for 17 windows and vinyl siding. He spent 1 hour talking about how great his company and windows are before finally getting down to the issue. We were told that CASTLE makes and services their own window, with all the best technology and technicians available. The price per window for energy efficient came out to over $1,200 per double-hung window! And since they make their own products, we could not find a way to compare quality and price with other manufacturers. But his per-window price exceeds the average price of $500-700 by A LOT! When we balked, he made a call to his "manager" to see if we qualified for a "special promotional" discount. If we were to commit right there on the spot, we would get an additional 10% off! Still way to high. We said we would think about it (he got sad and snippy), and that we wanted to hear about the vinyl siding quote before we made any decisions. He told us he could not give us a siding quote until his company did an "eagle view" measurement, which would require another appointment! We had no intention of sitting through ANOTHER high-pressure appointment. High pressure, long-drawn out presentation and he would not leave us with anything in writing! No brochures, prices, nothing! He refused to put anything in writing and we could not have a break down of labor and costs. I even asked him if I could have a copyhh of the window warranty and he said "only if you purchase right now." And they did not come prepared with references or previous job locations! When we further researched the company, we found they did make very excellent products, but the #1 complaint was by far that they did not honor their lifetime warranty and that customer service was horrible. In the end, we chose not to do business.."

"The initial contact was prompt and professional.  Mr. Delgado came at the appointed time to pick up my chairs.  He is a very professional, polite, respectful businessman.  This was the first time I have ever had furniture reupholstered and I felt comfortable in dealing with Mr. Delgado.  He picked up my chairs on Thursday, July 24th.  I had to buy the fabric which was a difficult job for me.  I had to consult several friends and design shops before I settled on fabrics.  Mr. Delgado picked up the fabric from my home on Wednesday, August 13th.  On Thursday, September 4th I realized I hadn't asked for a target date for the delivery of the completed chairs.  I emailed Mr. Delgado and asked him for a possible delivery date.  He responded with a date of Friday, September 26th.  The date came and went without an email or call from Mr. Delgado.  I waited until Sunday evening, September 28th to email Mr. Delgado about the missed appointment.  At this point I'm getting worried about my chairs.  Mr. Delgado did email me on Monday, September 29th with an apology.  He had a family emergency and had to leave town.  He said that he would call me during the week to set up a new delivery date.  By Thursday, October 9th I still hadn't received a phone call about a new appointment.  I emailed him and asked if he'd rather not complete the chairs.  He emailed me with a new delivery date set for Wednesday, October 15th.  When he delivered the chairs all the anxiety I had about them vanished.  The chairs are beautiful having been very professionally cleaned and upholstered.  I have been given unsolicited compliments about the chairs by every visitor to my home who was familiar with the chairs from before and by some who were seeing them for the first time.  I would have given Metropolitan Restoration Center an A for Responsiveness and Punctuality if I had received a phone call or email about the missed appointment or a rescheduled appointment.  I would use him again with a better understanding about prompt communication.
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"Castle called to set up measurements for window manufacture. Their rep showed up on time and was a relatively quick procedure to measure. They called again once windows were ready to install, to set up installation date. Superb job performed by the removal/install team. They called the day before their arrival and then again the morning of arrival. Went straight to work and were productive from start to finish. I had two sets of double windows replaced with double slider windows and you cannot tell the new windows frames are different from what was originally installed. Thoroughly cleaned the work area, to my satisfaction, when they were done. The only problem was they provided only half screens instead of full screens for the double sliders, however they rectified this when informed."

"Fast response, reasonable price and great service."

"Plans were well executed and very complete, including redoing the floor plan when I asked to take advantage of the view through living room window.

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"I have previously provided a thorough review and photos of this project, but since Maurice and James did such a thoughtful and careful job for me, I don't mind saying again that if I have another suitable home project I will definitely call them again."

"Spectacular!!! So nice, I don't want to rent it to vacation guests; however, it is part of my business and I must.
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