"I have a very old house and the basement drain has clogged twice in the past two and a half years.
The first time the clog left two inches of water on the floor. Noah Ball came the same day I called and flushed the drainpipe.
He also gave me tips on how to try to keep the drain clear.
Two years later he had to come back for the same reason, although the damage wasn't as bad. This time it was determined that there were roots in the pipe; he cleared it and we have discussed what my next steps will be. At some point the line will have to be repaired or replaced, but prior to that he will do a TV scope to get to the specifics of the problem.
I was very impressed with Noah. He is professional but easy to talk to - and appears to be sincerely interested in doing the best job possible at a reasonable price. I wouldn't think of using another company for rooting. AND, in both cases, he came the same day I called. Now that's good customer service!
"

"As always, Short Pump Heating & Air continues to excel at customer service. The technician, Scott, showed up right on time (which is typical for SPH&A), extremely courteous (also typical), and did a timely but thorough job of the system checkup. This may be my favorite local business in the Richmond area; I feel I get a tremendous amount of value for the products and services they provide. When we needed our downstairs unit replaced two years ago, I went to great lengths to find the best possible value. During my research, I kept seeing comments about how great Short Pump Heating & Air was, and I have to say, it's all true. When they installed the downstairs unit, I was extremely impressed by the professionalism of the entire team, from the office staff to the technicians to the owner. In fact, I was so impressed that I had them replace the upstairs unit a year later, and didn't think twice about whom to call. As a homeowner, it gives me great peace of mind to have such a reliable organization as SPH&A for something as important as our heating and cooling system. This most recent service may have been a routine maintenance check, but it's great to know they still commit themselves to service excellence for their customers. A+ to Scott and the entire SPH&A team."

We specialize in plumbing services, repairs, inspections, installations, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!

"Great company to hire and to have work done. The crew works hard to make sure the prep work is done almost properly. They encapsulated the crawlspace, installed a sump pump & dehumidifier. All within days. I am hiring them again to level the house."

"Insulating a crawl space is incredibly expensive (especially for a space that hardly anybody ever sees or goes into), but they did a good job and it has helped in keeping the pipes warmer in winter and reducing damp feeling inside the house."

"All went well. Some issues with the foundation were worse than thought so the work took a little longer but it was definitely needed. Part of an addition had been built without proper foundation as in none. It was hanging in air. They made an extra trip to replace and fix drains that had to be removed. Took extra care to make sure as little damage to carpet as possible. Terrance Blackwell and crew came for the outside work. They were great. I really appreciated Terrance's extra trip to make sure the drains were fixed. Austin Wells and Peter Dang came for basement floor lift and level and I greatly appreciated their extra effort to take care of the carpets even though they had to drill through the floor. The little extras made a big difference. Good people, good work."

We specialize in basement waterproofing, foundation services and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!

At Kefficient We're Always Going Above And Beyond!\nWe're a company focused on customer experience in Richmond. Our goal is to provide information that helps you make the best decision for your home. We take the time to explain everything: what your home needs, why it is needed, what the cost will be, and any possible alternatives. Our crew never engages in high-pressure sales. You can rest assured our friendly, hard-working, supportive team will guide you through the process so, you always feel confident.

"The plumbers were on time, professional, and talked to us about other concerns in the house without being pushy. This is the fourth company we have tried and the only one we will use again."

"I contacted Underground via e-mail and got a call from the owner, Ms Holt. She was going to have the office contact me. JoAnn the office manager contacted me to see what dates would work for the assessment of the job. We were not charged for the assessment visit. I must say from the office to the Technician Bruce and his team, we were extremely happy! So helpful. Bruce arrived on schedule. He let me know he would flush the pipe and run a camera thru the pipes to diagnosis the problem, what the price would be. Great news, the pipe was clean, and whole. No tree roots. The problem was caused by the secondary pipe being jammed into the main pipe blocking it from functioning properly. So the secondary pipe was installed incorrectly, causing us a lot of damage. Bruce made a small hole in the black top where the two pipes were connected installed a ‘Y’ connector and flushed both pipes! It works. Thank you all."