Get matched with top window shutter pros in Victoria, VA

"This family owned business was GREAT. Showed up when they said they would, polite, professional and got the job done!"

"They are awesome! Very efficient."

40 years experience in: plumbing, basic electrical, deck repair/ build, audio/video, bathroom/ kitchen remodel, tile and laminate flooring.

I have been working in construction most of my life. I have done full bathroom remodles, install electrial outlets and fans. I have installed bathroom vent fans and put together many home projects for customers. I am taking HVAC classes currently and plan to get licensed soon. Shower installs and faucet installs. I am a disabled Veterian so there are limits on my work, I can lift up to 50 lbs but have to be careful of my back.

I pride myself and my crew to give the best service and treqt it as if it was ours

"Made an appt. with Castle Rep, James, for 17 windows and vinyl siding. He spent 1 hour talking about how great his company and windows are before finally getting down to the issue. We were told that CASTLE makes and services their own window, with all the best technology and technicians available. The price per window for energy efficient came out to over $1,200 per double-hung window! And since they make their own products, we could not find a way to compare quality and price with other manufacturers. But his per-window price exceeds the average price of $500-700 by A LOT! When we balked, he made a call to his "manager" to see if we qualified for a "special promotional" discount. If we were to commit right there on the spot, we would get an additional 10% off! Still way to high. We said we would think about it (he got sad and snippy), and that we wanted to hear about the vinyl siding quote before we made any decisions. He told us he could not give us a siding quote until his company did an "eagle view" measurement, which would require another appointment! We had no intention of sitting through ANOTHER high-pressure appointment. High pressure, long-drawn out presentation and he would not leave us with anything in writing! No brochures, prices, nothing! He refused to put anything in writing and we could not have a break down of labor and costs. I even asked him if I could have a copyhh of the window warranty and he said "only if you purchase right now." And they did not come prepared with references or previous job locations! When we further researched the company, we found they did make very excellent products, but the #1 complaint was by far that they did not honor their lifetime warranty and that customer service was horrible. In the end, we chose not to do business.."

"The initial contact was prompt and professional.  Mr. Delgado came at the appointed time to pick up my chairs.  He is a very professional, polite, respectful businessman.  This was the first time I have ever had furniture reupholstered and I felt comfortable in dealing with Mr. Delgado.  He picked up my chairs on Thursday, July 24th.  I had to buy the fabric which was a difficult job for me.  I had to consult several friends and design shops before I settled on fabrics.  Mr. Delgado picked up the fabric from my home on Wednesday, August 13th.  On Thursday, September 4th I realized I hadn't asked for a target date for the delivery of the completed chairs.  I emailed Mr. Delgado and asked him for a possible delivery date.  He responded with a date of Friday, September 26th.  The date came and went without an email or call from Mr. Delgado.  I waited until Sunday evening, September 28th to email Mr. Delgado about the missed appointment.  At this point I'm getting worried about my chairs.  Mr. Delgado did email me on Monday, September 29th with an apology.  He had a family emergency and had to leave town.  He said that he would call me during the week to set up a new delivery date.  By Thursday, October 9th I still hadn't received a phone call about a new appointment.  I emailed him and asked if he'd rather not complete the chairs.  He emailed me with a new delivery date set for Wednesday, October 15th.  When he delivered the chairs all the anxiety I had about them vanished.  The chairs are beautiful having been very professionally cleaned and upholstered.  I have been given unsolicited compliments about the chairs by every visitor to my home who was familiar with the chairs from before and by some who were seeing them for the first time.  I would have given Metropolitan Restoration Center an A for Responsiveness and Punctuality if I had received a phone call or email about the missed appointment or a rescheduled appointment.  I would use him again with a better understanding about prompt communication.
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"James did a great job. Arrived on time and completed work same day. Very pleased with his work ethic"

"Castle called to set up measurements for window manufacture. Their rep showed up on time and was a relatively quick procedure to measure. They called again once windows were ready to install, to set up installation date. Superb job performed by the removal/install team. They called the day before their arrival and then again the morning of arrival. Went straight to work and were productive from start to finish. I had two sets of double windows replaced with double slider windows and you cannot tell the new windows frames are different from what was originally installed. Thoroughly cleaned the work area, to my satisfaction, when they were done. The only problem was they provided only half screens instead of full screens for the double sliders, however they rectified this when informed."

"Plans were well executed and very complete, including redoing the floor plan when I asked to take advantage of the view through living room window.

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