Approved Pro
The Drying Co
Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair, Batt, Rolled or Reflective Insulation Install or Upgrade,
About us
The Drying Co. has been serving Greater Richmond & the Virginia Peninsulas since 2002. We are a Home Performance Contractor specializing in Attics, Basements, Crawl Spaces, Foundations, and Gutters. Our goal is to deliver comfortable, energy-efficient, durable, and healthy home & building environments for all of our customers. We understand that no home is exactly like another, so we take all the time you need to discuss your concerns and goals. We then perform a thorough inspection of your home and develop a plan to achieve your goals. We want to make sure our customers are comfortable with the recommendations we make, so we will spend all the time you need to answer your questions. Our services include; Attic & Home insulation, Basement Waterproofing, Crawl Space Repair & Encapsulation, Foundation Repair, Duct Insulation, Dehumidifiers & Sump Pumps, and Seamless Metal Gutters with Leaf Protection Options.
Business highlights
23 years of experience
Services we offer
Crawl Space Repair, Basement Waterproofing, Home & Attic Insulation, Attic Air Sealing, Radon Testing & Mitigation, Duct Sealing & Aeroseal, Foundation Repair, Seamless Metal Gutters, Gutter Covers, Foundation Drainage, Foundation Waterproofing, Foundation Repair & Stabilization
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.837 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 3% | ||
| 0% | ||
| 3% |
Showing 1-25 of 37 reviews
Russ G.
Sep 2023
Avoid them...their own intall tech walked into my house, looked at the work order and -incredulously- declared to me that 'whoever wrote this up...they were probably new. But this isn't going to solve your problem". That ACTUALLY HAPPENED. Drying Company completely botched the job. They failed to finish the work (offered some laughable small credit instead) and then sought civil remedy for an amount I don't owe. Oh, and they kept the deposit. To summarize: THEY BOTCHED A JOB AND THEN SUED THEIR OWN CUSTOMER. I was going to let sleeping dogs lie but now I'm going to use every consumer digital megaphone available. Just look at the photo! They were hired to spray foam my crawl space!! That's what they left...They claim this crawl space has been mitigated for pipes freezing.
Tyler T.
Jul 2021
My wife and I bought a new construction home with standard open 4" gutters. Very quickly we noticed the gutters were pitched incorrectly and collecting shingle grit and debris. This was causing the gutters to overflow during heavy rain events. We had The Drying Co. remove the new construction gutters and install Gutter Shutter. We're very happy with the installation and can already tell a difference during rain events. Dustin and crew were very professional and cleaned up well after the installation. Very happy with how the Gutter Shutter looks on the house and excited that I don't have to clean them!
Leoncio D.
Mar 2021
Very well!
Response from The Drying Co
"Thank you for taking the time to share your experience and review us! We appreciate your feedback. Please feel free to reach out if there is ever anything else we can do to help."
Spelna I.
Oct 2020
This is a copy of my email sent to them 3 weeks ago and I haven't heard back from them ? I wanted to share my feedback from my experience with The Drying Company. 1/ KNOWING YOUR PRODUCT The salesman assured me that they would be able to spray foam on existing insulation (Ceiling + Wall) because they have the best foam. When I asked him a second time, after another company told me that it would not work, he reassured me that it will work. So I signed with them. And when your technicians came on site, it did not work. BUMMER 2/ RECHARGING A LIFT => BEING EFFICIENT I provided a scissor lift for the technicians. And after working the whole day, they did not plug the lift in to recharge overnight. So when they arrived around 8 o'clock on Friday they could not work. 3/ CLEANING => DOING A NEAT JOB After the work was completed: The trash can was left full inside the warehouse. (See picture attached). The plastic protection was rolled up and dropped outside the warehouse alongside the dumpster (See picture attached). I have drops of spray foam on the drywall which was painted the week before they started the work & a BIG CHUNK above the restroom. (See picture attached). I am sorry but this is not acceptable. For a $35,000 job, I expected more professionalism. Even from the first day, when we had to unload your products from the truck, things were not as expected. I will not be recommending The Drying Company.
