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Sky Computer Solutions
Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,
About us
We specialize in all aspects of REMOTE and ON SITE COMPUTER SERVICING AND REPAIR. For an immediate response call Betsy (Owner) @ (804) 915-6384. We are Locally owned, serving Metro Richmond since 1997, is recognized for excellence in computer repair, service and support. Our pride shows in satisfied, repeat customers and their continued referrals. Our experienced technicians have successfully repaired thousands of computers for Home and Small Businesses. We take great pride in our work, our most important goal is to have satisfied customers.
Business highlights
28 years of experience
Services we offer
Residential and commercial installation, data recovery, disk duplication, networking, recycling, refurbishing, repair & replacement of computer hardware and software, system designing, training, upgrade, virus/spyware removal & windows operating system installs.
Accepted Payment Methods
- CreditCard
Reviews
4.9176 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 5% | ||
| 0% | ||
| 1% | ||
| 1% |
Showing 1-25 of 176 reviews
Linda D.
Oct 2024
It was such a pleasure working with Betsy. She’s got the know-how and experience. She set up my new laptop and transferred selected data from my very old, barely running Gateway PC. She also gave me some helpful advice on antivirus and backup programs. Two thumbs up, Betsy! Highly recommend.
Sandra T.
Feb 2023
Great service! Replaced both a PC and laptop. Transition was easy and seamless, and it was great to quickly pick up where I left off. Couldn't ask for a smoother transition.
Kathryn E.
Jan 2023
Your girl knew what she was doing. She knows how to fix things. My mouse was not working, so she exchanged my mouse that didn't work for a (used) mouse that plugs into my old computer. She fixed the problem, and I paid her $100 cash because she was here an hour and exchanged my my old mouse for a used one that worked. Thanks!
Response from Sky Computer Solutions
"Thanks [Member Name Removed]~ I love what I do also. You found a 1 woman show, so this GIRL knows what she's doing! :-) I'm happy it all worked out [Member Information Removed] you're able [Member Information Removed] use your computer again. Please do not hesitate [Member Information Removed] contact me if you need anything else. Thanks ~Betsy"
Peter G.
Oct 2022
Sky Computer Solutions (SCS) is EXCELLENT! Betsy is the consummate professional while being easy to work with on any IT issues. We have purchased new laptops and printers from SCS and the prices are very reasonable while recommendations on what to purchase is priceless. Betsy has resolved all of our IT issues on a timely basis and has walked us through any concerns we have had over the years. We HIGHLY recommend Betsy and SCS and look forward to working with her in the future.
Response from Sky Computer Solutions
"Thanks [Member Name Removed]~ It's always a pleasure working you, [Member Names Removed]. Look forward to seeing you again, anytime. Thanks ~Betsy"
Holly K.
Oct 2022
Betsy is extremely professional and knowledgeable as well as approachable and easy to work with. She never makes you feel technically incompetent and is willing to go the extra mile to solve any issues that I have. My business is located within my home, and she comes here willingly and even pets my dog! She helped me research and find the best new computer to fit my business needs and delivered it, set it all up, and made sure that all my old information was transferred over. She made sure I was comfortable with all the features and was available for questions after the fact. I always dread the learning curve with new technology, but she made the process seamless. If you are a small business owner and your talents are not within the area of computers, Betsy is your solution. She has been a gift to my business, knowing that if I have a problem, she will help me resolve it so I can concentrate on my own responsibilities. Betsy has even helped my 85 year old mother when she has needed it. I highly recommend her!
Response from Sky Computer Solutions
"Hi [Member Name Removed]~ It's always a pleasure working with you and your mother. Thanks for the great review. Thanks ~Betsy"
Chris B.
Oct 2022
Fixed as usual
Response from Sky Computer Solutions
"Always a pleasure working with you. Hope you're doing well. You know where I am if/when you need anything else. Thanks ~Betsy"
Judy B.
Oct 2022
Betsy has served all my computer and Smartphone needs for years. I think she's some kind of genius! Working from her own location, she figured out that I somehow had various e-mail addresses that were confusing and one was actually wrong. She fixed my whole problem in the blink of an eye. And her prices are very, very affordable.
Response from Sky Computer Solutions
"It's always nice to see you and share notes :-). And always a pleasure working with you. Thanks ~Betsy"
John A.
Oct 2022
Could not have been better
Response from Sky Computer Solutions
"It's always a pleasure working with you. You know where I am when/if you need me again. Thanks ~Betsy"
Alfred A.
Oct 2022
Excellent. Highly recommend Betsy
Pamela F.
