Get matched with top appliance repair pros in Bowling Green, VA

"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive. "

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I think his name was Jeff he had to order a part for my gas logs. He kept me informed on status of part ordered and when to expect the part. "

"Beware of long term service requirement to get any help. Nearly $12K on a whole home generator, but they will not come out to help unless you are part of their long term service contract plan. Their system is set up like "Pay to Play". Continue paying the monthly/yealy price to be a part of the exclusive service club or they will make you wait a week for help. Safety of system is irrelevant, you either join their service club or you are out of luck. Spend your money elsewhere unless you are willing to continue feeding the PIG to get service."

"Bob was great! He always kept me in the loop on everything. He very professional and punctual. I will definitely be using Bob for other projects!"

"Murphy Family Electric is an awesome company with very competent technicians and reasonable rates. They make the whole process pretty straightforward. I had used them to get my Tesla charger in 2018 (Cost: $799 including material). I was so impressed with their work that when I had a complex electrical job - installing a new 120v outlet requiring a new wire from the circuit breaker - I did not get any quotes but just booked them. That job was done very professionally as well (Cost: $949). Fast forward to Mar 2025, my tesla charger had problems with over heating and intermittent power loss. I called Murphy Family Electric and they sent a technician the same day who came and adjusted/cleaned the connections and spent 30 mins fixing the problem. And to my surprise the company did not even charge me anything for this. So on top of everything else you can add absolutely fantastic customer service to their list of attributes."

"Outstanding workmanship. 2 hours of work, expertly done and actually was slightly under the estimate. Very well done. Great folks. HIGHLY RECOMMEND"

"It went perfectly. I supplied them a really filthy, worn-out sofa, along with 10 yards of Ultrasuede fabric. They returned to us an amazing, better-than-new sofa. The workmanship was absolutely amazing. Couldn't be happier with the results."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."