Response from The Drying Co
"Thank you for your comments. I’m sorry I had to find out about your dissatisfaction this way. I take great pride in the work we do and the many customers we have helped. I am truly sorry for my office not communicating with you as we should have. There is no excuse I can offer. I would like to give you my findings from interviewing my team and share pictures of the work and have sent you an email detailing this information. I truly am sorry that we upset you in not being able to complete the additional room with the vinyl faced insulation and for the other concerns mentioned above, but the work was completed as specified and as the pictures show(included in my email to you), was in good quality. I feel our biggest failure was not responding back to your concerns when you emailed us. This is not how we normally operate. We have spoken with everyone who was involved in your project including the production manager and scheduling manager. If it is not too late, I invite you to contact me to discuss this further. 757-566-8622."
Laurie P.
Jun 2020
EXCELLENT! Highly recommend. Staff was wonderful too. Great company...
Response from The Drying Co
"Thank you so much, [Member Name Removed]! We are happy to hear you had a good experience with our team and will be sure to share your feedback with them. Please feel free to reach out if there is ever anything else we can do to help."
Jose S.
Jun 2020
Everything started very good. I received a call the same day to schedule the initial appointment. Matt the salesman was on time and very professional. I had to wait two weeks for the installation, that was not a problem. I was contacted about 2-3 days before the scheduled installation date and I was told that they overbooked some jobs and needed to move the installation one day. I had no problem with that. I was scheduled for 3 days in a row to complete the job. The crew showed up in time and completed the first part of the job, a second crew and the remaining part. That's when the problems started. I sat in my house for the next two days waiting for someone to show up to complete the work. I received a call at the end of the second day to let me know that I was scheduled for the next day, at this time I was not able to accommodate that request because I had family coming on that day for one day (Friday). Then I was told that I would receive a call on Friday to schedule another day to complete the work. I received a call 4 days later to tell me that my work will be completed a month later because they were booked up. On top of that, they told me that someone had tried to contact me several times and couldn't reach me. That was a lie, no one called me. At this time, I decided to canceled the remaining work , I was not going to wait another month to complete my work for their lack of communication and follow up. Then I received an email trying to schedule my work for the next Saturday, they were making an exception to help me. Really? Why that option was not available before, specially when I have been very flexible with them. I decided to cancel the remaining work anyway. The quality of work is good, Matt was great,but the admin office really needs to follow up when they suppose to. Don't make promises that you can't keep and don't lie trying to cover your lack of planning and communication. That's why I'm given them a B on my review.
Michael T.
Mar 2020
Overall fine install, had a hiccup with equipment that delayed finishing project two days. Put forth a lot of effort to protect surfaces from over spray/cross contamination. Had appropriate personnel protective gear for the crew of two men. Created a complete air tight envelope for the 2 story shed. Pleasantly surprised over the overall improvement in building structural strength. Area for improvement is the notification of customer when in route to the job and when arrive onsite. Cost was a little high, but great product/quality, you get what you pay for. Better than the cheaper options justifies the price. Easy to work with... Before and after photos attached...
Response from The Drying Co
"Thank you for taking the time to share your experience with our company, we are glad to hear you are happy with the results of your project. We appreciate the feedback on notifying customers in route and on-site, this is something we have been refining and will continue to work on. We will be sure to share your review with our team. Thank you for allowing us to help you with your project, please feel free to reach out to us if there is ever anything else we can do to help."
Fred G.
Oct 2019
Technicians arrived on time and went right to work. Both were very friendly and professional. I'm glad I hired this the Drying Company to do the work.
Response from The Drying Co
"Thanks so much, [Member Name Removed]! We're so glad to hear you were happy with everything. Please feel free to reach out if there is ever anything else we can do to help!"
Radoslaw R.
Apr 2019
Some initial prep information was a bit lacking in detail, which caused rescheduling of work, but went well after that. Insulated crawlspace that was severely lacking insulation from cheap & crappy house builder (HH Hunt). Foam insulation on sides/walls & certain posts/beams, 10 mil drymat on ground, sealed off vents. Workers friendly & professional. Bit pricey but noticeable improvement soon after finish...floors were not cold in certain areas as before.
Response from The Drying Co
"Thank you so much for sharing your experience. We will certainly train to ensure that no details are missed in the future, thank you for bringing this concern to our attention. We are glad to hear that everything went well and you are happy with the results! We always strive to make sure our customers are 100% satisfied with the work we do and the service they receive. We will be sure to pass on your kind words for our team. Please feel free to reach out if there is ever anything else we can help you with."