Oct 2022
We call Betsy our "Guru"! She has done an outstanding job fixing a myriad of problems with our computers since we moved to Ashland, VA in 2010. We hired her after disappointing service by many other techs in the states where we lived before VA. Not only is she extraordinarily knowledgeable about every tiny to humongous issue with our computers but she is also very personable and thoughtful. She has guided us on the purchase of new computers as well. Betsy receives our highest recommendation.
Response from Sky Computer Solutions
"It's always my pleasure seeing and working with you both. Good luck on the upcoming move and you know where I'll be when/if you need me again. :-) Thanks ~Betsy"
Jill D.
Oct 2022
I have relied on Betsy to be my IT person for quite a few years. Last year I needed a new computer for my work, and she provided exactly what I needed with the necessary programs and security. Since I am in my 70s, and not particularly computer literate, she explains thoroughly any questions I may have. She always stresses security. I attended a Security Workshop where she was on the panel, along with reps from the IRS and state government. She responds quickly, to any messages I might leave. I believe her fees are reasonable for the service she provides and I have absolute faith in her knowledge and ability.
Tricia C.
Oct 2022
Quick response when laptop needed repair. Facilitated return of unit to vendor. Followed up to ensure satisfactory repair.
Dorothy E.
Oct 2022
Outstanding work! Very responsive. Diagnoses and solves problems quickly. Sky Computer Solutions is my go-to resource for any computer or printer related tech issue that I have. I've used them for years at this point, from major items to simple problem-solving calls. Always right, always prompt.
Roger I.
Dec 2020
got advice on and purchase of new computer rapidly. Betsy managed to save my needed files from old computer. Up and running in less than a week.
Keith A.
Jun 2020
Great. Person was easy to work with and resolved the problem with a couple of days.
Stacey L.
Jun 2020
Great service and friendly, prompt, and professional technician. The problem was solved and the technician even rearranged the service scheduled to come earlier than originally expected. Would defiantly hire again for computer problems!
William D.
May 2020
It went great. Betsy was very professional and took care with everything I needed done and then some. We had to call my internet provider and she talked with them which I could not have done without her expertise. She has a great personality and it was a pleasure having her around. I would definitely hire Sky Solutions again and highly recommend them to others.
Carrie B.
Nov 2019
Betsy responded immediately when I requested a quote for printer installation and troubleshooting. I explained that my sister for whom she performed the service has Alzheimer’s Disease and Betsy was careful to explain how the new printer worked to my sister. The only downside is that she didn’t follow a couple of my emailed instructions. That being said, Betsy provided outstanding customer service for a great price and I will definitely hire her again.
Response from Sky Computer Solutions
"Hi [Member Name Removed]~ It was a delight to meet and work with your sister. I do hope to work with her again one day. Per our e-mails, regarding your review, I'm quoting your response below. I actually had not overlooked or forgotten to do what you asked. I had even printed the page from the manual you referenced to have it with me onsite. But since Apple doesn't yet support that model printer, on the Cataline macOS 10.15, I wasn't able to install the printer 100%. Perhaps down the road they will release support and all this can be addressed at that time. Until then, printing is available VIA USB, as this was the only choice I had. Below is your e-mail reply to me when I explained the problem I ran into. Be the way, the macOS being updated is better/safer than not. Printer drivers will eventually catch up. Thanks ~Betsy "It is true, the setting to have the printer turn on/off automatically was the main one. I did not realize that you couldn't do it without the correct drives. I went back to the review just now to see if I could edit it but Angie's List doesn't have that option anymore. I guess the only way to clear that up is for you to address that in your reply box, which is fine. The other instruction that I thought I had given was to simply use the cable to install the new printer. I rechecked the email I wrote, though, and I see that I changed it to "Use your professional judgement." So that one is on me. I'm sorry that my mistake kept you from having a 100% clean and positive review! You certainly earned one! [Member Name Removed]""
Malcolm K.
Oct 2019
now using a separate keyboard - no more problems
Jerry M.
Dec 2018
prompt and efficient
Michael A.
Mar 2018
Betsy was fantastic. She solved the problem with speed and thoroughness. If you would like outstanding service from someone who knows her business you should consider Betsy. [I lost time with another provider before my issue was resolved at Sky Computer.]
Susan R.
Feb 2018
Great. Betsy was very professional and fixed the problem quickly. She even helped me on upgrading my computer settings. I would definitely use her again.
Robert H.
Jun 2017
Betsy knows her stuff. She is knowledgeable and professional. Would use again.
Elizabeth U.
