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Woodfin
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
Additional DBAs - Woodfin Oil Co, Woodfin Plumbing & Woodfin Electrical.
Business highlights
Emergency services offered
48 years of experience
Services we offer
Install and Service- heating, and deliver heating oil & propane fuel., cooling, electrical, generators, indoor air quality, plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7257 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 4% | ||
| 2% | ||
| 2% | ||
| 5% |
Showing 1-25 of 257 reviews
JONATHAN D.
Dec 2022
Beware of long term service requirement to get any help. Nearly $12K on a whole home generator, but they will not come out to help unless you are part of their long term service contract plan. Their system is set up like "Pay to Play". Continue paying the monthly/yealy price to be a part of the exclusive service club or they will make you wait a week for help. Safety of system is irrelevant, you either join their service club or you are out of luck. Spend your money elsewhere unless you are willing to continue feeding the PIG to get service.
Response from Woodfin
"Hi Mr. [Member Name Removed], We are sorry to hear about your unpleasant experience. We never want our customers to feel that [Member Information Removed]. Can you please send us a message with your address and phone number so we can have management review your account? We would like the opportunity to address the situation and regain your trust again. We look forward to speaking with you soon."
Heather W.
Nov 2022
absolutely terrible. our gas boiler (for heat and hot water) exploded and needed new parts. the tech came out on a sunday and couldn't fix it. parts were ordered and it was up and running again on tuesday. more parts came in and were replaced on friday with a different tech. this tech had no idea what he was doing. they had ordered the wrong size flame rod. come 5 pm on friday he couldn't get the boiler up and running again and said he had to order more parts and couldn't get them in until the following tuesday. he left without it working again (after it had been working since tuesday). If we could put the old flame rod back in the boiler would be working until the other parts come in later this week. we tried multiple times to reach the tech and the company since friday with no answer and no return calls. we are running space heaters which is a fire hazard. a company that is supposed to have great knowledge and customer service has left us freezing- and for no reason. ITS cold!
Response from Woodfin
"Hi [Member Name Removed], We understand the frustration of being of being without heat, especially with small children. Unfortunately, the part needed to repair your system was ordered but not sent so therefore we had to go out a second time to provide a temporary fix while waiting on the new parts to arrive. We apologize for this unforeseen inconvenience. It is always our intention to help our customers, not leave them in a worse circumstance than before. We have spoken with your husband who has assured us that you all have heat. We also see that there is a service call scheduled for today. Again, we are sorry that this fix did not go as planned and hope that you will allow us to regain your trust in the future."
Ron F.
Feb 2022
They perform well
Response from Woodfin
"Hi [Member Name Removed]! Thank you for leaving a review. We appreciate your patronage. Please let us know if there is anything we can help you with in the future."
Patricia D.
Jan 2022
We bought an all house generator from Woodfin. Unfortunately every time we have needed it, it will not run. Now we have a major snow storm with thousands out of power. It’s supposed to get in the teens tonight. Our generator won’t run! We called Woodfin. All we got was, sorry we can’t get to you until tomorrow. Clearly they sell an inferior product and they don’t provide customer service when it is needed. So, I really can’t recommend spending all of the money we did with this company. Unreliable product and customer service! They really don’t care once they get your money. This was a $10,000 mistake!
Response from Woodfin
"Hi [Member Name Removed], We absolutely sympathize with the issues that you have had since we installed your generator in 2018. That is extremely frustrating. Unfortunately this time the issue was not with the generator but with the regulator for the propane that fuels the generator. Do to the weather and the amount of calls that we were facing, we could not get out there the same day. We are terribly sorry for the delay. We are glad that we were able to get out there the next day and fix everything for you."
Abby W.
Mar 2021
I called Woodfin because our downstairs was not heating. They came out to do a routine cleaning and to inspect it. They charged me $89. They said when doing the maintenance that my entire heat pump was damaged and that it would cost me $10k-$20k to replace it. I had my father visit me the next day when Josh Honeycutt was supposed to give me a final quote. Josh Honeycutt tried to give me a quote on a heat pump that he had on file... only the heat pump he was referring to wasn't mine... it was someone else's file. He then tried to brush it off and tell me that our compressor wasn't working. My father, a machinist of 40 years, told him he could tell the compressor was working. Josh couldn't provide an explanation and admitted that he didn't know how the heat pump worked. So the man who was going to give me a quote doesn't know how a heat pump works? Upon further inspection, my heating unit that was supposedly was clean was never cleaned. I guess Woodfin didn't think I knew anything or would check. I took pictures of the uncleaned unit and was able to get my money refunded. My heat pump was also eventually fixed for $100 by someone else... low on refrigerant and needed to be cleaned... go figure. Woodfin is trying to take advantage of people who they think don't know any better. Only this time, they messed with the wrong person.