Joseph C.
Aug 2018
Great. Arrived when they promised. Sent two very professional men who completed the work on time with little disruption and absolutely no mess. Fascinating equipment and process which totally seals your ductwork, thereby preventing heat/cool air from escaping into the attic. We are experiencing a noticeable difference in the air quality on our 2nd floor after this process was completed.
Response from The Drying Co
"Mr. [Member Name Removed], Thank you for taking the time to share your experience. We are so glad to hear that you are noticing a difference in your home and that you had a good experience with our install team! We will be sure to share your feedback with them. Please feel free to reach out to us if there is ever anything else we can help you with or if you have any questions. Have a great day!"
Stephen R.
Jul 2018
Although a day late due to their scheduling issues, the crew was totally professional, did a superb job, protected furnishings, and thoroughly cleaned up what is, by necessity, a very messy process. Took three solid days plus a extra day for electrical work. Not cheap, but certainly worth the investment.
Response from The Drying Co
"Mr. [Member Name Removed], Thank you for leaving us your feedback! We apologize for any delay in the scheduling, however, we are glad to hear that you had a good experience with our install team. We will certainly share your feedback with them. Please reach out to us if you have any questions, or if there is ever anything else we can do to help. Have a great day!"
Gracie B.
Jul 2018
The advisor (Mohammed Saeed) was very thorough, professional and knowledgeable. He not only explained what needs to be done but also provided with detailed pictures of our house crawlspace. With confidence we look forward to the work to be performed in the next three weeks.
Response from The Drying Co
"Ms. [Member Name Removed], Thank you for taking the time to share your experience with our company. We are glad to hear that you had a positive experience. Please feel free to reach out to us if there is ever anything else we can help you with or if you have any questions. Have a great day!"
David W.
Jun 2018
Absolutely superb work throughout starting with the inspection thru work cost estimate and execution of the project. Every crew member was completely professional. On time, clean, answered all questions completely, exceptionally knowledgeable and willing to explain "why" in detail. Polite, courteous, professional AND the work was done quickly, completely and they took every action to ensure our house remained clean and without any damage. NONE BETTER. We replaced our previous HVAC service provider with the Drying Company and are VERY happy we did. They are just GREAT!!
Response from The Drying Co
"Thank you so much for taking the time to review us! We really appreciate it!"
Jennifer R.
May 2018
The team at The Drying Company did a great job communicating the scope of the project and helping with random questions we had while considering this investment. The work was completed in a timely way and all employees were courteous and prompt. This was a major expense we weren't necessarily planning on, but with the information we received from Tony we felt confident that we were making an informed decision to help safeguard our home from future mold and moisture issues.
Response from The Drying Co
"Thank you for taking the time to tell others about your experience! We love to hear your feedback and it was a pleasure to help you!"
Philip L.
Aug 2017
Went well. Damage to existing HVAC duct work during demo, and issues with the installed dehumidifier stretched the initial 1 week completion estimate to over three weeks. However there was a long holiday weekend involved. The Drying Company repaired all issues at their expense.
Response from The Drying Co
"Thank you for taking the time to review us! If unexpected things happen, we always want to take care of our customers and make things right--we appreciate the overall A rating."
Carlton H.
Aug 2017
Entire job met and exceeded my expectations. My salesman, Mike O'Bier and project manager, Joe Craven were both professional, prompt and highly skilled. Air quality is much better and utility bill is lower. Lastly, the owner and all the staff were a pleasure to deal with. Company is very customer oriented.
Response from The Drying Co
"It was a pleasure to help you! Thank you for taking the time to tell others about your experience!"
Ronald B.
Apr 2016
Arrived on day expected at the approximate time. The two person team began work about 9:30 am and worked straight through until 2:30 pm at which time the team was prepared to blow in insulation. However, insulation machine was not operating properly. They scheduled to come back the next day to complete job. I inspected work and found a few items they did not foam insulate so made a list so when they came back the next day they checked and completed foam insulation of the rest of the items and then blew in the insulation. Management called and scheduled to come out and inspect work for proper performance. Management showed up on site as scheduled and verified work was done as invoiced and my spouse paid the balance for the work.
We expect to achieve energy savings as a result of the work done and will monitor the energy bills over the next year and compare to previous to see actual savings.
