Get matched with top small appliance repair technicians in Ashland, VA

"Super helpful"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Scott was incredible to work with from the first contact all the way until the payment. Response time from initial contact through scheduling was fantastic. Very professional and courteous and CLEAN!.... As soon as they entered our home just to look at the project they put a towel down on the floor to enter the home, put booties on their footwear!. My husband was home when the work was done and I assumed when I got home I would need to clean up after them or touch up paint on the walls.... but nothing - could not even tell they were there that day. Quality of work was very impressive he did not skip any steps or try to take the easiest path. Definitely recommend Scott and his team you will not be disappointed!"

"Please avoid my mistake and choose another appliance service company. I have a Maytag and Broughton is the only certified repair company in Richmond. My first appointment for service was in October and it is now December 29th. It is STILL not working properly. My dishwasher was misdiagnosed three times. Each time, they’d have to order a part and then come two weeks later to install it. I feel that they did this in order to charge me more. I have paid more than $ 400 for a repairs over a period of 3 months. If I had known it would have been that much, I would have purchased a new dishwasher. We have had to hand wash dishes for every major holiday. In the end, I am convinced that the original problem was a simple and inexpensive fix that the repair person missed. I tried speaking with the owner and they have been of no assistance. I will never buy another Maytag dishwasher that is required to be serviced by Broughton. This has been the worst service of any repair experience in my life."

"Beware of long term service requirement to get any help. Nearly $12K on a whole home generator, but they will not come out to help unless you are part of their long term service contract plan. Their system is set up like "Pay to Play". Continue paying the monthly/yealy price to be a part of the exclusive service club or they will make you wait a week for help. Safety of system is irrelevant, you either join their service club or you are out of luck. Spend your money elsewhere unless you are willing to continue feeding the PIG to get service."

"No matter how desperate you feel, DO NOT hire this company. In my experience, they created more problems than they solved, they left a colossal mess behind, and they did not keep their commitments. I hired them to replace a pump at a shared well. The day after their work, the pipes from the well to the homes served by that well had no water pressure. Absolute Plumbing told me that one of the pipes must have had a leak, but since they didn't know how to determine which one, they needed to replace all the pipes between the well and several houses for $25,000. Hmm, so two days prior, the pipes were fine, but then after Absolute replaced the pump, all the pipes had to be replaced? Isn't it suspicious that the pipes worked fine until Absolute showed up? But I was desperate. My tenants could not live in their homes since there was no water, and I had moved them into hotels. I paid Absolute $25,000 for the project to replace the pipes. If they had performed average work, I would have no complaints. Instead, they recklessly maneuvered around my property, causing still more damage to the property infrastructure which they didn't fix, and they failed to answer simple questions about the work they did despite telling me they would do so. I asked for a diagram of the pipes they had installed, and they told me they would provide it. After literally 14 documented requests by email and phone with the owner Jerry and other employees telling me again and again they would provide it, I finally got a scribbled picture accompanied by the words, "If you have any questions, let me know." Since the diagram was so crude, I asked questions. "I will look into this and get back to you," I was told. I followed up seven times, but never heard a word from them again. I filed a complaint with the seemingly illegitimate BBB in hopes that the company would finish its conversation with me, but that process did not result in any further answers from this toxic company. And what did Absolute Plumbing leave me with at the property? 1. They cut septic lines with their equipment but buried these instead of reporting them. I only learned of these cuts when tenants reported septic issues, so it was harder to fix since I had to dig up the earth again. 2. They destroyed a french drain by a house even though the tenant had stood at the edge of the house to tell the person with the excavator, "There is a french drain here, so you need to dig this area by hand." 3. Most egregiously, they destroyed the pump house in multiple ways. For some reason they tore the siding off the wall and ripped down the insulation from between the studs on the side where the pipes exited the structure and they never put it back together, but worse, they hit the building with their excavator knocking its framing out of square. I had to pay about $3000 to another contractor to rebuild the pump house. 4. And of course, they left a pile of project garbage on the property. Jerry, the owner, told me the worker who was sent to my property was subsequently fired by Absolute for doing such bad work. But even though that worker is gone, Jerry is still there. Jerry as owner is responsible for the disaster that they caused me. He is responsible for resolving problems caused by his employees' work. You cannot count on him. His approach remains a risk to every potential customer. This company was my nightmare. I provided the above text to Jerry before sharing this review. I also gave him a photo of the pump house wall that was just studs with insulation on the ground. He didn't dispute the facts. He says he helped me the best he could, his team worked after hours on the project, and that the pump house was in bad condition to begin with (uh, so you pull the wall down and leave it that way?)."

"great work"

"Wayne was very responsive and patient, and handled the entire project very well. His team did good work too, and in a few instances where we saw minor flaws, Wayne made sure that his team fixed them promptly. He even went above and beyond what he was contracted to do, such as by helping us return a vanity to Home Depot, and installing a new toilet valve in another bathroom when he noticed that it was broken. While the total cost was a few thousand dollars higher than what other companies quoted, Wayne's responsiveness made up for it."