Apr 2017
Betsy is wonderful...IF you can afford her prices. She's expensive because this is her full-time job, and she is very good at it (it pays the bills and puts food on the table). However, anytime I had a question, it was always "whom should I bill?" to which I would say "Gimme a break". She tried to help me by downloading all of my photos on one CD. But since I didn't know what to do next, I basically lost the CD with all of my photos. I'm very upset that all of those family photos are gone. Basically, we didn't communicate very well, and I didn't like her attitude. The last communication we had, I apologized for being a "bad customer" and promised never to bother her again! I will never use her again...I will just find somebody else.
Response from Sky Computer Solutions
"And I've continued to offer my help on clearing up this issue. Which I do agree with you, had just become a huge misunderstanding. You left me a review 30 days ago saying pretty much the same as this. I contacted you after reading that to see what I could do. You use words I never would. I would never refer to anyone as a 'bad customer". That was you saying that. I've tried and tried to help. And it seems when you go to others for help, that's really where things get messed up for you. My prices are very reasonable. And yes, this is what I do for a living, therefore to sustain the business I must charge for work I do. Any business owner will tell you the same. Believe me, I wish I could do this for free. And you forget, I have done a lot for you for free."
Elizabeth U.
Mar 2017
I'm a tight budget. She is good, but I think there was a bit of miscommunication as well. For instance, there was a CD with a lot of photos. She swore up and down it was in my home or in the CD drive, but I'm 60 and I'm not very knowledgeable. Because I didn't know what she was talking about I think it fell through the spaces. She is good especially if you know what she is talking about. I think she put also those on a CD, but I didn't understand where she is putting it. She tried to do a remote thing with me, but I'm going like that isn't going to help cause I want to see you to see what you are doing. It has been like year or so so of course it is too long to say now where are my photos and I lost a bunch of photos because I didn't understand on what drive or what port or whatever. She didn't realize I needed her to come here. She thought she was doing me a favor because if she came here she would have to charge me more. They really stick to their prices. She is good and very business like. I think she could have been a lot more personable. She was a bit too stiff and too professional. I think she was here when she was supposed to. She was professional. If I got upset or nervous I may have started ranting and raving not that I wanted to or needed to, but she needs to learn how to deal with more difficult clients. It may have been my fault. I'm not sure. Unless she explains it to me I'm not going to understand.
Response from Sky Computer Solutions
"Hi [Member Name Removed]~ Thanks for the review, I guess! :-) October 2014 I worked on your computer and recovered data, all done at a very deep discount to work with your tight budget. When I left all was working. Then January 2015, you contacted me about having some problems. But at that point you had also asked a new neighbor "computer savant", as you referred to her, to help with your computer. She had messed things up. Since then I've attempted many times to assist in correcting the problem she created. You may also remember that we had scheduled several appointments for me to come back. But you cancelled each time. And yes, my offer to work remotely was at no cost, cause I couldn't see another way to make this work. I do believe we could have gotten a lot accomplished, had we been able to connect. Over the years you've asked me if I provide financing, which I don't. You tried to barter with me, offering items I can't use. I tried my best to accommodate you in every way I can think of, You ask for my advice. I provide the best answers I have and then you turn to others to get the job done. After that person has messed up everything royally, you come back to me asking for help again. You e-mail me, telling me you don't need me to come out but would I at least send you instructions to do something. I sit down and type up instructions, to the best of my ability, and don't charge you for that. I'd like to think I'm fair in my practices. There's lots of my time I do give away, and over the years you have been one of those lucky recipients. I love what I do and wish I could work for free. But until that day comes, I have to charge for my time. Checking with market pricing, I believe I'm comparable with others. I have e-mails from you telling me "You're good, if not the best". If you really believed this, then I wish you had trusted in me more and not turned to others. We could have figured all of this out. And I'm still willing to work with you. I take great pride in my work and stand behind everything I do. I'm still offering to help, but [Member Name Removed] I'm sorry I can't work for free. If you would allow me remote access, then I can consider not billing depending on the amount of time I spend. Please understand this also. If I give away my time to you, then I have to do the same for others. It's just not fair to anyone. Thanks ~Betsy"
Licensing
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FAQ
Sky Computer Solutions is currently rated 4.9 overall out of 5.
Sky Computer Solutions accepts the following forms of payment: CreditCard
No, Sky Computer Solutions does not offer free project estimates.
No, Sky Computer Solutions does not offer eco-friendly accreditations.
No, Sky Computer Solutions does not offer a senior discount.
No, Sky Computer Solutions does not offer emergency services.
No, Sky Computer Solutions does not offer warranties.