Oscar G.
Feb 2021
Hunter A. provided excellent service. Woodfin sales agents are thorough, kind, real and to the point and ensure attention to detail and customer service is upheld. I was amazed how they texted me and let me know they were coming in ten which gave the fam heads up to mask up and have stuff ready. He arrived within ten minutes. Hunter had the decency to come with a mask and hear us out. Got straight to servicing this wretched oil burner and did quality work. He responded courteously to my various question without any BS and with the details he could. The burner is now cleaned and we can now confidently use it without breathing in noxious gases like we did last night. Oh, did I mention Woodfin got back to us the following morning of when we noticed how we were in trouble with the burner the night before?! This 179 dollar per item per year insurance-esque service Woodfin does is excellent and of great value. He even cleaned and did work on other items of the burner and gave me a feel of when things might need to be replaced. As of right now the product provides 20% off parts so I very well may follow through on a new motor if need be. Of course, there’s whether or not this maintenance and cleaning is lasting, but it sure seems like it in comparison to the sub-par people we once used who were more expensive. I’m confident I can reach out to Woodfin for future maintenances/services. I’m in need of a new heating and cooling system and HVAC work for this house too, so after I upgrade the electricity next month, I’m sure to consider Woodfin to do that too.
Response from Woodfin
"Hi [Member Name Removed], Thank you for your kind words. We will be sure to pass them along to Hunter and our team. Please let us know whenever you need anything in the future. We are always happy to help."
William H.
Apr 2020
Been with them 30 years. Good service.
Response from Woodfin
"Hi [Member Name Removed], thank you for leaving a review. We appreciate your patronage. Please let us know if there's anything we can help you with in the future."
Jessica C.
Sep 2019
My 1940’s basement needed all systems replaced due to a recent flooding. Alex Bruster, Comfort Advisor, quickly assessed my needs and listened to my desired outcome. Together, a plan was devised to replace the old systems with a new tankless WH, Super High Efficiency Boiler and a new generator. Woodfin employees, such as Randy, Anthony and many others, did an amazing job of transforming my old space into a more functional and updated space. They were all professional, polite, communicative and hardworking. These are all the characteristics you want in a company. Call Woodfin... you won’t regret it!
Response from Woodfin
"Hi [Member Name Removed], Thank you for leaving a review. I will be sure to pass along your kind words to all of the gentlemen involved. We appreciate your patronage and look forward to working with you in the future."
DOUGLAS B.
Oct 2018
We had a fantastic experience with Woodfin, utilizing their after-hours emergency service on the Labor Day weekend, specifically on a Sunday. The utility power line to our home had been cut by a neighbor on their property, unbeknownst to us, and the problem expressed itself on a holiday weekend. We had no major appliances (air conditioning) working. Woodfin diagnosed the problem immediately, and called Dominion Power for us, resulting in a site-visit by Dominion that evening and a temporary portable transformer being installed, all occurring within 8-10 hours of the initial phone call to Woodfin's after hours service.
Response from Woodfin
"Thank you for leaving a review. We appreciate [Member Information Removed] patronage and look forward to working with you in the future."
G G.
Jun 2018
They were prompt, efficient, and did the work very quickly.
Response from Woodfin
"Thank you for leaving a review. We appreciate your patronage and look forward to working with you in the future."
Nancy B.
May 2018
It went great! Brandon was very professional and knowledgeable. He answered all my questions and pointed out some concerns to me. He wrote a great agreement for me to consider. He was very nice too!!
Response from Woodfin
"Thank you for leaving a review. We will be sure to pass along your kind words to Brandon. We appreciate your patronage and look forward to working with you in the future."
Anne P.
May 2018
Called Woodfin and David B came out and checked system. Leaks from AC duct on basement ceiling made basement very cold. David determined where leaks were and taped the ducts. Explained what he was doing and why. No problem with AC system itself. He was very helpful and patient.
Response from Woodfin
"Thank you for leaving a review. We will be sure to pass along your kind words to David. We appreciate your patronage and look forward to working with you in the future."
Judy G.
May 2018
The Woodfin team is always professional and courteous. They weren't just selling, but they determined the best course of action to take.
Response from Woodfin
"Thank you for leaving a review. We will be sure to pass along your kind words to the team. We appreciate your patronage and look forward to working with you in the future."
Larry M.
Apr 2018
Patrick and the whole Woodfin team did their usual excellent work: professional, efficient, courteous, helpful, and informative. I'll always welcome them and rely on them to do outstanding work for me.
Response from Woodfin
"Thank you for leaving a review. We will be sure to pass along your kind words to Patrick and the team. We appreciate your patronage and look forward to working with you in the future."
