Get matched with top heating and air conditioning pros in Austinville, VA

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I think his name was Jeff he had to order a part for my gas logs. He kept me informed on status of part ordered and when to expect the part. "

"I had the pleasure of using this service last August. Last year my AC went out and another company wanted to charge me over $800. to repair it. Being outraged and "hot" I called Advantage. Two very handsome men not only quickly repaired it, but the bill was a little over $100. They were amazing, polite, professional and now that a friend is asking for an AC company to repair her broken AC, I am referring my friend to Advantage. ** Fast forward two years.. my heat goes out during the coldest weekend in years. Xmas weekend, I was without heat. I stayed in my bedroom running two portable heaters. I could not wait for Tuesday. I called Advantage Heating and Cooling. I was told the soonest appointment would be on Thursday, but the young lady promised if any cancellations, she would call. THANK THE G-Ds there was a cancellation. Alex Meyers arrived and did a complete inspection. I held my breath for the worst news. Alex was AMAZING, he fixed it for under $200. AND gave me a VERY honest explanation and advice. I LOVE THIS COMPANY. I would NEVER use anyone else, EVER!!!"

"Joe is the most honest guy in the business!!! Great work! Great quality! Fast service: dedicated to his customers!"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"There are not enough words to describe how ecstatic I am with the service provided from TG & his team, and 5 stars is not enough! Long story short, I am a first time home buyer and was convinced to take a home warranty in exchange of replacing my HVAC which was from 1990. In January I began the process of trying to have the unit replaced before my warranty expired in May and the hot summer days returned. I battled with the contracting company for 5 months and they dropped the contract 4 days before my warranty expired. After all the stress and anxiety I decided to let the warranty expire and reached out the Garner's. Dave was at my place almost immediately, they were able to find a "unicorn unit" to fit my special situation, and had everything done in less than 2 weeks at an extremely competitive price. I grew up with the Garner's so I already felt at ease having their company take over, but I did not expect them to exceed expectations to that extent. Brandon, Zach and Nolan came to my house to do the change out. They were polite, clean, respectful and all around amazing. They even mopped up my hallway floors when they were done! I will never waste my time working with another HVAC company & will recommend these guys to anyone 100 times over."

"The test and follow up went very well. The tech explained the results and is forwarding me documentation."