Management appears concerned about quality of their work and reputation. Would recommend to others.
We expect to achieve energy savings as a result of the work done and will monitor the energy bills over the next year and compare to previous to see actual savings.
Management appears concerned about quality of their work and reputation. Would recommend to others.
Response from The Drying Co
"Thank you for taking the time to review us and spread our good reputation! We would love to hear more about the difference our work has made in your comfort and energy since we installed insulation in your home!"
Jan K.
Apr 2016
Great
Response from The Drying Co
"Thank you so much for taking the time to review us and share honest feedback about your experience! It certainly helps other homeowners decide who to trust and invite to their home!"
Richard N.
Apr 2016
Very quick and efficient application of foam - done in one morning. However, not informed that in sealing the crawlspace walls such application of foam would negate our termite control bond as the walls can no longer be inspected for termite tunnels. As such, we had to go with a more expensive and invasive termite contract to ensure that our protection continued.
Response from The Drying Co
"Thank you for your feedback and bringing this up! Homeowners frequently ask us how encapsulation may affect their contract with termite professionals. We realize how important it is to make sure we do not prevent termite professionals from being able to service your home. We have relationships with several local termite companies who will honor our customers current contracts. We would be happy to talk to you further about this."
Margaret H.
Apr 2016
The men worked hard for over 2 days. There were unforeseen problems that caused the job to take longer, but they never complained. They had me lead them around the house to air seal every single place I wanted. It was the most complete, thorough job! My heating bill this winter was much lower than I expected. There was a huge difference - 40 % less some months.
Response from The Drying Co
"We love it when homeowners review us months after we complete a project and give first-hand reporting of how their energy bills lowered! The proof is in the increased comfort and decreased bills! It was a pleasure serving you! If you have any other needs in the future, let us know."
Lois F.
Apr 2016
It was a pleasure working with John Jenny. He was professional and courteous. Answered all questions and then some. Gave us a great price on completing the total project. We had other offers, but the Drying Company did more for less and did a great job. John came back additional times to adjust the jacks under the house. We would certainly have the Drying come back again if needed.
Response from The Drying Co
"Thank you so much for taking the time to share details about your experience! It certainly helps other homeowners decide who to trust and invite to their home!"
Patty C.
Apr 2016
He was on time and pointed out all the areas of concern to me. I liked that he was not rushed with me.
Response from The Drying Co
"We appreciate you taking the time to give us feedback about your experience! We would be glad to hear more about the "F" rating for quality. We are committed to the highest quality products and services, because ultimately, we want to create affordable solutions that last. We'd love the opportunity to talk to you further about this--feel free to reply on Angie's List. Thank you again!"
Pete S.
Apr 2016
It went well. I had several estimates, this one wasn't the most expensive and not the cheapest either. This project was for a rental house, and I really didn't want to sink a lot of money into it. I felt like this company gave me the best value for the services that I had them do. I ended up spending twice as much as I wanted to, but the cheaper competitors just were not as thorough during the initial inspection, and in explaining options of what to do.
I received an itemized estimate, and I elected to do some of the work myself (electrical and replacing the crawl space door) to cut back on overall expenses.
They got the job started faster and finished before the planned time. They did everything promised and I will use them again for my next project.
I received an itemized estimate, and I elected to do some of the work myself (electrical and replacing the crawl space door) to cut back on overall expenses.
They got the job started faster and finished before the planned time. They did everything promised and I will use them again for my next project.
Response from The Drying Co
"Thank you so much for sharing about your experience! We really appreciate it!"
Bruce T.
Apr 2016
The result was excellent.
Response from The Drying Co
"Thank you for sharing your feedback!"
Robert T.
Apr 2016
Hard working crew. Initially good explanation and sale pitch. Work was done promptly. However, the quality never met my expectations and the crawl space has never been water free. I think the footings should have been leveled/filled.
The people were always friendly and courteous.
The people were always friendly and courteous.
Licensing
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FAQ
The Drying Co is currently rated 4.8 overall out of 5.
The Drying Co accepts the following forms of payment: CreditCard
Yes, The Drying Co offers free project estimates.
No, The Drying Co does not offer eco-friendly accreditations.
No, The Drying Co does not offer a senior discount.
No, The Drying Co does not offer emergency services.
Yes, The Drying Co offers warranties.