Jeffrey K.
Apr 2018
Good experience
Response from Woodfin
"Thank you for leaving a review. We appreciate your patronage and look forward to working with you in the future."
Leah R.
Apr 2018
Great! Rick B. was so nice and so honest - he explained things to me, and spent the time to do a solid inspection. I will always use Woodfin!
Response from Woodfin
"Thank you for leaving a review. We will be sure to pass along your kind words to Rick. We appreciate your patronage and look forward to working with you in the future."
Jordan D.
Mar 2018
Jessie Hall was the electrician sent to perform service. His work was tidy and fast and he thoroughly explained all of the electrical connections in the home. He was kind and extremely professional. He explained the pricing benefits of the year-long comfort plan at $99 (with20% off services) as compared to the one time service visit of $79. He also offered good information about what projects might best be done by homeowners (at a lower cost and a visit to Lowe’s). He also priced out a larger unrelated project during his repair visit. If we have future electrical issues, I would be very happy to have Jessie doing the work and being in our home.
Response from Woodfin
"Thank you for leaving a review. We will be sure to pass along your kind words to Jesse. We appreciate your patronage and look forward to working with you in the future."
Pamela B.
Mar 2018
Woodfin had an answering service when I called, after hours, requesting I would need service the next day. They called first thing the next day, gave me a convenient time that they would come out, Eric was right on time, and fixed the problem within an hour. He was courteous and knowledgeable and I was very relieved to have it taken care so quickly since my family was visiting the next day. Since I was anxious about the problem, he was nice enough to keep me informed as he progressed., Woodfin has never let me down and have been working with them for over 30 years
Response from Woodfin
"Thank you for leaving a review. We will be sure to pass along your kind words to Eric. We appreciate your patronage and look forward to working with you in the future."
Gary C.
Mar 2018
Woodfin has handled our HVAC service for ~ 1 year. We bought a WH generator from them, and have been very pleased with the instillation of that and the overall professionalism of the company. Robert cam out recently to service HVAC for the spring, and he took time to review our system condition with us and make a few recommendations to save operational expense. All are questions were answered before he departed. Thanks Robert.
Response from Woodfin
"Thank you for leaving a review. We will be sure to pass along your kind words to Robert. We appreciate your patronage and look forward to working with you in the future."
Catherine S.
Mar 2018
The experience was excellent! Very impressed with all techs and their knowledge, professionalism and helpfulness!
Response from Woodfin
"Thank you for leaving a review. We appreciate your patronage and look forward to working with you in the future."
John N.
Feb 2018
Technician arrived promptly and corrected the problem: he had to leave to get a replacement part and gave us two hours of his time from start to finish. He gave a clear explanation of the problem and every aspect of this experience was excellent.
Response from Woodfin
"Thank you for leaving a review. We appreciate your patronage and look forward to working with you in the future."
Michael G.
Feb 2018
James S, (23) did a wonderful job and was very helpful, polite, considerate and all that is needed in a capable service technician. Woodfin has been a great company for us.
Response from Woodfin
"Thank you for leaving a review. We will be sure to pass along your kind words to James. We appreciate your patronage and look forward to working with you in the future."
Debora D.
Feb 2018
Very well,Tech know what he was doing.
Response from Woodfin
"Thank you for leaving a review. We appreciate your patronage and look forward to working with you in the future."
Robert L.
Jan 2018
Repair included installation of new wiring damaged by rodents in 40 year-old house. Thorough cleanup.
Response from Woodfin
"Thank you for leaving a review. We appreciate your patronage and look forward to working with you in the future."
Lena S.
Jan 2018
Steve Heflebower, Chris Cabaniss, and crew performed an extraordinary amount of work in a very short period of time. We had been having trouble with our existing HVAC and called Woodfin to get a quote on a new system. An estimator arrived on Wednesday and we had the new system installed by Friday of the same week. Steve and his crew installed a new unit, air handler, associated ductwork, and a new hot water heater all in the space of one day. Following the install, they took the time to demonstrate how the new system operated and pointed us to where we could find filters and other associated items necessary for system upkeep. All in all, we are extremely happy with the service that Steve, his crew, and Woodfin overall provided. Would definitely recommend using them, very professional, quality service.
Response from Woodfin
"Thank you for leaving a review. We will be sure to pass along your kind words to Steve, Chris and the team. We appreciate your patronage and look forward to working with you in the future."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Woodfin is currently rated 4.7 overall out of 5.
Woodfin accepts the following forms of payment: CreditCard
Yes, Woodfin offers free project estimates.
No, Woodfin does not offer eco-friendly accreditations.
No, Woodfin does not offer a senior discount.
Yes, Woodfin offers emergency services.
No, Woodfin does not offer warranties.