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"I can't say enough about how well this went. We could not afford an encapsulation of our crawl space but were having humidity and water issues. Mark came out and was able to not only dry up the current water but he put a dehumidifier underneath that completely cleared up the humidity issue. He fixed our crawl space door as well so we have not had any further standing water issues. I have recommended him twice to others and they have been very happy."

"From the initial visit with the salesman to the production coordinators to the project managers to the boots on the ground (or roof) my experience with Home Genius Exteriors has been amazing! Tony, the Project Manager, is incredibly knowledgeable and personable. He took the time to walk me through every phase of my roof and siding replacement. He was very responsive, even during off-work hours. He addressed every concern I had and was thoughtful in his responses. He was very thorough when conducting inspections, identifying action items I didnâ t see, even if it meant additional work for his field crew at no extra cost. I canâ t say enough about the field crews for both my roof and siding replacements. They were incredible and they didnâ t treat my house as â just the next jobâ . They catered to my houseâ s needs, worked extremely efficiently, and did everything I asked of them. I would highly recommend Home Genius Exteriors for roof, siding, and gutter needs!"

"The process went very smoothly.  There were several teams that worked on my project.  The initial workers removed all of the old insulation and trash left under the house during construction, and cleaned the joists.  Later a perimeter drain system was installed, and the final job was to insulate the foundation perimeter and install the vapor barrier.  

All the work was done in a professional manner and the workers were all very courteous.  They were on time and on budget."

"Matt Epperly was very professional and new about insulation for our crawl space. He came and went under our house and took pictures. We did not know about the mold which he showed us. He made the suggestion of the spray foam and the Friction-fit rigid foam board door panel to be installed behind our existing crawl space access door. Spray Foam in crawl space rim and band joist for air-sealing and insulation. He also mentioned before the foam insulation spraying anti-microbial solution on all crawl space wood substructure. We were also told we would get free a Wireless Hygrometer. It displays the temperature and humidity both inside your crawl space. It was all accomplished in a few hours. They informed us for our protection to leave the home and come back. Everything was done neatly and no mess left."

LEVEL Home Pros, LLC proudly serves it's customers with pride, integrity and attention to the details that matter most to you. This is one of the many things that sets us apart from the rest. We are locally owned and operated. Give us a call today!

"They installed insulation were very prompt. Would definitely use them again."

"Well, it depends on how you look at it. In the end, all is good but I hadn't planned to take the route that I did to get there. First, I want to say that all of the employees that I dealt with, from the Vicki on the phone to the supervisor (sorry, can't remember the name) and the guys that came to work (Bill and David), were the best! Very helpful, friendly and professional. In these days of extremely poor customer service, it was a breath of fresh air. I really appreciate it. Now, on to my story. Worth the read to get a good impression of the quality of work. We started getting an odor similar to a dead mouse from our vent ducts. We live in a very rural area, so mice are not uncommon. So, I bought the coupon for duct cleaning. Air Duct Care contacted me and we set up a time for them to come and do the work. Part of the service was a duct inspection, so they started there. I truly believe that if the ductwork been in good shape, that the cleaning would have been accomplished and they would have gone on their way. I say this because I don't want you to think that this is a bait and switch. They started the inspection in our crawl space and promptly found that it was a much bigger job than any of us had anticipated. What they found was the entire return duct from my AC system laying on the ground half full of water. Investigation revealed that the condensate line from the air handler had clogged which caused the condensate to backup into the air handler. It overflowed the drip pan and went directly into the return trunk. The trunk got so full and so heavy that it just dropped out of the system. The smell was due to dead mice (or so we thought) because the air handler was taking a suction on the crawl space rather than the return trunk. The crawl space smelled awful. The AC system was blowing this throughout the house. They offered to repair the return trunk and clean the ducting, but recommended against it. Further inspection revealed multiple trunks with damage to the outer insulation from external forces, some which might be mice. They said that they could clean it, but if mice had gotten into the ducts that they may not be able to clean it 100% and would not be able to keep the mice from returning to the ducts. I agreed and determined that we needed to replace the entire duct system in the crawl space. The supervisor described their materials to me and the process that they would use to replace the ductwork and I asked him to provide me an estimate. He did tell me that the insulation that they used was expensive, but it would be worth it in the long run. Again, this was NOT a bait and switch. This was truly the right thing to do. The existing ductwork had been installed following Isabel and was done quickly with low quality materials because it was done in a hurry with few available resources. The wrote up an estimate and sent it to me via email. Obviously, at first glance, the price was much higher than I had expected. But again, I had expected to pay the $165 to get the ductwork cleaned and inspected, not to get the entire duct system replaced. But looking at the job and the materials, the price was very reasonable. They deducted the cost of the coupon that I purchased as well as applying another Angie's List discount to the bottom line. If they had just come and replaced the ductwork, this would be the end of the review, but I really have to share what happened next. The first day of the job was ripout of the existing ductwork. This involved pumping out the water that had accumulated in the return duct. The return duct had been leaking, so there was water in the crawlspace (it is vinyl encapsulated, so it was obvious). So, ripout day went well. Crawlspace smelled awful, but they didn't complain. The next day, they returned only to find more liquid in the crawl even though I had corrected the condensate line issue and they had pumped it out the day before. They also mentioned that it seemed like there was liquid under the vinyl, which was not expected. This is why I'm continuing the review. They could have left it at that, but they didn't. They noticed that the main sewer line from the house out of the crawl was directly under the crawlspace access (covered in vinyl) but as it went toward the house, it was exposed from the vinyl and was PVC. But they said that it seemed that the liquid under the vinyl seemed to be more near the pipe under the vinyl. I said that if they wanted to they could cut the vinyl and see if they could tell where the source was. They could have just said (not my job) and carried on with the duct replacement, but they didn't. They cut back the vinyl to find a cast iron pipe connected to the PVC that had a huge crack in it. That is where the liquid was coming from and that is why the crawl smelled so bad! If they had just done their job and not investigated for me, we would not have located that problem. I really appreciate them going the extra mile! They even attempted to seal the crack with the waterproof tape in their kit while we waited on a plumber. I called a plumber, and he came to evaluate. He removed the tape to inspect it, determined that the pipe had to be replaced and we scheduled the work for the next day. The duct team resealed the pipe and the vinyl the best they could, pumped out the crawl and continued their job. The plumber came the next day and they just worked around him even though he had to work in the crawl access. Not a complaint the entire time. Bill and David are awesome workmen that Air Duct Care is very lucky to have. I really appreciate everything that they did for me that was over and above. The ductwork was completed, all is very sturdy and professionally done. But that was expected. I tell you, customer service like that is extremely rare these days. A contractor that does what he says he will do, and goes the extra mile even though he doesn't have to. Hopefully, I won't have to call them for more than an annual cleaning, but if I ever need a job like this done again, I know who I am calling!"

"These guys are awesome. Never had to wait for them to show up and very fair pricing. Iâ d highly recommend these guys for any HVAC concerns. He was very thorough and explained everything and made sure when he walked out the door the AC was good to go!!!"

"They perform service annually. The work they did was varied, most of it was an inspection which was a one to two hundred dollar range. I did have some other work done that was around eleven to twelve hundred dollars. It keeps the moisture from coming underneath the house. The price was reasonable. I don't think they could have done anything differently. I've been using them since 2012."

We are locally owned and operated with 18 years of experience right here in Hampton Roads! We are offering 10% off all our services to all Angie's list visitors! Offering Rodent exclusion, pest, mosquito, termite, moisture, insulation, repairs etc! Free inspections and estimates !